ProCHRT Toolbox

Pursuing mandatory minimum training standards and certification will achieve recognition that public safety communications has come of age and is identified as a mission critical core component of the nation’s public safety services.  Through expectations of higher levels of competency, the outcome assures the quality of public service each and every time an emergency occurs.

Items marked NEW have been added within the past month.

Promote Professional Training and Certification

• 911 Incident Reinforces the Need for Certification Programs
• High School Trains Student Dispatchers
• Union County Receives International Certification for Emergency Dispatch Training

APCO ANSI Standards

• Operational
• Technical
• Training

State Mandates — Certification & Training

• States Survey - Training, Retirement, Labor & First Responders Or Not
• States With Required Training Certification

Individual States

• Arkansas Training Legislation
• EMD State Requirements
• Florida Dept Of Education Public Safety Telecommunicator Curriculum
• Florida Public Safety Telecommunication Course Equivalency App 
• Florida State Mandatory Training Requirements
• Michigan State Dispatcher Training Standards
• New Mexico Minimum Training Standards
• Ohio Emergency Service Telecommunicator Trng Program
• Tennessee Dispatcher Training Regulations
• Missouri Training and Standards Act 
• Wyoming Certification And Training Standards For Dispatchers

CEUs (included in info above, if any requirements)

Other Training, Certification and Standard Resources

• Recommended Minimum Training Guidelines for the 9-1-1 Telecommunicator
• APCO State Training And Certification Survey 2010
• APCO Training
• APCO  Agency Training Program Certification (formerly P33)
• APCO RPL Program
• APCO CPE Program
• CALEA
• FEMA courses
• Florida Public Safety Telecommunication Course Equivalency App - Draft
• How to Better Communicate with Dispatch
  
• Just in Time Training On-line
• Listing of all P33 Certified Agencies
• Maine PSAP Quality Assurance Report MARCH 2011
• NAED Position Paper Emergency Medical Dispatching
• National Preparedness Month
  • www.ready.gov/september
  • www.cdc.features/beready
  • www.community.fema.gov/connect.ti/readynpm
  • www.redcross.org/prepare/nationalpreparednessmonth
• NCMEC
• Silent Key and CAC Scholarships
  
• Verint On Challenges Of NG911 And Emergency Communications Training