APCO International


APCO IntelliComm™
supported by IBM Watson Analytics

APCO’s Next Generation Criteria-Based Guidecard Software

As the nerve centers of emergency response, PSAPs and emergency communications centers must have the most robust, reliable and technologically advanced systems available to deliver the lifesaving services their communities expect.

APCO International has collaborated with IBM in the development of APCO IntelliComm™, a new cognitive criteria-based guidecard software for the 21st century telecommunicator. APCO IntelliComm™ mirrors current guidecards for EMD, police and fire. It will include the most up-to-date NCMEC and ERG manual, as well as groundbreaking features to optimize QA efforts in call taking and dispatching.

Features to include:

Call Transcript Analysis for Optimized QA

  • Pinpoint and score missing information for every call
  • Review transcripts in correlation with version of guidecard used for the call being audited
  • Filter call history by date/range and common information fields

Advanced Analytics and Visualization via Watson Analytics

  • Leverage agency transcript history and meta-data for advanced analysis insights

Easy Navigation Between EMD, Police and Fire

  • Each discipline is always available on screen making it easy to access all disciplines
  • No need to "back out" of a form or screen


  • Like APCO’s paper guidecards, software can be customized to meet an agency’s specific needs
  • Mirrors customizations made to current customized guidecards

Natural Language Understanding

  • Speech-to-text service generates audio transcripts for further automatic processing
  • Automatic tagging of keywords, concepts and domain-specific classification


  • Federal Risk and Authorization Management Program (FedRAMP) Compliant
  • ISO-27001/27017/27018 data protection certified
  • Encryption in transit and rest
  • Streamlined, secure network-based content management
  • Role-based access control for customized guidecard management
  • Continuous operation through infrastructure and network outages
  • Automatic multi-year record archive
  • Delivered via IBM Bluemix Cloud
  • Delegated security model puts agency in charge

Browser-Based System for Ease of Use

  • No local installation required
  • All stations within an agency have the most recent version of content
  • Modern web browsers supported for HTML5: Chrome, Firefox, Internet Explorer and Safari

Responsive Design Supporting Mobility

  • Crisp and uncluttered with responsive page presentation
  • Viewable on tablets and other mobile devices

24x7x365 Critical Issue Support

  • Cloud-based infrastructure provides redundant access points
  • Software upgrades are automatic — no need to reinstall software manually

Modern, Intuitive User Interface Experience

  • Leverages best practices to support exceptional user experience
  • Keyboard shortcuts allow you to keep hands on the keyboard and eyes on the screen
  • Scalable fonts to address accessibility considerations

Bring your PSAP into the next generation of guidecard software with APCO IntelliComm™.

For more information, contact the APCO Institute at This email address is being protected from spambots. You need JavaScript enabled to view it. or (386) 322-2500

All material ©2018 APCO International, Inc. All Rights Reserved.