This joint NENA/APCO standard identifies the minimum training and operational requirements for Telecommunicators specific to providing direct and equal access to public safety services to people who use a TTY/TDD to communicate, in accordance with the Americans with Disabilities Act and Department of Justice (DOJ) requirements. This document defines the knowledge, skills, competencies, and minimum training and operational requirements for individuals who receive emergency telephone calls from the public as well as the Agency’s responsibilities for providing training, written directives, and testing in this critical function.
