Earn Free CDEs With PSC Magazine Articles and Exams
Each issue of PSC magazine contains two continuing dispatch education (CDE) articles. Read the article and take the accompanying exam, available in the magazine and online, to earn continuing education credit. Unless indicated otherwise, each article and exam is worth one CDE.
Please note: Dated materials or information are current, applicable and relevant only as of the date of their issue and should not be relied upon as being current after that date. Nor is any of this information intended to serve as agency guidelines. As always, APCO advises you to follow your agency’s policies and procedures.
CDE #77096 Value Proposition
What opportunities does the APCO Annual Conference & Expo provide? How can you make the most of the experience — and how do you secure agency funding to attend? These are questions many public safety communications professionals ask when they first consider attending the APCO conference.
A closer look at APCO 2026 reveals real-world impact that’s worth the effort.
CDE #77095 Standards to Take Seriously
In emergency communication centers (ECC)and throughout public safety, standards are often viewed as technical documents. In reality, they are the framework that support operational excellence, enhance interoperability and define professional credibility. For tomorrow’s leaders, understanding how standards work is not only beneficial to the agencies we serve but also essential to our own professional growth.
From daily operations to long-term career growth, understanding standards gives you the tools to lead, improve performance and advance in the profession.
More CDE Articles
The following titles are currently available:
All CDE exams must now be accessed at https://www.training-apcointl.org/.
2026
CDE #77095 Standards to Take Seriously
CDE #77094 Help for the Helpers
CDE #77093 Peer Support for 9-1-1
CDE #77092 Case for Accommodation
CDE #77091 Technology Training Matters
2025
CDE #73786 Relationship Business
CDE #73785 Charting the Course
CDE #73784 9-1-1 Goes to School
CDE #73782 Adding Up the Past, Present & Future
CDE #73781 Origin of Standards
Using CDE Articles for Recertification
To receive a complimentary certificate of completion.
Take the CDE exam online. Go to https://www.training-apcointl.org/ to create your username and password. Enter “CDE article” in the search box, and click on “Public Safety Communications Magazine Article Exams,” then click on ”enroll me” and choose the name of the CDE to begin the exam. Upon successful completion of the exam, a certificate of achievement will be available for download/printing.
To use the CDE articles for credit toward APCO recertification(s)
Each CDE article is equal to one credit hour of continuing education
- Study the CDE article in this issue.
- Answer the test questions online or on the quiz page from the magazine article. (Photocopies are not required.)
- Add/upload your CDE article information and certificate of achievement in the “My Classes Taken” section of APCO’s Training Central.
To use the CDE articles for anything other than APCO recertifications and get a printed copy of the certificate:
- Answer the test questions. Photocopies are acceptable, but please don’t enlarge them.
- Fill out the ordering information below and mail with the completed exam to:
APCO Institute
351 N. Williamson Blvd.
Daytona Beach, FL 32114 - Include payment of $15.
