Webinars and Recordings

APCO webinars are presented originally as live events and then made available as recordings. Most webinars are one-hour and many offer CEUs. Unless otherwise indicated, APCO webinars are free to APCO members. Registration is required in order to provide your personalized access link.


Upcoming Live Webinars - Free for APCO members

The following live webinars are worth 1 CDE each.

  • The Impact of NG9-1-1 and FirstNet on PSAP Operations – March 1, 2018 Open or Close

    The Impact of NG9-1-1 and FirstNet on PSAP Operations

    March 1, 2018
    1:00-2:00 p.m. ET

     

    Together, the migration to Next Generation 9-1-1 and FirstNet Public Safety LTE broadband networks are ushering in a new era in data-rich multimedia communications for public safety, and with it, unprecedented changes and opportunities for improvement. The convergence of NG9-1-1 and FirstNet networks in the PSAP will dramatically enhance public safety communications. But it will also introduce new complexities, which will transform PSAPs into public safety intelligence centers, and elevate the role of 9-1-1 telecommunicators, who will need to coalesce and manage a lot more information.

     

    In this webinar, we will examine the key impacts for your PSAP and what you need to do to get ready. Read more.

    Cost: Free for members; $59 for non-members

    Sponsored by
  • Writing Effective Policy for the Comm Center: The ABCs and 123s – March 15, 2018 Open or Close

    Writing Effective Policy for the Comm Center: The ABCs and 123s

    March 15, 2018
    1:00-2:00 p.m. ET


    This webinar will explore the following topics:

    • The basics of policy and procedure
    • The benefits of having articulated policies
    • Distinctions between policy and procedure
    • Ways to organize policy documents
    • How and why a revision process is used
    • Steps to follow in creating policies and a policy manual
    • The importance of a legal review of proposed policies

    Cost: Free for members; $59 for non-members




  • Career Planning: It’s Not Just a Job – May 17, 2018 Open or Close

    Career Planning: It’s Not Just a Job

    May 17, 2018
    1:00-2:00 p.m. ET

    This webinar will explore the following topics:

    • The dynamics leading to career choice
    • The different types of moves and advancements that can occur in career development
    • Possible career alternatives each person can choose
    • Resources available for job search and career development
    • How to develop a personal career plan
    • The role and functions of the Comm Center Supervisor
    • Steps in the “Recipe for Success”

    Cost: Free for members; $59 for non-members




  • Mentoring in the Comm Center: From Fledgling to High Flyer – July 19, 2018 Open or Close

    Mentoring in the Comm Center: From Fledgling to High Flyer

    July 19, 2018
    1:00-2:00 p.m. ET


    This webinar will explore the following topics:
    • What is mentoring
    • The benefits of a mentoring program
    • The seven common mistakes of a mentoring program and how to avoid them
    • Mentoring misconceptions
    • Tips for creating a mentoring program

    Cost: Free for members; $59 for non-members




  • Setting Goals: A Goal Without a Plan Is Just a Wish! – September 20, 2018 Open or Close

    Setting Goals: A Goal Without a Plan Is Just a Wish!

    September 20, 2018
    1:00-2:00 p.m. ET


    This webinar will explore the following topics:

    • The fundamentals of goal setting
    • The benefits of setting goals
    • The process of setting goals
    • How goals vary by nature
    • How to align and cascade goals
    • What SMART goals are
    • The goal implementation process
    • The assessment of goal attainment

    Cost: Free for members; $59 for non-members




  • Time Management: Plan Ahead or Fall Behind! – November 15, 2018 Open or Close

    Time Management: Plan Ahead or Fall Behind!

    November 15, 2018
    1:00-2:00 p.m. ET


    This webinar will explore the following topics:

    • The fundamentals of time management
    • The importance of tracking your use of time
    • The importance of prioritizing your tasks
    • The importance of delegating tasks to others
    • The pitfalls of multitasking
    • Steps to take to avoid procrastination
    • The use of goals in time management

    This webinar is worth one CDE.

