Chat with us, powered by LiveChat

APCO IntelliComm
Supported by IBM Watson Analytics

APCO’s next generation criteria-based guidecard software.

As a leader in public safety communications, APCO International has collaborated with IBM in the development of APCO IntelliComm™ — a cognitive, criteria-based guidecard system designed for the 21st century public safety telecommunicator.

Call Transcript Analysis for Optimized QA

  • Pinpoint and score missing information for every call
  • Review transcripts in correlation with version of guidecard in use at the time the call was made
  • Filter call history by date/range and common information fields

Advanced Analytics and Visualization via Watson Analytics

  • Leverage agency transcript history and meta-data for advanced analysis insights
  • Provide dashboard style reporting that progresses as more data is fed to the system
  • Long-term benefit will include providing recommendations to supervisors and leadership based on positive and negative outcomes specific to the agency

Easy Navigation Between EMD, Police and Fire

  • Each discipline is always available on screen making it easy to access all disciplines
  • No need to "back out" of a form or screen
  • Option to select “Immediate Dispatch” for any call or any discipline, any time
  • Running transcript that allows public safety telecommunicators to make notes and share data among all IntelliComm users in the agency, CAD system and mobile data terminals


  • Like APCO’s paper guidecards, criteria and text on software-based guidecards can be configured to meet an agency’s specific needs. Core software and functions remain consistent.
  • IntelliComm allows flexibility of naming conventions and levels of dispatch


  • Federal Risk and Authorization Management Program (FedRAMP) Compliant
  • ISO-27001/27017/27018 data protection certified
  • Data is encrypted both in transit and at rest
  • Streamlined, secure network-based content management delivered via the IBM Cloud
  • Role-based access control
  • Delegated security model puts agency in charge

Browser-Based System for Ease of Use

  • Proxy server is physically installed at each agency to provide additional, required layers of security
  • All stations within the agency always have the most recent version of content
  • Modern web browsers supported for HTML5: Chrome, Firefox, Internet Explorer and Safari
  • Updates do not require any physical installation and there is no downtime for updates or upgrades

24x7x365 Critical Issue Support

  • Cloud-based infrastructure provides redundant access points and resilient architecture

Modern, Intuitive User Interface Experience

  • Keyboard shortcuts allow you to keep hands on the keyboard and eyes on the screen
  • Scalable fonts to address accessibility considerations

For more information, contact the APCO Institute at [email protected] or (386) 322-2500.

The APCO IntelliComm service mark and the accompanying design mark are the trademarks of APCO International, Inc. IBM and Watson are registered trademarks of IBM, Inc in the United States and other countries and are used under license. IBM responsibility is limited to IBM products and services and is governed solely by the agreements under which such products and services are provided.