Telecommunicator Fleisha Barks Lovett received a 9-1-1 call from a mother whose residence had unexpectedly lost water service. With an infant who needed to be fed, the mother was unable to prepare a bottle and had no immediate support available. With no estimated timeframe for when water service would be restored, she reached out to 9-1-1 for assistance.
Recognizing the immediate need, Fleisha went above and beyond by locating bottled water at the dispatch center and coordinating with a deputy to deliver it directly to the family. Through her compassion, quick thinking and teamwork, Fleisha helped ensure the infant could be fed while the family was without water.
