Public Safety Telecommunicator 1, 8th Ed., Online #81594

Whether you are beginning your journey as a telecommunicator or strengthening your foundational skills, APCO’s Public Safety Telecommunicator 1, 8th Edition course establishes the core knowledge, practical techniques, and critical thinking required to confidently manage emergency and non-emergency calls. You’ll develop communication, coordination, and decision-making skills essential to serve as the vital link between the public and emergency field response.

The 8th Edition reflects the evolving landscape of public safety communications, blending time-tested fundamentals with modern technological and workplace practices. You’ll explore everything from effective interpersonal communication and call processing to the integration of new and emerging technologies across agencies nationwide.

Attendees who successfully pass the final exam receive APCO Institute certification, demonstrating completion of a training course that meets and exceeds industry-accepted national basic training standards. Please visit our Standards webpage to review current standards.

Training modules include:

  • Introduction to Your new Career
  • Interpersonal Communications
  • Call Processing
  • Resource Awareness
  • Telephony, TTY, & Relay Services
  • Telematics & Collision Notification Systems
  • Computer-Aided Dispatch (CAD) & Related Technologies
  • Radio Technology
  • Radio Communications Techniques
  • Call Classification
  • NIMS & Incident Command System
  • Liability
  • The Workplace & Workforce of Today’s ECC
  • Work-Life Balance as a Telecommunicator

CDEs Earned: 40

Recertification Requirements:
APCO certified PSTs must provide proof every two years of 48 hours (24 hours per certification year) of Continuing Dispatch Education (CDE). Complete information on the recertification process is provided at the conclusion of the Public Safety Telecommunicator 1, 8th Ed. course. Recertification requires ongoing continuing education.

Tuition: Payable in U.S. Funds

Options Term Tuition
  Non-Member Member *
Co-Host 5 days $595 $545
Online 5 weeks $595 $545
Virtual 5 days $595 $545
Contract 5 days Contact us for pricing Contact us for pricing

* You must be a current Associate, Full or Commercial member to receive member discounts on all courses. Online members receive member discounts on online courses only.

** Virtual Classroom Requirements and Expectations

Late fee $25 (applied 10 days prior to course start date)
Tuition includes a comprehensive course manual and all certification fees.
Additional shipping fees may apply for international shipments.

Tuition for live courses does not include travel, lodging, meals or other costs. Online class tuition does not include web access fees or other local internet/web-related costs. 

Public Safety Telecommunicator 1, 8th Ed. Update, Online #81575

This does not apply to Public Safety Telecommunicator 1, 7th Edition Canada.

The APCO Public Safety Telecommunicator, 8th Edition Update course is designed to bring those current in PST 7th Edition up to date with the new 8th Edition release. This update course includes the PST discipline-specific material, focusing on the updates and improvements in the new Edition. 

The new features of the PST 8th Edition include:

Content has been rewritten, revised, and updated throughout to align with the latest developments and technology.

Many topics are new or updated from PST 7th Edition:

  • Module One: Updated information to existing content
  • Module Two: New content on:
    • Types of communication
    • Effective communication
    • Communication Barriers
  • Module Three: New content on:
    • Call Control
    • Callers experiencing a mental health crisis
  • Module Four: New module on Resource Awareness including content on:
    • Legacy 9-1-1 Systems
    • Next Generation 9-1-1 (NG9-1-1)
    • Modern Policing Technologies in Public Safety Communications
    • The Evolution of Personal Protective Equipment (PPE) for Public Safety
  • Module Five and Six: Minor Updates
  • Module Seven: New section on Artificial Intelligence (AI) and its use for public safety communications.
  • Modules Eight and Nine were reordered, covering the basics of Radio Technology (now Module Eight) then Radio Communications Techniques (now Module Nine).
  • Module Ten has new information on Call Classifications before going into incident types. New Incident Types were added, such as Welfare Checks, Swatting Calls, Behavioral Disturbances, and Mental Health Crisis.
  • Module Eleven: Expansion on liability topics including social media, standard of care, and liability at different phases of calltaking and dispatch.
  • Module Twelve: Minor Updates
  • Module Thirteen: New Module on The Workplace and Workforce of Today’s ECC, including new topics such as:
    • Unique Work-Life Balance Challenges of the PST
    • An Emotionally Charged, High-Stress Environment
    • Professionalism and Civility in the ECC
    • Conflict Management and Professional Boundaries
    • Shift-Ready Every Shift
  • Module Fourteen: New Module on Work-Life Balance as a Telecommunicator, including new topics such as:
    • Dimensions of Wellness
    • Internal Boundaries
    • Burnout & Compassion Fatigue
    • PST Support Systems
  • Newly designed textbook in line with other APCO course manuals
  • New practical exercises and open book exercises throughout the manual

Individuals taking the update course will independently review and familiarize themselves with the changes found in the new Public Safety Telecommunicator 1, 8th Edition course, then complete a final quiz based on the new material. The attendee must score 80% on the Final Exam in order to be certified.

Please visit our Public Safety Communications (PST) 8 Courses FAQ Pagefor more information.

CDEs Earned: 2

Recertification Requirements:
APCO certified PSTs must provide proof every two years of 48 hours (24 hours per certification year) of Continuing Dispatch Education (CDE). Complete information on the recertification process is provided at the conclusion of the Public Safety Telecommunicator 1, 8th Ed. Update course. Recertification requires ongoing continuing education.

Duration:
The class will remain open for 3 weeks. Attendees will work at their own pace. Attendees should anticipate two (2) hours of commitment to complete this update. Certificates will be issued once class has completed.

Tuition: Payable in U.S. Funds
(No refunds, transfers, or substitutions are permitted)

Options Term Tuition
Non-Member Member
Online 3 weeks $159 $129

Public Safety Telecommunicator 1, 8th Ed. Update, Online #81577

This does not apply to Public Safety Telecommunicator 1, 7th Edition Canada.

The APCO Public Safety Telecommunicator, 8th Edition Update course is designed to bring those current in PST 7th Edition up to date with the new 8th Edition release. This update course includes the PST discipline-specific material, focusing on the updates and improvements in the new Edition. 

The new features of the PST 8th Edition include:

Content has been rewritten, revised, and updated throughout to align with the latest developments and technology.

Many topics are new or updated from PST 7th Edition:

  • Module One: Updated information to existing content
  • Module Two: New content on:
    • Types of communication
    • Effective communication
    • Communication Barriers
  • Module Three: New content on:
    • Call Control
    • Callers experiencing a mental health crisis
  • Module Four: New module on Resource Awareness including content on:
    • Legacy 9-1-1 Systems
    • Next Generation 9-1-1 (NG9-1-1)
    • Modern Policing Technologies in Public Safety Communications
    • The Evolution of Personal Protective Equipment (PPE) for Public Safety
  • Module Five and Six: Minor Updates
  • Module Seven: New section on Artificial Intelligence (AI) and its use for public safety communications.
  • Modules Eight and Nine were reordered, covering the basics of Radio Technology (now Module Eight) then Radio Communications Techniques (now Module Nine).
  • Module Ten has new information on Call Classifications before going into incident types. New Incident Types were added, such as Welfare Checks, Swatting Calls, Behavioral Disturbances, and Mental Health Crisis.
  • Module Eleven: Expansion on liability topics including social media, standard of care, and liability at different phases of calltaking and dispatch.
  • Module Twelve: Minor Updates
  • Module Thirteen: New Module on The Workplace and Workforce of Today’s ECC, including new topics such as:
    • Unique Work-Life Balance Challenges of the PST
    • An Emotionally Charged, High-Stress Environment
    • Professionalism and Civility in the ECC
    • Conflict Management and Professional Boundaries
    • Shift-Ready Every Shift
  • Module Fourteen: New Module on Work-Life Balance as a Telecommunicator, including new topics such as:
    • Dimensions of Wellness
    • Internal Boundaries
    • Burnout & Compassion Fatigue
    • PST Support Systems
  • Newly designed textbook in line with other APCO course manuals
  • New practical exercises and open book exercises throughout the manual

Individuals taking the update course will independently review and familiarize themselves with the changes found in the new Public Safety Telecommunicator 1, 8th Edition course, then complete a final quiz based on the new material. The attendee must score 80% on the Final Exam in order to be certified.

Please visit our Public Safety Communications (PST) 8 Courses FAQ Pagefor more information.

CDEs Earned: 2

Recertification Requirements:
APCO certified PSTs must provide proof every two years of 48 hours (24 hours per certification year) of Continuing Dispatch Education (CDE). Complete information on the recertification process is provided at the conclusion of the Public Safety Telecommunicator 1, 8th Ed. Update course. Recertification requires ongoing continuing education.

Duration:
The class will remain open for 3 weeks. Attendees will work at their own pace. Attendees should anticipate two (2) hours of commitment to complete this update. Certificates will be issued once class has completed.

