Sunday, July 27, 2025 | 2:30 – 3:30 p.m.
Megan Bixler, APCO International
This session explored the transformative yet complex role of artificial intelligence (AI) in emergency communications. Attendees examined how AI can both strengthen and challenge cybersecurity efforts within emergency communications centers (ECCs). There is a dual nature of AI in cybersecurity; the ability to enhance operational efficiency and threat detection, while also introducing new vulnerabilities such as adversarial attacks, data privacy concerns, and over-reliance on automation.
Real-world incidents, including the ransomware attack on Abilene, Texas, were used to illustrate the urgent need for robust cybersecurity strategies. The session highlighted how AI can support ECCs through real-time threat detection, predictive analytics and automated incident response. However, it also cautioned against the risks of AI “hallucinations,” opaque decision-making, and susceptibility to exploitation if not properly managed.
A key focus was the importance of maintaining a “human in/on the loop” approach that ensures that while AI can operate autonomously, human oversight remains essential for ethical reasoning and critical decision-making. The session also introduced the evolving stages of AI development, from generative tools to the potential of Artificial General Intelligence (AGI), and what that means for the future of public safety technology.
To support preparedness, the session emphasized the need for comprehensive cybersecurity education and the implementation of a Cyber Incident Response Plan. Attendees were encouraged to integrate AI responsibly, conduct regular risk assessments, and ensure all personnel receive updated cybersecurity training annually. The session concluded with a clear message: when paired with education and strategic oversight, AI can be a powerful ally in building a resilient and secure emergency communications infrastructure.
