CDE Courses

A successful Comprehensive Quality Program requires a systematic approach. This course will provide the necessary insight so that the proper tools and methodologies can be employed to make the Quality Program a vital and useful part of your agency.

TOPICS INCLUDE:

• Quality
• Quality Planning and Methodologies
• Standards and Liability in Quality Programs
• Building a Performance Evaluation Program
• Crisis Negotiation Tools for the Telecommunicator
• Feedback and Coaching Skills
• Surveys and Analysis

CDEs Earned: 16

PREREQUISITES

Students should be experienced in Communications Center operations, have a working knowledge of communications policies and procedures, and be involved in the Quality Assurance/Quality Improvement within their agency.

RECERTIFICATION REQUIREMENTS

None