ProCHRT Toolbox
Public Safety Communication Resources
The reports and studies in this category contain of a wealth of detail and documentation to support initiatives to further the goals for an agency, chapter or individual. Articles and press releases identify the need and value of highly trained and skilled professionals in this field. Policy examples are posted to help meet the challenges of constantly advancing technology and new challenges to the field. Testaments of those performing this work every day corroborate the conclusions of the studies, reports and articles while there are comparisons to other strictly regulated careers such as air traffic controllers who are also held to a high standard of competency.
Reports / Studies
- ProCHRT
- 2010 Report - Professional Communications Human Resources Taskforce
- 2011 Report - Professional Communications Human Resources Taskforce
- 2012 Report - Professional Communications Human Resources Taskforce
- 2015 Report - Professional Communications Human Resources Committee
- 2017-18 ProCHRT Report
Download survey results discussed in 2017-2018 report.
- APCO Project RETAINS
- CA Sample: ProCHRT Toolbox Chair Responsibilities
- CA Sample: ProCHRT Toolbox Vice Chair Responsibilities
- CA Sample: ProCHRT Toolbox Secretary Responsibilities
- CA Sample: ProCHRT Toolbox Team Leader Responsibilities
- CA Sample: ProCHRT Toolbox Team Member Responsibilities
- CA Sample: ProCHRT Toolbox Terms of Reference
- CPR Simulation Study
- Dispatchers Are Underpaid News Article
- Potential Impacts Of Next Generation 911 On Call Center Personnel — Spokane Report
- Trauma Exposure — The Experience Of 911 Telecommunicators — 2008 Study
Other Resources
- 911 Report Final — Florida 9-1-1 — The State Of Emergency
- Air Traffic Controller 1
- Air Traffic Controller 2
- Air Traffic Controller 3
- Air Traffic Controller Human Factor
- Benefits Of Certification
- California ProCHRT Recruitment Brochure
- Dispatchers and EMS System [Kent Fire Dept. Regional Fire Authority]
- Emergency Dispatching Not For The Faint Of Heart
- Example - RFP for Employee Assistance Program
- Example - Contract for Employee Assistance Program
- Rapid Multi-Tasking Research
- Silent Key and CAC Scholarships
- Stressful Jobs that Pay Badly
- Texas Hiring And Education 2009
- Washington State's Approach to FirstNet
Examples of Operational Procedures
The following are included as examples only and are not endorsed by APCO International. They have been provided by working telecommunicators; we welcome examples of procedures being used in your agency as well.
- Example: 911 Cell Phone Policy
- Example: Community Education Policy
- Example: CTO Job Description
- Example: Hangup Calls and Open Lines
- Example:Training / CTO Policy
- Example: California Draft Text To 9-1-1 Policy
- Example: Workplace Bullying Policy