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PUBLIC SAFETY DISPAYCHER

CITY OF AMES, IA

The City of Ames, Iowa, a progressive university community of 50,000 is seeking enthusiastic candidates for the position of Public Safety Dispatcher.  This position performs work involved in the operation of the City of Ames' communications system; receives and handles both emergency and non-emergency communications from a wide range of sources; and dispatches appropriate units or equipment in response to police, fire, or medical emergencies.  This work is in a 24/7/365 environment and is subject to shift assignment.

Requires HS Diploma or G.E.D.  Two years of relevant work experience and/or college coursework preferred.  Must be able to obtain IOWA/NCIC, and CPR certifications within six months and re-certify as required.  Must also be able to obtain Emergency Medical Dispatching certification within 1 year, re-certify as required and complete and Iowa Law Enforcement Academy 40-hour training course one year.

Hourly rate is $17.32/hour plus benefits.  Apply online at www.cityofames.org/hrweb/jobops.htm by 5 p.m., Friday, April 2.

  EOE/AA

05/15/10

COMMUNICATIONS OFFICER I

CITY OF TAVARES, FL

Position Title:  Communications Officer I

Salary Range:  $26,250 - $39,375

Posting Number:  255

Closing Date:  Open until filled

GENERAL DESCRIPTION:

Responsible specialized work assisting the public and providing information to law enforcement officers through radio transmissions, alphanumeric pages, statewide computer systems and complaint desk activities.  Work is performed under the direction of the Administrative Lieutenant.

ESSENTIAL JOB FUNCTIONS:

1. Interacts with the public, related agencies, City departments, supervisors and coworkers in a professional and courteous manner
2. Receives incoming calls, obtains essential data, evaluates the circumstances and takes appropriate action
3. Makes prompt and appropriate notification of emergency personnel to all requests for assistance
4. Maintained updated call information
5. Monitors and communicates with the police department on the public safety radio
6. Maintains a variety of records and logs.  Files documents and records.
7. Maintains communications center security
8. Accesses, enters and retrieves computer information
9. Relays information accurately from one source to another
10. Maintains confidentiality

(These essential job functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job related marginal duties as required.)

MINIMUM QUALIFICATIONS:

KNOWLEDGE, SKILLS AND ABILITIES: 

• Must possess a positive attitude and excellent public relations skills.
• Knowledge of the operating characteristics of communications system equipment
• Knowledge of the functions, procedures, policies and regulations of the communications system and of the police department.
• Ability to elicit information necessary for proper dispatching from citizens in a distressed or confused state.
• Ability to assess people and situations, and to use judgment in decision-making
• Ability to understand and express ideas clearly and concisely, orally and in writing
• Ability to speak clearly, distinctly, and in a monotone voice with minimal inflection during radio transmissions
• Ability to access, input and retrieve computer information
• Ability to recognize and appropriately consider the sensitive nature of performing Communications Officer duties

EDUCATION AND EXPERIENCE: 

• High school diploma or  accredited equivalent
• Minimum of three years experience in emergency services communications preferred
• Experience with computer applications and multi-line phone systems; or education and experience which provides this knowledge, skill and ability

(A comparable amount of training, education or experience can be substituted for the minimum qualifications.)

LICENSES, CERTIFICATIONS OR REGISTRATIONS: 

• Possession of a valid Florida driver’s license
• FCIC/NCIC certified within 6 months of hire
• APCO Basic certification within 1 year of hire date
• CPR certification within 90 days of hire

ESSENTIAL PHYSICAL SKILLS:

• Acceptable eyesight (with or without correction)
• Acceptable hearing (without hearing device)
• Ability to communicate both orally in and writing
• Sufficient manual dexterity to develop skill in the operation of communications equipment and systems
• Ability to access, input and retrieve information from a computer
• Ability to type accurately
• Ability to listen accurately
• Ability to accurately enter data at a prescribed rate of speed

ENVIRONMENTAL CONDITIONS:

(Reasonable accommodations will be made for otherwise qualified individuals with a disability.