Tuition: Payable in U.S. Funds
(No refunds, transfers, or substitutions are permitted)

Options Term Tuition
Non-Member Member
Online 3 weeks $159 $129

Public Safety Telecommunicator 1, 8th Ed., Online #81595

Whether you are beginning your journey as a telecommunicator or strengthening your foundational skills, APCO’s Public Safety Telecommunicator 1, 8th Edition course establishes the core knowledge, practical techniques, and critical thinking required to confidently manage emergency and non-emergency calls. You’ll develop communication, coordination, and decision-making skills essential to serve as the vital link between the public and emergency field response.

The 8th Edition reflects the evolving landscape of public safety communications, blending time-tested fundamentals with modern technological and workplace practices. You’ll explore everything from effective interpersonal communication and call processing to the integration of new and emerging technologies across agencies nationwide.

Attendees who successfully pass the final exam receive APCO Institute certification, demonstrating completion of a training course that meets and exceeds industry-accepted national basic training standards. Please visit our Standards webpage to review current standards.

Training modules include:

  • Introduction to Your new Career
  • Interpersonal Communications
  • Call Processing
  • Resource Awareness
  • Telephony, TTY, & Relay Services
  • Telematics & Collision Notification Systems
  • Computer-Aided Dispatch (CAD) & Related Technologies
  • Radio Technology
  • Radio Communications Techniques
  • Call Classification
  • NIMS & Incident Command System
  • Liability
  • The Workplace & Workforce of Today’s ECC
  • Work-Life Balance as a Telecommunicator

CDEs Earned: 40

Recertification Requirements:
APCO certified PSTs must provide proof every two years of 48 hours (24 hours per certification year) of Continuing Dispatch Education (CDE). Complete information on the recertification process is provided at the conclusion of the Public Safety Telecommunicator 1, 8th Ed. course. Recertification requires ongoing continuing education.

Tuition: Payable in U.S. Funds

Options Term Tuition
  Non-Member Member *
Co-Host 5 days $595 $545
Online 5 weeks $595 $545
Virtual 5 days $595 $545
Contract 5 days Contact us for pricing Contact us for pricing

* You must be a current Associate, Full or Commercial member to receive member discounts on all courses. Online members receive member discounts on online courses only.

** Virtual Classroom Requirements and Expectations

Late fee $25 (applied 10 days prior to course start date)
Tuition includes a comprehensive course manual and all certification fees.
Additional shipping fees may apply for international shipments.

Tuition for live courses does not include travel, lodging, meals or other costs. Online class tuition does not include web access fees or other local internet/web-related costs. 

Public Safety Telecommunicator 1, 8th Ed. Update, Online #81579

This does not apply to Public Safety Telecommunicator 1, 7th Edition Canada.

The APCO Public Safety Telecommunicator, 8th Edition Update course is designed to bring those current in PST 7th Edition up to date with the new 8th Edition release. This update course includes the PST discipline-specific material, focusing on the updates and improvements in the new Edition. 

The new features of the PST 8th Edition include:

Content has been rewritten, revised, and updated throughout to align with the latest developments and technology.

Many topics are new or updated from PST 7th Edition:

  • Module One: Updated information to existing content
  • Module Two: New content on:
    • Types of communication
    • Effective communication
    • Communication Barriers
  • Module Three: New content on:
    • Call Control
    • Callers experiencing a mental health crisis
  • Module Four: New module on Resource Awareness including content on:
    • Legacy 9-1-1 Systems
    • Next Generation 9-1-1 (NG9-1-1)
    • Modern Policing Technologies in Public Safety Communications
    • The Evolution of Personal Protective Equipment (PPE) for Public Safety
  • Module Five and Six: Minor Updates
  • Module Seven: New section on Artificial Intelligence (AI) and its use for public safety communications.
  • Modules Eight and Nine were reordered, covering the basics of Radio Technology (now Module Eight) then Radio Communications Techniques (now Module Nine).
  • Module Ten has new information on Call Classifications before going into incident types. New Incident Types were added, such as Welfare Checks, Swatting Calls, Behavioral Disturbances, and Mental Health Crisis.
  • Module Eleven: Expansion on liability topics including social media, standard of care, and liability at different phases of calltaking and dispatch.
  • Module Twelve: Minor Updates
  • Module Thirteen: New Module on The Workplace and Workforce of Today’s ECC, including new topics such as:
    • Unique Work-Life Balance Challenges of the PST
    • An Emotionally Charged, High-Stress Environment
    • Professionalism and Civility in the ECC
    • Conflict Management and Professional Boundaries
    • Shift-Ready Every Shift
  • Module Fourteen: New Module on Work-Life Balance as a Telecommunicator, including new topics such as:
    • Dimensions of Wellness
    • Internal Boundaries
    • Burnout & Compassion Fatigue
    • PST Support Systems
  • Newly designed textbook in line with other APCO course manuals
  • New practical exercises and open book exercises throughout the manual

Individuals taking the update course will independently review and familiarize themselves with the changes found in the new Public Safety Telecommunicator 1, 8th Edition course, then complete a final quiz based on the new material. The attendee must score 80% on the Final Exam in order to be certified.

Please visit our Public Safety Communications (PST) 8 Courses FAQ Pagefor more information.

CDEs Earned: 2

Recertification Requirements:
APCO certified PSTs must provide proof every two years of 48 hours (24 hours per certification year) of Continuing Dispatch Education (CDE). Complete information on the recertification process is provided at the conclusion of the Public Safety Telecommunicator 1, 8th Ed. Update course. Recertification requires ongoing continuing education.

Duration:
The class will remain open for 3 weeks. Attendees will work at their own pace. Attendees should anticipate two (2) hours of commitment to complete this update. Certificates will be issued once class has completed.

Tuition: Payable in U.S. Funds
(No refunds, transfers, or substitutions are permitted)

Options Term Tuition
Non-Member Member
Online 3 weeks $159 $129

Public Safety Telecommunicator 1, 8th Ed., Online #81596

Whether you are beginning your journey as a telecommunicator or strengthening your foundational skills, APCO’s Public Safety Telecommunicator 1, 8th Edition course establishes the core knowledge, practical techniques, and critical thinking required to confidently manage emergency and non-emergency calls. You’ll develop communication, coordination, and decision-making skills essential to serve as the vital link between the public and emergency field response.

The 8th Edition reflects the evolving landscape of public safety communications, blending time-tested fundamentals with modern technological and workplace practices. You’ll explore everything from effective interpersonal communication and call processing to the integration of new and emerging technologies across agencies nationwide.

Attendees who successfully pass the final exam receive APCO Institute certification, demonstrating completion of a training course that meets and exceeds industry-accepted national basic training standards. Please visit our Standards webpage to review current standards.

Training modules include:

  • Introduction to Your new Career
  • Interpersonal Communications
  • Call Processing
  • Resource Awareness
  • Telephony, TTY, & Relay Services
  • Telematics & Collision Notification Systems
  • Computer-Aided Dispatch (CAD) & Related Technologies
  • Radio Technology
  • Radio Communications Techniques
  • Call Classification
  • NIMS & Incident Command System
  • Liability
  • The Workplace & Workforce of Today’s ECC
  • Work-Life Balance as a Telecommunicator

CDEs Earned: 40

Recertification Requirements:
APCO certified PSTs must provide proof every two years of 48 hours (24 hours per certification year) of Continuing Dispatch Education (CDE). Complete information on the recertification process is provided at the conclusion of the Public Safety Telecommunicator 1, 8th Ed. course. Recertification requires ongoing continuing education.

Tuition: Payable in U.S. Funds

Options Term Tuition
  Non-Member Member *
Co-Host 5 days $595 $545
Online 5 weeks $595 $545
Virtual 5 days $595 $545
Contract 5 days Contact us for pricing Contact us for pricing

* You must be a current Associate, Full or Commercial member to receive member discounts on all courses. Online members receive member discounts on online courses only.

** Virtual Classroom Requirements and Expectations

Late fee $25 (applied 10 days prior to course start date)
Tuition includes a comprehensive course manual and all certification fees.
Additional shipping fees may apply for international shipments.

Tuition for live courses does not include travel, lodging, meals or other costs. Online class tuition does not include web access fees or other local internet/web-related costs. 

Public Safety Telecommunicator 1, 8th Ed. Update, Online #81581

This does not apply to Public Safety Telecommunicator 1, 7th Edition Canada.

The APCO Public Safety Telecommunicator, 8th Edition Update course is designed to bring those current in PST 7th Edition up to date with the new 8th Edition release. This update course includes the PST discipline-specific material, focusing on the updates and improvements in the new Edition. 

The new features of the PST 8th Edition include:

Content has been rewritten, revised, and updated throughout to align with the latest developments and technology.

