The FCC’s Public Safety and Homeland Security Bureau is seeking input from public safety agencies, government entities, and the public on the impacts of a service outage in Wisconsin and Michigan experienced by Cellcom in May 2025. The multi-day outage, reportedly caused by a cyber incident, disrupted voice, text, and data services—including 9-1-1 access—for Cellcom customers. The Bureau is particularly interested in how the outage affected public safety operations, emergency response, and the ability of emergency communications centers to receive and respond to emergency calls and texts.
More detailed information can be found in the Bureau’s Public Notice: DA-25-607A1.pdf.
Feedback is due to the Bureau by August 25, 2025.
How to Submit Comments:
1. Online: Visit https://www.fcc.gov/ecfs
· Click “Submit a Filing”
· Enter the docket number: PS Docket No. 25-218
· Fill in the required contact information
· Upload your comments and submit
2. Email: You may also share your experience by emailing [email protected]
If you have questions or need help preparing or submitting comments, contact APCO’s Government Relations Office at [email protected].
