For many emergency communications centers (ECCs), quality assurance still follows the same model: a supervisor pulls a few calls, evaluates them using a form and shares feedback weeks later. The sample is small, the review is subjective and the lesson arrives long after it could have mattered.
A new model is here, one where every call is reviewed as it happens and feedback is delivered while the call is still fresh.
Join us for a look at where QA is headed in the ECC, with real-world lessons from Akron on what it takes to get there.
Speakers:
Sponsored by 
- Jamie Hudson, Strategy, Aurelian
- Thomas Donahue, CPE, ENP, RPL, CMCP, NREMT, OPTA, Dispatch Supervisor, Akron Police Department