Many topics are new or updated from PST 7th Edition:

  • Module One: Updated information to existing content
  • Module Two: New content on:
    • Types of communication
    • Effective communication
    • Communication Barriers
  • Module Three: New content on:
    • Call Control
    • Callers experiencing a mental health crisis
  • Module Four: New module on Resource Awareness including content on:
    • Legacy 9-1-1 Systems
    • Next Generation 9-1-1 (NG9-1-1)
    • Modern Policing Technologies in Public Safety Communications
    • The Evolution of Personal Protective Equipment (PPE) for Public Safety
  • Module Five and Six: Minor Updates
  • Module Seven: New section on Artificial Intelligence (AI) and its use for public safety communications.
  • Modules Eight and Nine were reordered, covering the basics of Radio Technology (now Module Eight) then Radio Communications Techniques (now Module Nine).
  • Module Ten has new information on Call Classifications before going into incident types. New Incident Types were added, such as Welfare Checks, Swatting Calls, Behavioral Disturbances, and Mental Health Crisis.
  • Module Eleven: Expansion on liability topics including social media, standard of care, and liability at different phases of calltaking and dispatch.
  • Module Twelve: Minor Updates
  • Module Thirteen: New Module on The Workplace and Workforce of Today’s ECC, including new topics such as:
    • Unique Work-Life Balance Challenges of the PST
    • An Emotionally Charged, High-Stress Environment
    • Professionalism and Civility in the ECC
    • Conflict Management and Professional Boundaries
    • Shift-Ready Every Shift
  • Module Fourteen: New Module on Work-Life Balance as a Telecommunicator, including new topics such as:
    • Dimensions of Wellness
    • Internal Boundaries
    • Burnout & Compassion Fatigue
    • PST Support Systems
  • Newly designed textbook in line with other APCO course manuals
  • New practical exercises and open book exercises throughout the manual

Individuals taking the update course will independently review and familiarize themselves with the changes found in the new Public Safety Telecommunicator 1, 8th Edition course, then complete a final quiz based on the new material. The attendee must score 80% on the Final Exam in order to be certified.

Please visit our Public Safety Communications (PST) 8 Courses FAQ Pagefor more information.

CDEs Earned: 2

Recertification Requirements:
APCO certified PSTs must provide proof every two years of 48 hours (24 hours per certification year) of Continuing Dispatch Education (CDE). Complete information on the recertification process is provided at the conclusion of the Public Safety Telecommunicator 1, 8th Ed. Update course. Recertification requires ongoing continuing education.

Duration:
The class will remain open for 3 weeks. Attendees will work at their own pace. Attendees should anticipate two (2) hours of commitment to complete this update. Certificates will be issued once class has completed.

Tuition: Payable in U.S. Funds
(No refunds, transfers, or substitutions are permitted)

Options Term Tuition
Non-Member Member
Online 3 weeks $159 $129

Public Safety Telecommunicator 1, 8th Ed., Online #81597

Whether you are beginning your journey as a telecommunicator or strengthening your foundational skills, APCO’s Public Safety Telecommunicator 1, 8th Edition course establishes the core knowledge, practical techniques, and critical thinking required to confidently manage emergency and non-emergency calls. You’ll develop communication, coordination, and decision-making skills essential to serve as the vital link between the public and emergency field response.

The 8th Edition reflects the evolving landscape of public safety communications, blending time-tested fundamentals with modern technological and workplace practices. You’ll explore everything from effective interpersonal communication and call processing to the integration of new and emerging technologies across agencies nationwide.

Attendees who successfully pass the final exam receive APCO Institute certification, demonstrating completion of a training course that meets and exceeds industry-accepted national basic training standards. Please visit our Standards webpage to review current standards.

Training modules include:

  • Introduction to Your new Career
  • Interpersonal Communications
  • Call Processing
  • Resource Awareness
  • Telephony, TTY, & Relay Services
  • Telematics & Collision Notification Systems
  • Computer-Aided Dispatch (CAD) & Related Technologies
  • Radio Technology
  • Radio Communications Techniques
  • Call Classification
  • NIMS & Incident Command System
  • Liability
  • The Workplace & Workforce of Today’s ECC
  • Work-Life Balance as a Telecommunicator

CDEs Earned: 40

Recertification Requirements:
APCO certified PSTs must provide proof every two years of 48 hours (24 hours per certification year) of Continuing Dispatch Education (CDE). Complete information on the recertification process is provided at the conclusion of the Public Safety Telecommunicator 1, 8th Ed. course. Recertification requires ongoing continuing education.

Tuition: Payable in U.S. Funds

Options Term Tuition
  Non-Member Member *
Co-Host 5 days $595 $545
Online 5 weeks $595 $545
Virtual 5 days $595 $545
Contract 5 days Contact us for pricing Contact us for pricing

* You must be a current Associate, Full or Commercial member to receive member discounts on all courses. Online members receive member discounts on online courses only.

** Virtual Classroom Requirements and Expectations

Late fee $25 (applied 10 days prior to course start date)
Tuition includes a comprehensive course manual and all certification fees.
Additional shipping fees may apply for international shipments.

Tuition for live courses does not include travel, lodging, meals or other costs. Online class tuition does not include web access fees or other local internet/web-related costs. 

Public Safety Telecommunicator 1, 8th Ed. Update, Online #81583

This does not apply to Public Safety Telecommunicator 1, 7th Edition Canada.

The APCO Public Safety Telecommunicator, 8th Edition Update course is designed to bring those current in PST 7th Edition up to date with the new 8th Edition release. This update course includes the PST discipline-specific material, focusing on the updates and improvements in the new Edition. 

The new features of the PST 8th Edition include:

Content has been rewritten, revised, and updated throughout to align with the latest developments and technology.

Many topics are new or updated from PST 7th Edition:

  • Module One: Updated information to existing content
  • Module Two: New content on:
    • Types of communication
    • Effective communication
    • Communication Barriers
  • Module Three: New content on:
    • Call Control
    • Callers experiencing a mental health crisis
  • Module Four: New module on Resource Awareness including content on:
    • Legacy 9-1-1 Systems
    • Next Generation 9-1-1 (NG9-1-1)
    • Modern Policing Technologies in Public Safety Communications
    • The Evolution of Personal Protective Equipment (PPE) for Public Safety
  • Module Five and Six: Minor Updates
  • Module Seven: New section on Artificial Intelligence (AI) and its use for public safety communications.
  • Modules Eight and Nine were reordered, covering the basics of Radio Technology (now Module Eight) then Radio Communications Techniques (now Module Nine).
  • Module Ten has new information on Call Classifications before going into incident types. New Incident Types were added, such as Welfare Checks, Swatting Calls, Behavioral Disturbances, and Mental Health Crisis.
  • Module Eleven: Expansion on liability topics including social media, standard of care, and liability at different phases of calltaking and dispatch.
  • Module Twelve: Minor Updates
  • Module Thirteen: New Module on The Workplace and Workforce of Today’s ECC, including new topics such as:
    • Unique Work-Life Balance Challenges of the PST
    • An Emotionally Charged, High-Stress Environment
    • Professionalism and Civility in the ECC
    • Conflict Management and Professional Boundaries
    • Shift-Ready Every Shift
  • Module Fourteen: New Module on Work-Life Balance as a Telecommunicator, including new topics such as:
    • Dimensions of Wellness
    • Internal Boundaries
    • Burnout & Compassion Fatigue
    • PST Support Systems
  • Newly designed textbook in line with other APCO course manuals
  • New practical exercises and open book exercises throughout the manual

Individuals taking the update course will independently review and familiarize themselves with the changes found in the new Public Safety Telecommunicator 1, 8th Edition course, then complete a final quiz based on the new material. The attendee must score 80% on the Final Exam in order to be certified.

Please visit our Public Safety Communications (PST) 8 Courses FAQ Pagefor more information.

CDEs Earned: 2

Recertification Requirements:
APCO certified PSTs must provide proof every two years of 48 hours (24 hours per certification year) of Continuing Dispatch Education (CDE). Complete information on the recertification process is provided at the conclusion of the Public Safety Telecommunicator 1, 8th Ed. Update course. Recertification requires ongoing continuing education.

Duration:
The class will remain open for 3 weeks. Attendees will work at their own pace. Attendees should anticipate two (2) hours of commitment to complete this update. Certificates will be issued once class has completed.

Tuition: Payable in U.S. Funds
(No refunds, transfers, or substitutions are permitted)

Options Term Tuition
Non-Member Member
Online 3 weeks $159 $129

Public Safety Telecommunicator 1, 8th Ed. Update, Online #81585

This does not apply to Public Safety Telecommunicator 1, 7th Edition Canada.

The APCO Public Safety Telecommunicator, 8th Edition Update course is designed to bring those current in PST 7th Edition up to date with the new 8th Edition release. This update course includes the PST discipline-specific material, focusing on the updates and improvements in the new Edition. 

The new features of the PST 8th Edition include:

Content has been rewritten, revised, and updated throughout to align with the latest developments and technology.

