Please join us in congratulating Telecommunicators Katie Minor and Karimah Young for their exceptional performance as we award them the Teammates-in-Action awards.
Telecommunicator Katie Minor
On October 26, 2023, the Metro Nashville Department of Emergency Communications received a 9-1-1 call from a male who was driving his pregnant wife to the hospital. She was in labor, and the baby was not willing to wait until they were at the hospital. The male caller pulled over on the Interstate to assist his wife.
Telecommunicator Katie Minor provided excellent customer service on this incident. She was calm, compassionate, and reassuring with this family during a very hectic situation.
Thank you, Katie, for your commitment to providing exceptional customer service.
Telecommunicator Karimah Young
On October 26, 2023, the Metro Nashville Department of Emergency Communications received a 911 call of an unknown-age male who overdosed and required CPR.
Telecommunicator Karimah Young answered the call. Young provided outstanding customer service reassuring the caller and others in the background that help was on the way. She assisted the callers in continuing CPR until help arrived and took over. She was compassionate and professional throughout the incident.
Please join us in congratulating Telecommunicator Karimah Young for her exceptional performance and awarding her the “Teammates in Action Award.”
Thank you, Karimah, for your commitment to providing exceptional customer service and spreading positivity all around you.
