Ideal for training the new-hire or as a refresher for existing staff, APCO’s Public Safety Telecommunicator Canada course covers the basics skills, knowledge and abilities every successful public safety telecommunicator needs to meet the demands of this critical work. The Canadian version is the product of contributions from public safety communications professionals from across Canada. The content addresses Canadian emergency services communications terminology and introduces provincial and federal legislative requirements impacting public safety communications across Canada.
Attendees successfully passing the final exam receive APCO Institute certification demonstrating completion of a training course that meets and exceeds industry accepted national basic training standards. Please visit our Standards webpage to review current standards.
Building on foundational topics such as communication skills, call taking and radio techniques, the PST course blends in the most up-to-date information on technology and work-related issues in public safety communications centers. “Hot” topics include NextGen 9-1-1, emerging technologies, continuing ed., and liability.
Training modules include:
- Introduction to Your new Career
- Interpersonal Communications
- Telephone Communications Techniques: Call Processing
- Telephony, Traditional Technology
- Next Generation 9-1-1
- Telephony: TTY
- Telematics and Collision Notification Systems
- Computer-Aided Dispatch (CAD) and Related technologies
- Radio Communications Techniques
- Radio Technology
- Call Classifications
- NIMS Incident Command System
- Liability Issues
- Preparing for your New Career (stress management)
CDEs Earned: 40
Recertification Requirements:
APCO certified PSTs must provide proof every two years of 24 hours (12 hours per certification year) of Continuing Dispatch Education (CDE). Complete information on the recertification process is provided at the conclusion of the Public Safety Telecommunicator 1, 7th Ed. Canada course. Recertification requires ongoing continuing education.
Tuition: Payable in U.S. Funds
| Options | Term | Tuition | |
|---|---|---|---|
| Non-Member | Member * | ||
| Online | 4 weeks | $460 | $410 |
| Virtual | 5 days | $480 | $430 |
| Contract | 5 days | Contact us for pricing | Contact us for pricing |
* You must be a current Associate, Full or Commercial member to receive member discounts on all courses. Online members receive member discounts on online courses only.
** Virtual Classroom Requirements and Expectations
Late fee $25 (applied 10 days prior to course start date)
Tuition includes a comprehensive course manual and all certification fees.
Additional shipping fees may apply for international shipments.
Tuition for live courses does not include travel, lodging, meals or other costs. Online class tuition does not include web access fees or other local internet/web-related costs.