Many topics are new or updated from PST 7th Edition:

  • Module One: Updated information to existing content
  • Module Two: New content on:
    • Types of communication
    • Effective communication
    • Communication Barriers
  • Module Three: New content on:
    • Call Control
    • Callers experiencing a mental health crisis
  • Module Four: New module on Resource Awareness including content on:
    • Legacy 9-1-1 Systems
    • Next Generation 9-1-1 (NG9-1-1)
    • Modern Policing Technologies in Public Safety Communications
    • The Evolution of Personal Protective Equipment (PPE) for Public Safety
  • Module Five and Six: Minor Updates
  • Module Seven: New section on Artificial Intelligence (AI) and its use for public safety communications.
  • Modules Eight and Nine were reordered, covering the basics of Radio Technology (now Module Eight) then Radio Communications Techniques (now Module Nine).
  • Module Ten has new information on Call Classifications before going into incident types. New Incident Types were added, such as Welfare Checks, Swatting Calls, Behavioral Disturbances, and Mental Health Crisis.
  • Module Eleven: Expansion on liability topics including social media, standard of care, and liability at different phases of calltaking and dispatch.
  • Module Twelve: Minor Updates
  • Module Thirteen: New Module on The Workplace and Workforce of Today’s ECC, including new topics such as:
    • Unique Work-Life Balance Challenges of the PST
    • An Emotionally Charged, High-Stress Environment
    • Professionalism and Civility in the ECC
    • Conflict Management and Professional Boundaries
    • Shift-Ready Every Shift
  • Module Fourteen: New Module on Work-Life Balance as a Telecommunicator, including new topics such as:
    • Dimensions of Wellness
    • Internal Boundaries
    • Burnout & Compassion Fatigue
    • PST Support Systems
  • Newly designed textbook in line with other APCO course manuals
  • New practical exercises and open book exercises throughout the manual

Individuals taking the update course will independently review and familiarize themselves with the changes found in the new Public Safety Telecommunicator 1, 8th Edition course, then complete a final quiz based on the new material. The attendee must score 80% on the Final Exam in order to be certified.

Please visit our Public Safety Communications (PST) 8 Courses FAQ Pagefor more information.

CDEs Earned: 2

Recertification Requirements:
APCO certified PSTs must provide proof every two years of 48 hours (24 hours per certification year) of Continuing Dispatch Education (CDE). Complete information on the recertification process is provided at the conclusion of the Public Safety Telecommunicator 1, 8th Ed. Update course. Recertification requires ongoing continuing education.

Duration:
The class will remain open for 3 weeks. Attendees will work at their own pace. Attendees should anticipate two (2) hours of commitment to complete this update. Certificates will be issued once class has completed.

Tuition: Payable in U.S. Funds
(No refunds, transfers, or substitutions are permitted)

Options Term Tuition
Non-Member Member
Online 3 weeks $159 $129

Public Safety Telecommunicator 1, 8th Ed., Online #81598

Whether you are beginning your journey as a telecommunicator or strengthening your foundational skills, APCO’s Public Safety Telecommunicator 1, 8th Edition course establishes the core knowledge, practical techniques, and critical thinking required to confidently manage emergency and non-emergency calls. You’ll develop communication, coordination, and decision-making skills essential to serve as the vital link between the public and emergency field response.

The 8th Edition reflects the evolving landscape of public safety communications, blending time-tested fundamentals with modern technological and workplace practices. You’ll explore everything from effective interpersonal communication and call processing to the integration of new and emerging technologies across agencies nationwide.

Attendees who successfully pass the final exam receive APCO Institute certification, demonstrating completion of a training course that meets and exceeds industry-accepted national basic training standards. Please visit our Standards webpage to review current standards.

Training modules include:

  • Introduction to Your new Career
  • Interpersonal Communications
  • Call Processing
  • Resource Awareness
  • Telephony, TTY, & Relay Services
  • Telematics & Collision Notification Systems
  • Computer-Aided Dispatch (CAD) & Related Technologies
  • Radio Technology
  • Radio Communications Techniques
  • Call Classification
  • NIMS & Incident Command System
  • Liability
  • The Workplace & Workforce of Today’s ECC
  • Work-Life Balance as a Telecommunicator

CDEs Earned: 40

Recertification Requirements:
APCO certified PSTs must provide proof every two years of 48 hours (24 hours per certification year) of Continuing Dispatch Education (CDE). Complete information on the recertification process is provided at the conclusion of the Public Safety Telecommunicator 1, 8th Ed. course. Recertification requires ongoing continuing education.

Tuition: Payable in U.S. Funds

Options Term Tuition
  Non-Member Member *
Co-Host 5 days $595 $545
Online 5 weeks $595 $545
Virtual 5 days $595 $545
Contract 5 days Contact us for pricing Contact us for pricing

* You must be a current Associate, Full or Commercial member to receive member discounts on all courses. Online members receive member discounts on online courses only.

** Virtual Classroom Requirements and Expectations

Late fee $25 (applied 10 days prior to course start date)
Tuition includes a comprehensive course manual and all certification fees.
Additional shipping fees may apply for international shipments.

Tuition for live courses does not include travel, lodging, meals or other costs. Online class tuition does not include web access fees or other local internet/web-related costs. 

Public Safety Telecommunicator 1, 8th Ed., Online #81592

Whether you are beginning your journey as a telecommunicator or strengthening your foundational skills, APCO’s Public Safety Telecommunicator 1, 8th Edition course establishes the core knowledge, practical techniques, and critical thinking required to confidently manage emergency and non-emergency calls. You’ll develop communication, coordination, and decision-making skills essential to serve as the vital link between the public and emergency field response.

The 8th Edition reflects the evolving landscape of public safety communications, blending time-tested fundamentals with modern technological and workplace practices. You’ll explore everything from effective interpersonal communication and call processing to the integration of new and emerging technologies across agencies nationwide.

Attendees who successfully pass the final exam receive APCO Institute certification, demonstrating completion of a training course that meets and exceeds industry-accepted national basic training standards. Please visit our Standards webpage to review current standards.

Training modules include:

  • Introduction to Your new Career
  • Interpersonal Communications
  • Call Processing
  • Resource Awareness
  • Telephony, TTY, & Relay Services
  • Telematics & Collision Notification Systems
  • Computer-Aided Dispatch (CAD) & Related Technologies
  • Radio Technology
  • Radio Communications Techniques
  • Call Classification
  • NIMS & Incident Command System
  • Liability
  • The Workplace & Workforce of Today’s ECC
  • Work-Life Balance as a Telecommunicator

CDEs Earned: 40

Recertification Requirements:
APCO certified PSTs must provide proof every two years of 48 hours (24 hours per certification year) of Continuing Dispatch Education (CDE). Complete information on the recertification process is provided at the conclusion of the Public Safety Telecommunicator 1, 8th Ed. course. Recertification requires ongoing continuing education.

Tuition: Payable in U.S. Funds

Options Term Tuition
  Non-Member Member *
Co-Host 5 days $595 $545
Online 5 weeks $595 $545
Virtual 5 days $595 $545
Contract 5 days Contact us for pricing Contact us for pricing

* You must be a current Associate, Full or Commercial member to receive member discounts on all courses. Online members receive member discounts on online courses only.

** Virtual Classroom Requirements and Expectations

Late fee $25 (applied 10 days prior to course start date)
Tuition includes a comprehensive course manual and all certification fees.
Additional shipping fees may apply for international shipments.

Tuition for live courses does not include travel, lodging, meals or other costs. Online class tuition does not include web access fees or other local internet/web-related costs. 

Public Safety Telecommunicator 1, 8th Ed. Update, Online #81571

This does not apply to Public Safety Telecommunicator 1, 7th Edition Canada.

The APCO Public Safety Telecommunicator, 8th Edition Update course is designed to bring those current in PST 7th Edition up to date with the new 8th Edition release. This update course includes the PST discipline-specific material, focusing on the updates and improvements in the new Edition. 

The new features of the PST 8th Edition include:

Content has been rewritten, revised, and updated throughout to align with the latest developments and technology.

Many topics are new or updated from PST 7th Edition:

  • Module One: Updated information to existing content
  • Module Two: New content on:
    • Types of communication
    • Effective communication
    • Communication Barriers
  • Module Three: New content on:
    • Call Control
    • Callers experiencing a mental health crisis
  • Module Four: New module on Resource Awareness including content on:
    • Legacy 9-1-1 Systems
    • Next Generation 9-1-1 (NG9-1-1)
    • Modern Policing Technologies in Public Safety Communications
    • The Evolution of Personal Protective Equipment (PPE) for Public Safety
  • Module Five and Six: Minor Updates
  • Module Seven: New section on Artificial Intelligence (AI) and its use for public safety communications.
  • Modules Eight and Nine were reordered, covering the basics of Radio Technology (now Module Eight) then Radio Communications Techniques (now Module Nine).
  • Module Ten has new information on Call Classifications before going into incident types. New Incident Types were added, such as Welfare Checks, Swatting Calls, Behavioral Disturbances, and Mental Health Crisis.
  • Module Eleven: Expansion on liability topics including social media, standard of care, and liability at different phases of calltaking and dispatch.
  • Module Twelve: Minor Updates
  • Module Thirteen: New Module on The Workplace and Workforce of Today’s ECC, including new topics such as:
    • Unique Work-Life Balance Challenges of the PST
    • An Emotionally Charged, High-Stress Environment
    • Professionalism and Civility in the ECC
    • Conflict Management and Professional Boundaries
    • Shift-Ready Every Shift
  • Module Fourteen: New Module on Work-Life Balance as a Telecommunicator, including new topics such as:
    • Dimensions of Wellness
    • Internal Boundaries
    • Burnout & Compassion Fatigue
    • PST Support Systems
  • Newly designed textbook in line with other APCO course manuals
  • New practical exercises and open book exercises throughout the manual

Individuals taking the update course will independently review and familiarize themselves with the changes found in the new Public Safety Telecommunicator 1, 8th Edition course, then complete a final quiz based on the new material. The attendee must score 80% on the Final Exam in order to be certified.

