CDE Courses
Comprehensive Quality
A successful Comprehensive Quality Program requires a systematic approach. This course will provide the necessary insight so that the proper tools and methodologies can be employed to make the Quality Program a vital and useful part of your agency.
TOPICS INCLUDE:
- Quality
- Quality Planning and Methodologies
- Standards and Liability in Quality Programs
- Building a Performance Evaluation Program
- Crisis Negotiation Tools for the Telecommunicator
- Feedback and Coaching Skills
- Surveys and Analysis
CDEs Earned: 16
PREREQUISITES
Students should be experienced in Communications Center operations, have a working knowledge of communications policies and procedures, and be involved in the Quality Assurance/Quality Improvement within their agency.
RECERTIFICATION REQUIREMENTS
None
| Options | Term | Tuition | |
|
Non-Member |
Full and Commercial Members |
||
| Co-Host | 2 days | $329 | $309 |
| Contract | 5 weeks | $379 | $359 |
| Contract | 2 days | Contact us for pricing | Contact us for pricing |