APCO Announces Final Approval of American National Standard for Incident Handling Process

Alexandria, VA – The Association of Public-Safety Communications Officials (APCO) International received final approval from the American National Standards Institute (ANSI) on February 27, 2024, for the revision of APCO American National Standard (ANS) Public Safety Communications Incident Handling Process.

The revision of this standard identifies the steps and decision-making points that should be considered while processing public safety requests for service. This revision also addresses call handling metrics based on empirical data to further refine and improve the overall process.

“This significant revision underscores our commitment to advancing the effectiveness and efficiency of public safety communications,” said Becky Neugent, President of APCO International. “The update reflects the collective efforts of industry experts and stakeholders, ensuring our practices remain at the forefront of innovation and meet the evolving needs of emergency communications centers.”

For more information regarding the APCO standards program and activities, please visit apcointl.org/standards.