Please visit our Public Safety Communications (PST) 8 Courses FAQ Pagefor more information.

CDEs Earned: 2

Recertification Requirements:
APCO certified PSTs must provide proof every two years of 48 hours (24 hours per certification year) of Continuing Dispatch Education (CDE). Complete information on the recertification process is provided at the conclusion of the Public Safety Telecommunicator 1, 8th Ed. Update course. Recertification requires ongoing continuing education.

Duration:
The class will remain open for 3 weeks. Attendees will work at their own pace. Attendees should anticipate two (2) hours of commitment to complete this update. Certificates will be issued once class has completed.

Tuition: Payable in U.S. Funds
(No refunds, transfers, or substitutions are permitted)

Options Term Tuition
Non-Member Member
Online 3 weeks $159 $129

Public Safety Telecommunicator 1, 8th Ed., Online #81593

Whether you are beginning your journey as a telecommunicator or strengthening your foundational skills, APCO’s Public Safety Telecommunicator 1, 8th Edition course establishes the core knowledge, practical techniques, and critical thinking required to confidently manage emergency and non-emergency calls. You’ll develop communication, coordination, and decision-making skills essential to serve as the vital link between the public and emergency field response.

The 8th Edition reflects the evolving landscape of public safety communications, blending time-tested fundamentals with modern technological and workplace practices. You’ll explore everything from effective interpersonal communication and call processing to the integration of new and emerging technologies across agencies nationwide.

Attendees who successfully pass the final exam receive APCO Institute certification, demonstrating completion of a training course that meets and exceeds industry-accepted national basic training standards. Please visit our Standards webpage to review current standards.

Training modules include:

  • Introduction to Your new Career
  • Interpersonal Communications
  • Call Processing
  • Resource Awareness
  • Telephony, TTY, & Relay Services
  • Telematics & Collision Notification Systems
  • Computer-Aided Dispatch (CAD) & Related Technologies
  • Radio Technology
  • Radio Communications Techniques
  • Call Classification
  • NIMS & Incident Command System
  • Liability
  • The Workplace & Workforce of Today’s ECC
  • Work-Life Balance as a Telecommunicator

CDEs Earned: 40

Recertification Requirements:
APCO certified PSTs must provide proof every two years of 48 hours (24 hours per certification year) of Continuing Dispatch Education (CDE). Complete information on the recertification process is provided at the conclusion of the Public Safety Telecommunicator 1, 8th Ed. course. Recertification requires ongoing continuing education.

Tuition: Payable in U.S. Funds

Options Term Tuition
  Non-Member Member *
Co-Host 5 days $595 $545
Online 5 weeks $595 $545
Virtual 5 days $595 $545
Contract 5 days Contact us for pricing Contact us for pricing

* You must be a current Associate, Full or Commercial member to receive member discounts on all courses. Online members receive member discounts on online courses only.

** Virtual Classroom Requirements and Expectations

Late fee $25 (applied 10 days prior to course start date)
Tuition includes a comprehensive course manual and all certification fees.
Additional shipping fees may apply for international shipments.

Tuition for live courses does not include travel, lodging, meals or other costs. Online class tuition does not include web access fees or other local internet/web-related costs. 

Public Safety Telecommunicator 1, 8th Ed. Update, Online #81573

This does not apply to Public Safety Telecommunicator 1, 7th Edition Canada.

The APCO Public Safety Telecommunicator, 8th Edition Update course is designed to bring those current in PST 7th Edition up to date with the new 8th Edition release. This update course includes the PST discipline-specific material, focusing on the updates and improvements in the new Edition. 

The new features of the PST 8th Edition include:

Content has been rewritten, revised, and updated throughout to align with the latest developments and technology.

Many topics are new or updated from PST 7th Edition:

  • Module One: Updated information to existing content
  • Module Two: New content on:
    • Types of communication
    • Effective communication
    • Communication Barriers
  • Module Three: New content on:
    • Call Control
    • Callers experiencing a mental health crisis
  • Module Four: New module on Resource Awareness including content on:
    • Legacy 9-1-1 Systems
    • Next Generation 9-1-1 (NG9-1-1)
    • Modern Policing Technologies in Public Safety Communications
    • The Evolution of Personal Protective Equipment (PPE) for Public Safety
  • Module Five and Six: Minor Updates
  • Module Seven: New section on Artificial Intelligence (AI) and its use for public safety communications.
  • Modules Eight and Nine were reordered, covering the basics of Radio Technology (now Module Eight) then Radio Communications Techniques (now Module Nine).
  • Module Ten has new information on Call Classifications before going into incident types. New Incident Types were added, such as Welfare Checks, Swatting Calls, Behavioral Disturbances, and Mental Health Crisis.
  • Module Eleven: Expansion on liability topics including social media, standard of care, and liability at different phases of calltaking and dispatch.
  • Module Twelve: Minor Updates
  • Module Thirteen: New Module on The Workplace and Workforce of Today’s ECC, including new topics such as:
    • Unique Work-Life Balance Challenges of the PST
    • An Emotionally Charged, High-Stress Environment
    • Professionalism and Civility in the ECC
    • Conflict Management and Professional Boundaries
    • Shift-Ready Every Shift
  • Module Fourteen: New Module on Work-Life Balance as a Telecommunicator, including new topics such as:
    • Dimensions of Wellness
    • Internal Boundaries
    • Burnout & Compassion Fatigue
    • PST Support Systems
  • Newly designed textbook in line with other APCO course manuals
  • New practical exercises and open book exercises throughout the manual

Individuals taking the update course will independently review and familiarize themselves with the changes found in the new Public Safety Telecommunicator 1, 8th Edition course, then complete a final quiz based on the new material. The attendee must score 80% on the Final Exam in order to be certified.

Please visit our Public Safety Communications (PST) 8 Courses FAQ Pagefor more information.

CDEs Earned: 2

Recertification Requirements:
APCO certified PSTs must provide proof every two years of 48 hours (24 hours per certification year) of Continuing Dispatch Education (CDE). Complete information on the recertification process is provided at the conclusion of the Public Safety Telecommunicator 1, 8th Ed. Update course. Recertification requires ongoing continuing education.

Duration:
The class will remain open for 3 weeks. Attendees will work at their own pace. Attendees should anticipate two (2) hours of commitment to complete this update. Certificates will be issued once class has completed.

Tuition: Payable in U.S. Funds
(No refunds, transfers, or substitutions are permitted)

Options Term Tuition
Non-Member Member
Online 3 weeks $159 $129

Public Safety Telecommunicator 1, 8th Ed., Virtual Classroom #81517

Whether you are beginning your journey as a telecommunicator or strengthening your foundational skills, APCO’s Public Safety Telecommunicator 1, 8th Edition course establishes the core knowledge, practical techniques, and critical thinking required to confidently manage emergency and non-emergency calls. You’ll develop communication, coordination, and decision-making skills essential to serve as the vital link between the public and emergency field response.

The 8th Edition reflects the evolving landscape of public safety communications, blending time-tested fundamentals with modern technological and workplace practices. You’ll explore everything from effective interpersonal communication and call processing to the integration of new and emerging technologies across agencies nationwide.

Attendees who successfully pass the final exam receive APCO Institute certification, demonstrating completion of a training course that meets and exceeds industry-accepted national basic training standards. Please visit our Standards webpage to review current standards.

Training modules include:

  • Introduction to Your new Career
  • Interpersonal Communications
  • Call Processing
  • Resource Awareness
  • Telephony, TTY, & Relay Services
  • Telematics & Collision Notification Systems
  • Computer-Aided Dispatch (CAD) & Related Technologies
  • Radio Technology
  • Radio Communications Techniques
  • Call Classification
  • NIMS & Incident Command System
  • Liability
  • The Workplace & Workforce of Today’s ECC
  • Work-Life Balance as a Telecommunicator

Schedule:
5 days, 8 consecutive hours per day for a total of 40 contact-hours.

CDEs Earned: 40

Recertification Requirements:
APCO certified PSTs must provide proof every two years of 48 hours (24 hours per certification year) of Continuing Dispatch Education (CDE). Complete information on the recertification process is provided at the conclusion of the Public Safety Telecommunicator 1, 8th Ed. course. Recertification requires ongoing continuing education.