APPLICATION PROCESS: 

• http://www.tavares.org/employ_app.pdf to download/print applications 

The City Of Tavares is an Equal Opportunity Employer.  Qualified individuals with disabilities are encouraged to apply and will be reasonably accommodated.  Veterans’ Preference offered on initial hire per Florida Statute 295.  Selected applicants receiving a conditional offer of employment are subject to a criminal, driver, education and employment background check, drug screen, polygraph test, psychological test and medical examination.  To apply, a City of Tavares employment application or resume with a minimum of ten (10) years complete work history must be submitted to City of Tavares Human Resources no later than 5:00 p.m. on the closing date (if mailed, it must be postmarked no later than the closing date).  Minimum qualifications are subject to change pending approval of job description(s).  Equivalent combination of related training and experience may be considered.  The City of Tavares reserves the right to fill positions prior to the closing date.  All positions are regular full-time unless otherwise noted.

05/15/10

SECURITY DISPATCHER

MINNEAPOLIS, MN

HENNEPIN COUNTY

Department of Human Resources

Hennepin County Government Center

300 South Sixth Street

Minneapolis, MN 55487

http://hennepin.jobs

INVITES APPLICATIONS FOR THE POSITION OF:

Security Dispatcher

An Equal Opportunity Employer

SALARY:   $30,648.80 - $48,684.48 Annually

OPENING DATE: 02/25/10

CLOSING DATE: 03/12/10 - 5:00 PM Central Time

JOB TYPE: Full-time

LOCATION: Downtown Minneapolis, Minnesota

DEPARTMENT: Property Services

THE POSITION

Put your professional security dispatching skills to work with Hennepin County. The Security Division of Hennepin County Property Services is a professional, career-oriented operation responsible for providing security for county facilities.

Security Dispatchers use computers and various communications equipment, initiating proper response for emergency and non-emergency situations. Full-time work hours can include days, evenings, overnights, weekends and holidays. Shifts are bid on an annual basis. In addition to salary, a shift differential of $0.80 per hour for nights and $0.60 per hour for weekends is paid, and a uniform allowance is provided.

Candidates must be at least 18 years of age and have no adult felony convictions, and must supply background data as requested.

*This position is recruitment critical and eligible for an employee referral bonus. Current Hennepin County employees who refer candidates may be eligible for a $500.00 referral bonus

The primary duties and responsibilities for this position include:

•     Operate and monitor a wide range of moderately complex computer driven equipment, including systems for life/safety, security alarm, closed circuit television and building automation

•     Receive emergency and non-emergency calls for security service and medical assistance

•     Dispatch Security Officers or other personnel using two-way radio or telephone

•     Prioritize calls and initiate appropriate action based on incident type and importance

•     Query callers to obtain detailed incident information; record responses

•     Contact police, fire, and/or ambulance service in emergency situations and coordinate proper response

•     Generate reports, maintain records, and perform data entry functions

•     Operate multi-line telephone system

•     Notify appropriate managers or supervisors of critical situations on a 24-hour basis

Ideal Candidates will have:

•     One of the following:

o     Two or more years of public safety dispatching or security dispatching experience

o     Completion of an approved 911/Dispatch Certificate Program (this certificate program is no longer available in the state of Minnesota)

o     Two or more years experience as a first responder (police officer, fire fighter, paramedic or emergency medical technician)

•     Knowledge of dispatching policies and procedures relative to security or law enforcement

•     Knowledge of computer systems, multi-line telephones and related electronics, such as card access systems, two-way radios, closed-circuit television, computer aided dispatching, paging software, digital video recording systems, alarm management systems and database software

•     Ability to use sound judgment and work effectively and cooperatively with others in stressful situations

•     Ability to communicate effectively verbally and in writing; solicit pertinent information from potentially emotional callers and relay complex facts accurately and concisely; coordinate multiple assignments and direct others to locations and tasks

•     Ability to make immediate, appropriate, independent decisions; work independently with minimal supervision and accurately record information and activity

•     Excellent customer service experience

•     Ability to stay alert during periods of inactivity

•     Ability to demonstrate the employee competencies

Invitations to interview will be based upon an assessment of education and experience.

*Referred candidate cannot be a current Hennepin County employee. Referral bonus is paid once the applicant has started employment and will be included with the employee's regular paycheck. More information on the employee referral bonus program is available on the County’s Intranet site or by contacting Human Resources at 612-348-2163 or HR.Dept@co.hennepin.mn.us.

