Please be advised that effective January 1, 2022, APCO will introduce the updated Communications Training Officer (CTO) 6th Edition course. Any student who holds a current CTO 5th Edition certificate will be required to complete the CTO 6th Edition Update course before recertifying. The CTO 6th Edition Update course will be provided at no cost to current CTO 5th Edition students January 1, 2022 through December 31, 2022.

The Communications Training Officer (CTO) 5th Edition course focuses on the development and maintenance of an agency’s training program and provides the training necessary to foster levels of consistency for CTOs as they provide on-the-job training to new hires. Upon successful completion, CTOs can help build and maintain the CTO system while exploring important elements of effective CTO programs. Previous editions of APCO’s CTO program have been implemented in hundreds of agencies nationwide.

This updated version of the course includes the essential elements of a CTO program based on the industry recognized “San Jose Model” while also incorporating the requirements set by the national standard for CTO programs – APCO ANS 3.101.1-2007: Minimum Training Standards for Public Safety Communications
Training Officers.

Topics include:

  • Performance Based Training
  • Preparing, Motivating and Communicating With Trainees
  • Customer Service in Public Safety Communications
  • Counseling
  • Stress Management
  • Meeting the Needs of the Adult Learner
  • Training Strategies
  • Performance Evaluations
  • Record Keeping and Documentation
  • Total Quality Management
  • Liability and Standards

In addition, students will receive a CTO Program Implementation Workbook and Reference Guide filled with sample forms, templates and best practices to use in creating their own CTO program or enhancing an existing program.

CDEs Earned:
24

Recertification Requirements:
APCO certified CTOs must provide proof every two years of 24 hours (12 hours per certification year) of Continuing Dispatch Education (CDE). Complete information on the recertification process is provided at the conclusion of the Communications Training Officer, 5th Ed. course. Recertification requires ongoing continuing
education.

Tuition:

Options Term Tuition
Non-Member Member *
Co-Host 3 days $389 $369
Online 5 weeks $439 $419
Virtual 3 days $459 $439
Contract 3 days Contact us for pricing Contact us for pricing

* You must be a current Associate, Full or Commercial member to receive member discounts on all courses. Online members receive member discounts on online courses only.

** Virtual Classroom Requirements and Expectations

Late fee $25 (applied 10 days prior to course start date)
Tuition includes a comprehensive course manual and all certification fees.
Additional shipping fees may apply for international shipments.

Tuition for live courses does not include travel, lodging, meals or other costs. Online class tuition does not include web access fees or other local internet/web-related costs. Successful students will earn APCO Institute certification.