PSC Incident Handling Process

This standard defines the recommended minimum steps and decision-making processes for the handling of public safety requests for service (referred to as “incident”). It defines the process for handling an incident by the emergency communications center from the initial report through the disposition of the incident. The initial report may come from various sources but starts with the delivery mechanism, continues with the triage of the request for service, the documentation and dissemination of information, and point of closure for the incident.