Teammates in Action: Misty Reid, Metro Nashville Department of Emergency Communications

On October 22, 2023, Telecommunicator Misty Reid with the Metro Nashville Department of Emergency Communications received a 9-1-1 call for a 79-year-old female who had fallen due to being short of breath. During the call, the patient became unconscious and stopped breathing. CPR was required.

Telecommunicator Reid provided outstanding customer service during this incident. Her level of professionalism, compassion and empathy was absolutely outstanding. Misty consistently provides high-quality customer service on her calls. She also tries to spread positivity on the operations floor and shares her smile with everyone.

Please join us in congratulating Telecommunicator Misty Reid for her exceptional performance and awarding her the “Teammates in Action Award.”  Thank you, Misty, for your commitment to providing exceptional customer service and spreading positivity to all around you.