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Core Competencies for Public Safety Communications Manager/Director

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  • October 5, 2012 Create Date
  • October 9, 2013 Last Updated

The Core Competencies Sub-Committee of APCO International's Call Center Standards Committee developed the content of this American National Standard with assistance from Public Safety Communications Managers and Directors throughout the nation.  It was approved by ANSI on August 31, 2009.

Brief Description:

This standard outlines the core competencies that define the basic functions, duties, responsibilities, knowledge, abilities and expertise attributable to individuals who manage public safety communication functions.  It respects the diverse nature of public safety communications, competencies may vary dependent upon the size of the agency, service demographics and types of services provided.  Areas identified include: managing self and personal skills, providing direction, facilitating change, working with people, using resources and achieving results.