CDE Courses

Comprehensive Quality

A successful Comprehensive Quality Program requires a systematic approach. This course will provide the necessary insight so that the proper tools and methodologies can be employed to make the Quality Program a vital and useful part of your agency.

TOPICS INCLUDE:

  • Quality
  • Quality Planning and Methodologies
  • Standards and Liability in Quality Programs
  • Building a Performance Evaluation Program
  • Crisis Negotiation Tools for the Telecommunicator
  • Feedback and Coaching Skills
  • Surveys and Analysis

CDEs Earned: 16

PREREQUISITES

Students should be experienced in Communications Center operations, have a working knowledge of communications policies and procedures, and be involved in the Quality Assurance/Quality Improvement within their agency.

RECERTIFICATION REQUIREMENTS

None

 

OptionsTermTuition

Non-Member

Full and Commercial Members

Co-Host2 days$329$309
Contract5 weeks$379$359
Contract2 daysContact us for pricingContact us for pricing