Tuition: Payable in U.S. Funds

Options Term Tuition
  Non-Member Member *
Co-Host 5 days $595 $545
Online 5 weeks $595 $545
Virtual 5 days $595 $545
Contract 5 days Contact us for pricing Contact us for pricing

* You must be a current Associate, Full or Commercial member to receive member discounts on all courses. Online members receive member discounts on online courses only.

** Virtual Classroom Requirements and Expectations

Late fee $25 (applied 10 days prior to course start date)
Tuition includes a comprehensive course manual and all certification fees.
Additional shipping fees may apply for international shipments.

Tuition for live courses does not include travel, lodging, meals or other costs. Online class tuition does not include web access fees or other local internet/web-related costs. 

Public Safety Telecommunicator 1, 8th Ed. Update, Online #81559

This does not apply to Public Safety Telecommunicator 1, 7th Edition Canada.

The APCO Public Safety Telecommunicator, 8th Edition Update course is designed to bring those current in PST 7th Edition up to date with the new 8th Edition release. This update course includes the PST discipline-specific material, focusing on the updates and improvements in the new Edition. 

The new features of the PST 8th Edition include:

Content has been rewritten, revised, and updated throughout to align with the latest developments and technology.

Many topics are new or updated from PST 7th Edition:

  • Module One: Updated information to existing content
  • Module Two: New content on:
    • Types of communication
    • Effective communication
    • Communication Barriers
  • Module Three: New content on:
    • Call Control
    • Callers experiencing a mental health crisis
  • Module Four: New module on Resource Awareness including content on:
    • Legacy 9-1-1 Systems
    • Next Generation 9-1-1 (NG9-1-1)
    • Modern Policing Technologies in Public Safety Communications
    • The Evolution of Personal Protective Equipment (PPE) for Public Safety
  • Module Five and Six: Minor Updates
  • Module Seven: New section on Artificial Intelligence (AI) and its use for public safety communications.
  • Modules Eight and Nine were reordered, covering the basics of Radio Technology (now Module Eight) then Radio Communications Techniques (now Module Nine).
  • Module Ten has new information on Call Classifications before going into incident types. New Incident Types were added, such as Welfare Checks, Swatting Calls, Behavioral Disturbances, and Mental Health Crisis.
  • Module Eleven: Expansion on liability topics including social media, standard of care, and liability at different phases of calltaking and dispatch.
  • Module Twelve: Minor Updates
  • Module Thirteen: New Module on The Workplace and Workforce of Today’s ECC, including new topics such as:
    • Unique Work-Life Balance Challenges of the PST
    • An Emotionally Charged, High-Stress Environment
    • Professionalism and Civility in the ECC
    • Conflict Management and Professional Boundaries
    • Shift-Ready Every Shift
  • Module Fourteen: New Module on Work-Life Balance as a Telecommunicator, including new topics such as:
    • Dimensions of Wellness
    • Internal Boundaries
    • Burnout & Compassion Fatigue
    • PST Support Systems
  • Newly designed textbook in line with other APCO course manuals
  • New practical exercises and open book exercises throughout the manual

Individuals taking the update course will independently review and familiarize themselves with the changes found in the new Public Safety Telecommunicator 1, 8th Edition course, then complete a final quiz based on the new material. The attendee must score 80% on the Final Exam in order to be certified.

Please visit our Public Safety Communications (PST) 8 Courses FAQ Pagefor more information.

CDEs Earned: 2

Recertification Requirements:
APCO certified PSTs must provide proof every two years of 48 hours (24 hours per certification year) of Continuing Dispatch Education (CDE). Complete information on the recertification process is provided at the conclusion of the Public Safety Telecommunicator 1, 8th Ed. Update course. Recertification requires ongoing continuing education.

Duration:
The class will remain open for 3 weeks. Attendees will work at their own pace. Attendees should anticipate two (2) hours of commitment to complete this update. Certificates will be issued once class has completed.

Tuition: Payable in U.S. Funds
(No refunds, transfers, or substitutions are permitted)

Options Term Tuition
Non-Member Member
Online 3 weeks $159 $129

Public Safety Telecommunicator 1, 8th Ed. Update, Online #81561

This does not apply to Public Safety Telecommunicator 1, 7th Edition Canada.

The APCO Public Safety Telecommunicator, 8th Edition Update course is designed to bring those current in PST 7th Edition up to date with the new 8th Edition release. This update course includes the PST discipline-specific material, focusing on the updates and improvements in the new Edition. 

The new features of the PST 8th Edition include:

Content has been rewritten, revised, and updated throughout to align with the latest developments and technology.

Many topics are new or updated from PST 7th Edition:

  • Module One: Updated information to existing content
  • Module Two: New content on:
    • Types of communication
    • Effective communication
    • Communication Barriers
  • Module Three: New content on:
    • Call Control
    • Callers experiencing a mental health crisis
  • Module Four: New module on Resource Awareness including content on:
    • Legacy 9-1-1 Systems
    • Next Generation 9-1-1 (NG9-1-1)
    • Modern Policing Technologies in Public Safety Communications
    • The Evolution of Personal Protective Equipment (PPE) for Public Safety
  • Module Five and Six: Minor Updates
  • Module Seven: New section on Artificial Intelligence (AI) and its use for public safety communications.
  • Modules Eight and Nine were reordered, covering the basics of Radio Technology (now Module Eight) then Radio Communications Techniques (now Module Nine).
  • Module Ten has new information on Call Classifications before going into incident types. New Incident Types were added, such as Welfare Checks, Swatting Calls, Behavioral Disturbances, and Mental Health Crisis.
  • Module Eleven: Expansion on liability topics including social media, standard of care, and liability at different phases of calltaking and dispatch.
  • Module Twelve: Minor Updates
  • Module Thirteen: New Module on The Workplace and Workforce of Today’s ECC, including new topics such as:
    • Unique Work-Life Balance Challenges of the PST
    • An Emotionally Charged, High-Stress Environment
    • Professionalism and Civility in the ECC
    • Conflict Management and Professional Boundaries
    • Shift-Ready Every Shift
  • Module Fourteen: New Module on Work-Life Balance as a Telecommunicator, including new topics such as:
    • Dimensions of Wellness
    • Internal Boundaries
    • Burnout & Compassion Fatigue
    • PST Support Systems
  • Newly designed textbook in line with other APCO course manuals
  • New practical exercises and open book exercises throughout the manual

Individuals taking the update course will independently review and familiarize themselves with the changes found in the new Public Safety Telecommunicator 1, 8th Edition course, then complete a final quiz based on the new material. The attendee must score 80% on the Final Exam in order to be certified.

Please visit our Public Safety Communications (PST) 8 Courses FAQ Pagefor more information.

CDEs Earned: 2

Recertification Requirements:
APCO certified PSTs must provide proof every two years of 48 hours (24 hours per certification year) of Continuing Dispatch Education (CDE). Complete information on the recertification process is provided at the conclusion of the Public Safety Telecommunicator 1, 8th Ed. Update course. Recertification requires ongoing continuing education.

Duration:
The class will remain open for 3 weeks. Attendees will work at their own pace. Attendees should anticipate two (2) hours of commitment to complete this update. Certificates will be issued once class has completed.

Tuition: Payable in U.S. Funds
(No refunds, transfers, or substitutions are permitted)

Options Term Tuition
Non-Member Member
Online 3 weeks $159 $129

Public Safety Telecommunicator 1, 8th Ed., Online #81588

Whether you are beginning your journey as a telecommunicator or strengthening your foundational skills, APCO’s Public Safety Telecommunicator 1, 8th Edition course establishes the core knowledge, practical techniques, and critical thinking required to confidently manage emergency and non-emergency calls. You’ll develop communication, coordination, and decision-making skills essential to serve as the vital link between the public and emergency field response.

The 8th Edition reflects the evolving landscape of public safety communications, blending time-tested fundamentals with modern technological and workplace practices. You’ll explore everything from effective interpersonal communication and call processing to the integration of new and emerging technologies across agencies nationwide.

Attendees who successfully pass the final exam receive APCO Institute certification, demonstrating completion of a training course that meets and exceeds industry-accepted national basic training standards. Please visit our Standards webpage to review current standards.

Training modules include:

  • Introduction to Your new Career
  • Interpersonal Communications
  • Call Processing
  • Resource Awareness
  • Telephony, TTY, & Relay Services
  • Telematics & Collision Notification Systems
  • Computer-Aided Dispatch (CAD) & Related Technologies
  • Radio Technology
  • Radio Communications Techniques
  • Call Classification
  • NIMS & Incident Command System
  • Liability
  • The Workplace & Workforce of Today’s ECC
  • Work-Life Balance as a Telecommunicator

CDEs Earned: 40

Recertification Requirements:
APCO certified PSTs must provide proof every two years of 48 hours (24 hours per certification year) of Continuing Dispatch Education (CDE). Complete information on the recertification process is provided at the conclusion of the Public Safety Telecommunicator 1, 8th Ed. course. Recertification requires ongoing continuing education.

