CDE Articles & Tests

The APCO Institute offers online access to our continuing dispatch education (CDE) articles, two of which appear in each issue of APCO's bi-monthly magazine Public Safety Communications. Unless indicated otherwise, each article and exam is worth one CEU. 

Please note:  Dated materials or information are current, applicable and relevant only as of the date of their issue and should not be relied upon as being current after that date. Nor is any of this information intended to serve as agency guidelines. As always, APCO advises you to follow your agency’s policies and procedures.

The following titles are currently available:

2018

CDE #47923 Analog vs Digital Part 2

CDE #47922 Ambushed

CDE #47921 Bullying and Negativity in the Comm Center

CDE #48920 Analog vs. Digital Transmission

2017

CDE #44549 Common Fire Apparatus and Telecommunicators

CDE #44548 Fitness in the Call Center

CDE #44547 Preventing Burnout

CDE #44546 Role of EMDs in Active Shooter Incidents

CDE #44545 Standards

CDE #44544 Drug Labs

CDE #44543 Managing Peers in the PSAP

CDE #44542 High Performance CPR

CDE #44541 Radio Rules

CDE #44540 Officer Safety

CDE #44539 Training for Tactical Dispatch

CDE #44538 Guidecards: Why Use Them?

 

2016

CDE #41538 LTE

CDE #41537 Locating the Caller

CDE #41536 Quality Management

CDE #41535 Suicidal Callers

CDE #41534 Radio Interference

CDE #41533 Large Scale Disaster Response

CDE #41531 The Fundamentals of Call Taking

CDE #41532 The Future of 9-1-1 Systems

CDE #41530 The 4.9GHz Band

CDE #41259 Stuck in a Rut

CDE #41527 Know Your Liability

CDE #41528 Cyber Hygiene

 

2015

CDE #38939 Tactical Dispatch

CDE #38940 Childbirth & the EMD

CDE #38941 Communications Center Staffing and Retention

CDE #38942 Accomplish Your Career Goals

CDE #38943 The Sandy Hook Elementary Tragedy

CDE #38944 Firefighter Radios

CDE #38945 Regional Planning Committees

CDE #38946 Criteria-Based Dispatch

CDE #38947 Calls for Fire Service

CDE #38948 Mobile Dispatch

CDE #38949 Radio Jamming

CDE #38950 Human Trafficking

 

2014

CDE #36483 After the Call

CDE #36484 Seizures: Myths & Truths

CDE #36485 Cybersecurity and the PSAP

CDE #36486 From Analog to Digital

CDE #36487 The Worst Headache Ever

CDE #36488 Telecommunicators & Mental Health

CDE #35489 Rethinking Overdose Response

CDE #36490 Embracing the Next Generation>

CDE #36491 Mapping a Career in Public Safety Communications

CDE #36492 The Role of APCO Local Advisors

CDE #36493 Domestic Violence in America

CDE #36494 Understanding Your Radio Station License

 

2013

CDE #34046 Zombie Apocalypse?

CDE #34047 How Technology Affects Calltaking

CDE #34048 The Sustainable PSAP

CDE #34049 The Empowered Telecommunicator

CDE #34060 The Emergency Medical Dispatch Toolbox

CDE #34051 Life After Narrowbanding

CDE #34052 Posttraumatic Stress Disorder & Upsetting Calls

CDE #34053 Going Paperless

CDE #34054 Respiratory Distress

CDE #34055 Law Enforcement Communications

CDE #34074 Continuing Education for Recertification

CDE #34075 Visualizing Radio Coverage

 

2012

CDE #31806 Improve Your 9-1-1 Service

CDE #31807 Chemical Suicides

CDE #31808 Runaways

CDE #31809 Interference Issues 

CDE #31810 Fielding Calls from Children

CDE #31811 Understanding Y

CDE #31812 Back to the Basics

CDE #31813 License to Operate

CDE #31814 Allergic Reactions

CDE #31815 Integrity

CDE #31816 Blunt Trauma

CDE #31817 800 MHz Rebanding Update

 


Certificates of Completion and Using CDE Articles for Recertification 

To receive a complimentary certificate of completion, you may take the CDE quiz online. Go to http://apco.remote-learner.net/login/index.php to create your username and password. Enter “article” in the search box, and click on “Public Safety Communications Magazine Article Quizzes,” then click on ”enroll me” and choose the name of the CDE to begin the quiz. Upon successful completion of the quiz a certificate of achievement will be available for download/printing.

Using the CDE Articles for credit toward APCO recertification(s)

Each CDE article is equal to one credit hour of continuing education

  1. Study the CDE article in this issue.
  2. Answer the test questions online or on the quiz page from the magazine article. (Photocopies are not required.)
  3. List the CDE article information on the Continuing Education Reporting form included with your recertification documents, when you submit for renewal.

If you would like to use the CDE articles for anything other than APCO recertifications and need a printed copy of the certificate:

  1. Answer the test questions. Photocopies are acceptable, but please don’t enlarge them.
  2. Fill out the ordering information below and mail to:

    APCO Institute
    351 N. Williamson Blvd.
    Daytona Beach, FL 32114

  3. Payment of $15

Questions? Call us at 1-888-APCO-9-1-1. (1-888-272-6911)