Project 43: Broadband Implications for the PSAP

Leverage Existing Technologies and Prepare for Evolving Broadband Communications

The goal of Project 43 is to help public safety telecommunicators, PSAPs, PSAP directors, 9-1-1 authorities, elected and appointed officials, and others in the public safety community better leverage existing technology capabilities and prepare for the evolving broadband communications technologies that will impact PSAP operations and, at the same time, improve support to field responders.

This report is the outgrowth of the work of nearly 80 member practitioners assisted by APCO professional staff arrayed across several working groups focused on the following major topical areas: operations, governance, cybersecurity, technology, training, and workforce. Each working group consisted of experienced public safety and industry professionals who met regularly over the course of a year.