Tuesday, July 29, 2025 | 3:00 – 4:00 PM
Jeremy A. Hill, CPE, Public Safety Advisor, NTIA; Karl Fasold, Executive Director, Orleans Parish Communication District; Lee Ann Magoski; Jeremy Zollo, Chief Market Engagement Officer, First Responder Network Authority; Tenea Reddick, Director 9-1-1 Communications, Baltimore City Fire Department
On Tuesday afternoon at the APCO conference, Jeremy Hill of the NTIA led a compelling panel discussion on the integration of artificial intelligence (AI) in 9-1-1 centers. He kicked off the session by sharing insights from a yearlong NTIA project, which conducted a comprehensive cross-country analysis to document the transformative impact AI is already having on public safety communications. As part of the project’s final phase, NTIA hosted a symposium in Arlington, VA, bringing together representatives from APCO, NENA, NASNA, and federal agencies like the FCC. The event featured powerful testimonials from four agencies actively utilizing cutting-edge AI technologies to support telecommunicators in their life-saving work.
Following the project overview, Jeremy transitioned into a dynamic panel discussion with key participants from the NTIA project, including ECC directors Karl Fasold, Lee Ann Magoski, and Tenea Reddick. These experts shared real-world examples of how AI is driving positive change in their respective emergency communications eenters in Orleans Parish, LA, Monterey, CA, and Baltimore, MD. Their insights highlighted the tangible benefits AI provides in enhancing operational efficiency, accuracy, and response times, demonstrating that AI adoption in public safety is not a distant future but a current reality.
The session concluded with an interactive Q&A session, giving the audience approximately 20 minutes to pose questions to the panelists. Topics ranged from data privacy concerns and training challenges to cost implications and strategies for gaining telecommunicator buy-in. It was evident throughout the discussion that AI use in ECCs is no longer a topic for tomorrow but an essential component of today’s public safety communications landscape. The session left attendees with a clear understanding that embracing AI is crucial for advancing emergency response capabilities now and into the future.