Tuition: Payable in U.S. Funds

Options Term Tuition
  Non-Member Member *
Co-Host 5 days $595 $545
Online 5 weeks $595 $545
Virtual 5 days $595 $545
Contract 5 days Contact us for pricing Contact us for pricing

* You must be a current Associate, Full or Commercial member to receive member discounts on all courses. Online members receive member discounts on online courses only.

** Virtual Classroom Requirements and Expectations

Late fee $25 (applied 10 days prior to course start date)
Tuition includes a comprehensive course manual and all certification fees.
Additional shipping fees may apply for international shipments.

Tuition for live courses does not include travel, lodging, meals or other costs. Online class tuition does not include web access fees or other local internet/web-related costs. 

Public Safety Telecommunicator 1, 8th Ed. Update, Online #81563

This does not apply to Public Safety Telecommunicator 1, 7th Edition Canada.

The APCO Public Safety Telecommunicator, 8th Edition Update course is designed to bring those current in PST 7th Edition up to date with the new 8th Edition release. This update course includes the PST discipline-specific material, focusing on the updates and improvements in the new Edition. 

The new features of the PST 8th Edition include:

Content has been rewritten, revised, and updated throughout to align with the latest developments and technology.

Many topics are new or updated from PST 7th Edition:

  • Module One: Updated information to existing content
  • Module Two: New content on:
    • Types of communication
    • Effective communication
    • Communication Barriers
  • Module Three: New content on:
    • Call Control
    • Callers experiencing a mental health crisis
  • Module Four: New module on Resource Awareness including content on:
    • Legacy 9-1-1 Systems
    • Next Generation 9-1-1 (NG9-1-1)
    • Modern Policing Technologies in Public Safety Communications
    • The Evolution of Personal Protective Equipment (PPE) for Public Safety
  • Module Five and Six: Minor Updates
  • Module Seven: New section on Artificial Intelligence (AI) and its use for public safety communications.
  • Modules Eight and Nine were reordered, covering the basics of Radio Technology (now Module Eight) then Radio Communications Techniques (now Module Nine).
  • Module Ten has new information on Call Classifications before going into incident types. New Incident Types were added, such as Welfare Checks, Swatting Calls, Behavioral Disturbances, and Mental Health Crisis.
  • Module Eleven: Expansion on liability topics including social media, standard of care, and liability at different phases of calltaking and dispatch.
  • Module Twelve: Minor Updates
  • Module Thirteen: New Module on The Workplace and Workforce of Today’s ECC, including new topics such as:
    • Unique Work-Life Balance Challenges of the PST
    • An Emotionally Charged, High-Stress Environment
    • Professionalism and Civility in the ECC
    • Conflict Management and Professional Boundaries
    • Shift-Ready Every Shift
  • Module Fourteen: New Module on Work-Life Balance as a Telecommunicator, including new topics such as:
    • Dimensions of Wellness
    • Internal Boundaries
    • Burnout & Compassion Fatigue
    • PST Support Systems
  • Newly designed textbook in line with other APCO course manuals
  • New practical exercises and open book exercises throughout the manual

Individuals taking the update course will independently review and familiarize themselves with the changes found in the new Public Safety Telecommunicator 1, 8th Edition course, then complete a final quiz based on the new material. The attendee must score 80% on the Final Exam in order to be certified.

Please visit our Public Safety Communications (PST) 8 Courses FAQ Pagefor more information.

CDEs Earned: 2

Recertification Requirements:
APCO certified PSTs must provide proof every two years of 48 hours (24 hours per certification year) of Continuing Dispatch Education (CDE). Complete information on the recertification process is provided at the conclusion of the Public Safety Telecommunicator 1, 8th Ed. Update course. Recertification requires ongoing continuing education.

Duration:
The class will remain open for 3 weeks. Attendees will work at their own pace. Attendees should anticipate two (2) hours of commitment to complete this update. Certificates will be issued once class has completed.

Tuition: Payable in U.S. Funds
(No refunds, transfers, or substitutions are permitted)

Options Term Tuition
Non-Member Member
Online 3 weeks $159 $129

Public Safety Telecommunicator 1, 8th Ed. Update, Online #81565

This does not apply to Public Safety Telecommunicator 1, 7th Edition Canada.

The APCO Public Safety Telecommunicator, 8th Edition Update course is designed to bring those current in PST 7th Edition up to date with the new 8th Edition release. This update course includes the PST discipline-specific material, focusing on the updates and improvements in the new Edition. 

The new features of the PST 8th Edition include:

Content has been rewritten, revised, and updated throughout to align with the latest developments and technology.

Many topics are new or updated from PST 7th Edition:

  • Module One: Updated information to existing content
  • Module Two: New content on:
    • Types of communication
    • Effective communication
    • Communication Barriers
  • Module Three: New content on:
    • Call Control
    • Callers experiencing a mental health crisis
  • Module Four: New module on Resource Awareness including content on:
    • Legacy 9-1-1 Systems
    • Next Generation 9-1-1 (NG9-1-1)
    • Modern Policing Technologies in Public Safety Communications
    • The Evolution of Personal Protective Equipment (PPE) for Public Safety
  • Module Five and Six: Minor Updates
  • Module Seven: New section on Artificial Intelligence (AI) and its use for public safety communications.
  • Modules Eight and Nine were reordered, covering the basics of Radio Technology (now Module Eight) then Radio Communications Techniques (now Module Nine).
  • Module Ten has new information on Call Classifications before going into incident types. New Incident Types were added, such as Welfare Checks, Swatting Calls, Behavioral Disturbances, and Mental Health Crisis.
  • Module Eleven: Expansion on liability topics including social media, standard of care, and liability at different phases of calltaking and dispatch.
  • Module Twelve: Minor Updates
  • Module Thirteen: New Module on The Workplace and Workforce of Today’s ECC, including new topics such as:
    • Unique Work-Life Balance Challenges of the PST
    • An Emotionally Charged, High-Stress Environment
    • Professionalism and Civility in the ECC
    • Conflict Management and Professional Boundaries
    • Shift-Ready Every Shift
  • Module Fourteen: New Module on Work-Life Balance as a Telecommunicator, including new topics such as:
    • Dimensions of Wellness
    • Internal Boundaries
    • Burnout & Compassion Fatigue
    • PST Support Systems
  • Newly designed textbook in line with other APCO course manuals
  • New practical exercises and open book exercises throughout the manual

Individuals taking the update course will independently review and familiarize themselves with the changes found in the new Public Safety Telecommunicator 1, 8th Edition course, then complete a final quiz based on the new material. The attendee must score 80% on the Final Exam in order to be certified.

Please visit our Public Safety Communications (PST) 8 Courses FAQ Pagefor more information.

CDEs Earned: 2

Recertification Requirements:
APCO certified PSTs must provide proof every two years of 48 hours (24 hours per certification year) of Continuing Dispatch Education (CDE). Complete information on the recertification process is provided at the conclusion of the Public Safety Telecommunicator 1, 8th Ed. Update course. Recertification requires ongoing continuing education.

Duration:
The class will remain open for 3 weeks. Attendees will work at their own pace. Attendees should anticipate two (2) hours of commitment to complete this update. Certificates will be issued once class has completed.

Tuition: Payable in U.S. Funds
(No refunds, transfers, or substitutions are permitted)

Options Term Tuition
Non-Member Member
Online 3 weeks $159 $129

Public Safety Telecommunicator 1, 8th Ed., Online #81589

Whether you are beginning your journey as a telecommunicator or strengthening your foundational skills, APCO’s Public Safety Telecommunicator 1, 8th Edition course establishes the core knowledge, practical techniques, and critical thinking required to confidently manage emergency and non-emergency calls. You’ll develop communication, coordination, and decision-making skills essential to serve as the vital link between the public and emergency field response.

The 8th Edition reflects the evolving landscape of public safety communications, blending time-tested fundamentals with modern technological and workplace practices. You’ll explore everything from effective interpersonal communication and call processing to the integration of new and emerging technologies across agencies nationwide.

Attendees who successfully pass the final exam receive APCO Institute certification, demonstrating completion of a training course that meets and exceeds industry-accepted national basic training standards. Please visit our Standards webpage to review current standards.

Training modules include:

  • Introduction to Your new Career
  • Interpersonal Communications
  • Call Processing
  • Resource Awareness
  • Telephony, TTY, & Relay Services
  • Telematics & Collision Notification Systems
  • Computer-Aided Dispatch (CAD) & Related Technologies
  • Radio Technology
  • Radio Communications Techniques
  • Call Classification
  • NIMS & Incident Command System
  • Liability
  • The Workplace & Workforce of Today’s ECC
  • Work-Life Balance as a Telecommunicator

CDEs Earned: 40

Recertification Requirements:
APCO certified PSTs must provide proof every two years of 48 hours (24 hours per certification year) of Continuing Dispatch Education (CDE). Complete information on the recertification process is provided at the conclusion of the Public Safety Telecommunicator 1, 8th Ed. course. Recertification requires ongoing continuing education.

