CDE Articles & Tests
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The APCO Institute offers online access to our continuing dispatch education (CDE) articles, two of which appear in each issue of APCO's bi-monthly magazine Public Safety Communications. Unless indicated otherwise, each article and exam is worth one CEU.
Please note: Dated materials or information are current, applicable and relevant only as of the date of their issue and should not be relied upon as being current after that date. Nor is any of this information intended to serve as agency guidelines. As always, APCO advises you to follow your agency’s policies and procedures.
The following titles are currently available:
- CDE #51398 Health of a Telecommunicator
- CDE #51397 Emergency Medical Services
- CDE #51396 Names That Changed Laws
- CDE #51395 Using Standards to Establish Policies
- CDE #51394 Where's the Caller
- CDE #51393 Standards Development Process
- CDE #51392 Guidecard Software
- CDE #51391 Location Accuracy
- CDE #47931 Heart Attack Basics
- CDE #47930 AFC Explained
- CDE #47929 Cybersecurity in NG9-1-1
- CDE #47928 Role of Telecommunicator in Incident Command
- CDE #47927 Civil Unrest
- CDE #47926 Heat Hazards
- CDE #47924 Agency Training Program Certification
- CDE #47925 Emergency Response Guidebook
- CDE #47922 Ambushed
- CDE #47923 Analog vs Digital Part 2
- CDE47920 Analog vs. Digital Transmission
- CDE47921 Bullying & Negativity in the Comm Center
- CDE #44548 Fitness in the Call Center
- CDE #44549 Common Fire Apparatus and Telecommunicators
- CDE #44546 Role of EMD
- CDE #44547 Preventing Burnout
Certificates of Completion and Using CDE Articles for Recertification
To receive a complimentary certificate of completion, you may take the CDE quiz online. Go to http://apco.remote-learner.net/login/index.php to create your username and password. Enter “article” in the search box, and click on “Public Safety Communications Magazine Article Quizzes,” then click on ”enroll me” and choose the name of the CDE to begin the quiz. Upon successful completion of the quiz a certificate of achievement will be available for download/printing.
Using the CDE Articles for credit toward APCO recertification(s)
Each CDE article is equal to one credit hour of continuing education
- Study the CDE article in this issue.
- Answer the test questions online or on the quiz page from the magazine article. (Photocopies are not required.)
- List the CDE article information on the Continuing Education Reporting form included with your recertification documents, when you submit for renewal.
If you would like to use the CDE articles for anything other than APCO recertifications and need a printed copy of the certificate:
- Answer the test questions. Photocopies are acceptable, but please don’t enlarge them.
- Fill out the ordering information below and mail to:APCO Institute
351 N. Williamson Blvd.
Daytona Beach, FL 32114
- Payment of $15
Questions? Call us at 1-888-APCO-9-1-1. (1-888-272-6911)