    Cost: Free for members; $59 for non-members


     


Recorded Webinars

Active Listening: Can You Hear Me Now
Presenters: APCO International staff
Cost: Free for members; $59 for non-members

Understanding Crisis Text Line and Protocols for PSAP Referrals
Presenters: Michael Spath and Garrett Shotwell
Cost: Free for APCO members; $59 for non-members

360° Situational Awareness: Using Imagery to Support Operations Inside & Out
Presenters: Christopher Tarantino, MEP CMCP and Heidi McIntosh
Sponsored by EagleView 
Cost: Free for Members; $59 for Non-Members

Measuring the PSAP Performance Metrics That Matter
Presenters: Patrick Botz, Jody Meiman and Barry Furey
Sponsored by NICE
Cost: Free for Members; $59 for Non-Members

PSAP Interoperability: Lessons Learned and Best Practices From Industry Experts
Presenters: Tim Hannah, Rob Oesch, Alex Richardson, John Whitehead
Sponsored by Hexagon Safety and Infrastructure
Cost: Free for Members; $59 for Non-Members

Active Shooter Series – Part 2: Pulse Nightclub Shooting: The View From the PSAP
Presenters: Paul Riordan, Matt King and Bryan Rintoul
Sponsored by Tyler Technologies
Cost: Free for Members; $25 for Non-Members

Public Safety Quality Assurance Best Practices, Tips and Tools
Presenters: Patrick Botz, Sherrill Ornberg and Nathan Lee
Sponsored by NICE
Cost: Free for Members; $25 for Non-Members

Social Media and Public Safety Communications: The Positive and the Negative
Presenter: Debbie Gailbreath, APCO Institute Adjunct Instructor
Cost: $59 for Members, $79 for Non-Members

TDM Transition to Ethernet for Public Safety With Cybersecurity in Mind
Presenters: Art Clomera, Dan Havens, Mike Hoover and Ronnie Bustamante
Sponsored by IPKeys
Cost: Free for Members; $25 for Non-Members

Aging in the Communications Center
Presenter: Maureen Will, RPL, Director of Communications for the Newtown Emergency Communications Center, Newtown, CT
Sponsored by Avtec
Cost: Free for Members; $25 for Non-Members

Evaluating NG9-1-1 Voice and Radio Solutions
Presenter: Patti Kelly, Director, Whitcom 9-1-1 Communications Center
Sponsored by Higher Ground and Avtec
Cost: Free for Members; $25 for Non-Members

Active Shooter Webinar Series – Part 1: What We Have Learned: Key Elements of an Active Shooter Incident
Presenter: Matt Shenk
Cost: $59 for Members, $79 for Non-Members

Reclassifying Public Safety Telecommunicators as "Protective" Occupations
Presenters: Jeff Cohen and Mark Reddish
Cost: Free

Bullying in the Workplace
Presenter: Dorothy Cave, APCO EMD Program Manager
Cost: $59 for Members, $79 for Non-Members

The Telecommunicator's Role as a SWAT Tactical Dispatcher
Presenter: Christine Burke Massengale, Training & Quality Assurance Specialist
Cost: $59 for Members, $79 for Non-Members

Dispatch Danger Zones
Presenter: Angela Bowen, RPL, Georgia Public Safety Training
Cost: Free

The Incredible Journey of Your License Application
AFC - APCO's Spectrum Management 
Cost: Free

Unwrapping SpectrumWatch: Hints & Tips for Submitting Your Form 601
AFC - APCO's Spectrum Management 
Cost: Free

Understanding Your FCC Radio Station License
AFC - APCO's Spectrum Management 
Cost: Free


Professional Development Series from APCO's Annual Conference

Staffing, Retention and Training: APCO Programs to Help You Succeed
Presenters: Steve Leese, Rick Thomas
Cost: $59 for Members, $79 for Non-Members

How to Improve What You Say and How You Say It

Presenter:Jeryl Lynn Brown Anderson, RPL, ENP
Cost: $59 for Members, $79 for Non-Members

Developing a Social Media Policy Workshop
Presenter: Tina Chaffin
Cost: $59 for Members, $79 for Non-Members

Documentation 101 - If It Wasn't Written, It Wasn't Done 
Presenter: Crystal McDuffie, RPL, ENP
Cost: $59 for Members, $79 for Non-Members 

Communications Center Karma: Making a Difference in Your Center
Presenter: Jeryl Anderson, RPL, ENP
Cost: $59 for Members, $79 for Non-Members 

Are You a Shepherd or a Wolf? The Way of the Shepherd
Monica Corbin-Simon, RPL
Cost: $59 for Members, $79 for Non-Members