Tuition: Payable in U.S. Funds

Options Term Tuition
  Non-Member Member *
Co-Host 5 days $595 $545
Online 5 weeks $595 $545
Virtual 5 days $595 $545
Contract 5 days Contact us for pricing Contact us for pricing

* You must be a current Associate, Full or Commercial member to receive member discounts on all courses. Online members receive member discounts on online courses only.

** Virtual Classroom Requirements and Expectations

Late fee $25 (applied 10 days prior to course start date)
Tuition includes a comprehensive course manual and all certification fees.
Additional shipping fees may apply for international shipments.

Tuition for live courses does not include travel, lodging, meals or other costs. Online class tuition does not include web access fees or other local internet/web-related costs. 

Public Safety Telecommunicator 1, 8th Ed., Online #81590

Whether you are beginning your journey as a telecommunicator or strengthening your foundational skills, APCO’s Public Safety Telecommunicator 1, 8th Edition course establishes the core knowledge, practical techniques, and critical thinking required to confidently manage emergency and non-emergency calls. You’ll develop communication, coordination, and decision-making skills essential to serve as the vital link between the public and emergency field response.

The 8th Edition reflects the evolving landscape of public safety communications, blending time-tested fundamentals with modern technological and workplace practices. You’ll explore everything from effective interpersonal communication and call processing to the integration of new and emerging technologies across agencies nationwide.

Attendees who successfully pass the final exam receive APCO Institute certification, demonstrating completion of a training course that meets and exceeds industry-accepted national basic training standards. Please visit our Standards webpage to review current standards.

Training modules include:

  • Introduction to Your new Career
  • Interpersonal Communications
  • Call Processing
  • Resource Awareness
  • Telephony, TTY, & Relay Services
  • Telematics & Collision Notification Systems
  • Computer-Aided Dispatch (CAD) & Related Technologies
  • Radio Technology
  • Radio Communications Techniques
  • Call Classification
  • NIMS & Incident Command System
  • Liability
  • The Workplace & Workforce of Today’s ECC
  • Work-Life Balance as a Telecommunicator

CDEs Earned: 40

Recertification Requirements:
APCO certified PSTs must provide proof every two years of 48 hours (24 hours per certification year) of Continuing Dispatch Education (CDE). Complete information on the recertification process is provided at the conclusion of the Public Safety Telecommunicator 1, 8th Ed. course. Recertification requires ongoing continuing education.

Tuition: Payable in U.S. Funds

Options Term Tuition
  Non-Member Member *
Co-Host 5 days $595 $545
Online 5 weeks $595 $545
Virtual 5 days $595 $545
Contract 5 days Contact us for pricing Contact us for pricing

* You must be a current Associate, Full or Commercial member to receive member discounts on all courses. Online members receive member discounts on online courses only.

** Virtual Classroom Requirements and Expectations

Late fee $25 (applied 10 days prior to course start date)
Tuition includes a comprehensive course manual and all certification fees.
Additional shipping fees may apply for international shipments.

Tuition for live courses does not include travel, lodging, meals or other costs. Online class tuition does not include web access fees or other local internet/web-related costs. 

Public Safety Telecommunicator 1, 8th Ed. Update, Online #81567

This does not apply to Public Safety Telecommunicator 1, 7th Edition Canada.

The APCO Public Safety Telecommunicator, 8th Edition Update course is designed to bring those current in PST 7th Edition up to date with the new 8th Edition release. This update course includes the PST discipline-specific material, focusing on the updates and improvements in the new Edition. 

The new features of the PST 8th Edition include:

Content has been rewritten, revised, and updated throughout to align with the latest developments and technology.

Many topics are new or updated from PST 7th Edition:

  • Module One: Updated information to existing content
  • Module Two: New content on:
    • Types of communication
    • Effective communication
    • Communication Barriers
  • Module Three: New content on:
    • Call Control
    • Callers experiencing a mental health crisis
  • Module Four: New module on Resource Awareness including content on:
    • Legacy 9-1-1 Systems
    • Next Generation 9-1-1 (NG9-1-1)
    • Modern Policing Technologies in Public Safety Communications
    • The Evolution of Personal Protective Equipment (PPE) for Public Safety
  • Module Five and Six: Minor Updates
  • Module Seven: New section on Artificial Intelligence (AI) and its use for public safety communications.
  • Modules Eight and Nine were reordered, covering the basics of Radio Technology (now Module Eight) then Radio Communications Techniques (now Module Nine).
  • Module Ten has new information on Call Classifications before going into incident types. New Incident Types were added, such as Welfare Checks, Swatting Calls, Behavioral Disturbances, and Mental Health Crisis.
  • Module Eleven: Expansion on liability topics including social media, standard of care, and liability at different phases of calltaking and dispatch.
  • Module Twelve: Minor Updates
  • Module Thirteen: New Module on The Workplace and Workforce of Today’s ECC, including new topics such as:
    • Unique Work-Life Balance Challenges of the PST
    • An Emotionally Charged, High-Stress Environment
    • Professionalism and Civility in the ECC
    • Conflict Management and Professional Boundaries
    • Shift-Ready Every Shift
  • Module Fourteen: New Module on Work-Life Balance as a Telecommunicator, including new topics such as:
    • Dimensions of Wellness
    • Internal Boundaries
    • Burnout & Compassion Fatigue
    • PST Support Systems
  • Newly designed textbook in line with other APCO course manuals
  • New practical exercises and open book exercises throughout the manual

Individuals taking the update course will independently review and familiarize themselves with the changes found in the new Public Safety Telecommunicator 1, 8th Edition course, then complete a final quiz based on the new material. The attendee must score 80% on the Final Exam in order to be certified.

Please visit our Public Safety Communications (PST) 8 Courses FAQ Pagefor more information.

CDEs Earned: 2

Recertification Requirements:
APCO certified PSTs must provide proof every two years of 48 hours (24 hours per certification year) of Continuing Dispatch Education (CDE). Complete information on the recertification process is provided at the conclusion of the Public Safety Telecommunicator 1, 8th Ed. Update course. Recertification requires ongoing continuing education.

Duration:
The class will remain open for 3 weeks. Attendees will work at their own pace. Attendees should anticipate two (2) hours of commitment to complete this update. Certificates will be issued once class has completed.

Tuition: Payable in U.S. Funds
(No refunds, transfers, or substitutions are permitted)

Options Term Tuition
Non-Member Member
Online 3 weeks $159 $129

Public Safety Telecommunicator 1, 8th Ed., Online #81591

Whether you are beginning your journey as a telecommunicator or strengthening your foundational skills, APCO’s Public Safety Telecommunicator 1, 8th Edition course establishes the core knowledge, practical techniques, and critical thinking required to confidently manage emergency and non-emergency calls. You’ll develop communication, coordination, and decision-making skills essential to serve as the vital link between the public and emergency field response.

The 8th Edition reflects the evolving landscape of public safety communications, blending time-tested fundamentals with modern technological and workplace practices. You’ll explore everything from effective interpersonal communication and call processing to the integration of new and emerging technologies across agencies nationwide.

Attendees who successfully pass the final exam receive APCO Institute certification, demonstrating completion of a training course that meets and exceeds industry-accepted national basic training standards. Please visit our Standards webpage to review current standards.

Training modules include:

  • Introduction to Your new Career
  • Interpersonal Communications
  • Call Processing
  • Resource Awareness
  • Telephony, TTY, & Relay Services
  • Telematics & Collision Notification Systems
  • Computer-Aided Dispatch (CAD) & Related Technologies
  • Radio Technology
  • Radio Communications Techniques
  • Call Classification
  • NIMS & Incident Command System
  • Liability
  • The Workplace & Workforce of Today’s ECC
  • Work-Life Balance as a Telecommunicator

CDEs Earned: 40

Recertification Requirements:
APCO certified PSTs must provide proof every two years of 48 hours (24 hours per certification year) of Continuing Dispatch Education (CDE). Complete information on the recertification process is provided at the conclusion of the Public Safety Telecommunicator 1, 8th Ed. course. Recertification requires ongoing continuing education.

Tuition: Payable in U.S. Funds

Options Term Tuition
  Non-Member Member *
Co-Host 5 days $595 $545
Online 5 weeks $595 $545
Virtual 5 days $595 $545
Contract 5 days Contact us for pricing Contact us for pricing

* You must be a current Associate, Full or Commercial member to receive member discounts on all courses. Online members receive member discounts on online courses only.

** Virtual Classroom Requirements and Expectations

Late fee $25 (applied 10 days prior to course start date)
Tuition includes a comprehensive course manual and all certification fees.
Additional shipping fees may apply for international shipments.

Tuition for live courses does not include travel, lodging, meals or other costs. Online class tuition does not include web access fees or other local internet/web-related costs.