On September 28, the FCC’s Public Safety and Homeland Security Bureau released new guidance aimed at smoothing the transition to Next Generation 9-1-1 (NG9-1-1) for multi-line telephone systems (MLTS), originating service providers (OSPs), NG9-1-1 service providers and 9-1-1 authorities. The Public Notice accompanied a separate order granting Verizon a limited waiver of certain NG9-1-1 Phase 1 implementation requirements and highlights lessons learned that may apply nationwide.
Crucially, the guidance announces that all wireline OSPs are now on notice of the need to assess whether they will face issues similar to those faced by Verizon in Massachusetts. They should identify MLTS customers that rely on third-party Private Switch/Automatic Location Identification (PS/ALI) services and work proactively to obtain the location information needed to support call routing. The guidance also reminds MLTS operators of their obligations under Kari’s Law and RAY BAUM’S Act to ensure that accurate location information accompanies 9-1-1 calls and encouraged migration from legacy TDM-based systems to IP-based technologies.
The guidance emphasizes that successful NG9-1-1 deployment depends on continued collaboration among service providers, NG9-1-1 vendors, 9-1-1 authorities and other public safety stakeholders. It specifically encourages 9-1-1 authorities and OSPs to negotiate mutual agreements to extend Phase 1 and Phase 2 deadlines on reasonable terms when circumstances warrant.
