APCO International

CC9S

Video Relay Service

Video Relay Service (VRS) is a variation of traditional TRS (telecommunication relay service). TRS users call or receive calls on ttys (text telephones) and Communication Assistants (CA) relay back and forth between the tty user and the speaking caller. 
 
In a VRS Call, the CA is a skilled sign language interpreter referred to as a VI (Video Interpreter) who can see the video caller via a video device and an internet connection. The VI interprets and relays between the ASL (American Sign Language) user and the speaking person. 

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