APCO International

Training

Comprehensive Quality

A successful Comprehensive Quality Program requires a systematic approach. This course will provide the necessary insight so that the proper tools and methodologies can be employed to make the Quality Program a vital and useful part of your agency.

TOPICS INCLUDE:

  • Quality
  • Quality Planning and Methodologies
  • Standards and Liability in Quality Programs
  • Building a Performance Evaluation Program 
  • Crisis Negotiation Tools for the Telecommunicator
  • Feedback and Coaching Skills
  • Surveys and Analysis

CDEs Earned: 16

PREREQUISITES

Students should be experienced in Communications Center operations, have a working knowledge of communications policies and procedures, and be involved in the Quality Assurance/Quality Improvement within their agency.

RECERTIFICATION REQUIREMENTS

None

 
Options Term Tuition
   

Non-Member

Full and Commercial Members

Co-Host 2 days $329 $309
Online 5 weeks $379 $359
Contract 2 days Contact us for pricing Contact us for pricing

* As of May 25, 2017. Class tuition may change so be sure to check the amount in your shopping cart.

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