Hennepin County recognizes that diversity enriches the workplace and encourages individuals with bilingual and/or bicultural skills/experience to apply for positions for which they meet the qualifications.

If you need assistance to actively participate in the employment process, please email us at HR.Dept@co.hennepin.mn.us or call us at 612.348.2163.

Hennepin County provides equal access to employment, programs and services without regard to race, color, creed, religion, age, sex (except when sex is a Bona Fide Occupational Qualification), disability, marital status, sexual orientation, public assistance or national origin. If you believe you have been discriminated against, contact the Human Resources Department, A-400 Government Center, Minneapolis, MN 55487, 612.348.2163

APPLICATIONS MAY BE OBTAINED AND FILED ONLINE AT:

http://hennepin.jobs

OR

Hennepin County Government Center

300 South Sixth Street

Minneapolis, MN 55487

EXAM #10PS883jh001

SECURITY DISPATCHER

JH0

03/15/10

COMMUNICATIONS SPECIALIST

GREATER ORLANDO AVIATION AUTHORITY

ORLANDO INTERNATIONAL AIRPORT

ORLANDO, FLORIDA

POSITION: Communications Specialist

DEPARTMENT: Communications Center

SALARY: $14.22 per hour - Level 7

MINIMUM REQUIREMENTS:

High school graduate or equivalent with three (3) years experience with fire and security alarm systems, emergency dispatching for fire, rescue, medical or police operations; or an equivalent combination of closely related training and experience.  Must be able to remain calm in emergency and stressful situations, and perform multiple tasks simultaneously while under pressure, must possess a clear speaking voice and be an effective communicator.  Must have the ability to prioritize multiple tasks and understand techniques of telephone interrogation.  Must be willing to work rotating shifts, weekends and holidays.  Must pass 25 CWPM typing test, and possess the ability to input information accurately into a computer and utilize computerized information systems.  Will be required to obtain the Emergency Medical Dispatch certification.   Florida driver’s license required. 

Duties include monitoring and operating communication equipment for fire and security alarms, surveillance and terminal paging systems and airport security cameras.  Dispatches Emergency Services personnel to emergency and non-emergency situations including Aircraft emergencies.

DATE POSTED: Monday, February 15, 2010

**APPLICATIONS SHOULD BE RECEIVED NO LATER THAN 5:00 P.M.**

DEADLINE FOR FILING: Open Until Filled

Greater Orlando Aviation Authority

Orlando International Airport

5855 Cargo Road

Orlando, Florida  32827-4399

Job Opportunity Hotline: (407) 825-2253

FAX: (407) 825-2099

TDD: (407) 825-4800

Webpage: www.orlandoairports.net

E-mail: resumes@goaa.org

EQUAL OPPORTUNITY EMPLOYER

05/01/10

TELECOMMUNICATOR

MECKLENBURG EMERGENCY MEDICAL SERVICES AGENCY (MEDIC)

CHARLOTTE, NC

Salary range:  $31,836-$53,060            

$500 Sign-On Bonus             

$500 Relocation Bonus

Looking for an exciting and fulfilling job with a dynamic EMS agency that is nationally recognized as an industry leader?

Mecklenburg Emergency Medical Services Agency, better known as Medic, provides emergency and non-emergency paramedic level medical services to the citizens of Mecklenburg County, NC, which includes the City of Charlotte.  The Communications Center also provides call processing and dispatch for 17 County Fire Departments.  Medic’s Communications Center is the fourth Center in the world to be dually accredited in EMD (Emergency Medical Dispatch) and EFD (Emergency Fire Dispatch) by the NAED (National Association of Emergency Dispatch).

Incumbent will be responsible for answering service calls from citizens for EMS/Fire response and dispatching appropriate resources in a high performance fast paced EMS/FIRE system with an annual combined call volume of approximately 100,000 responses, serving a population of over 800,000.  EMD/EFD or EMT experience preferred but not required.  This position requires working shifts to include rotating weekends and holidays.  Shifts are non-rotating 48/36 with every other FRI/SAT/SUN off.  All training and certifications are provided by the Agency.  Provisional status remains in effect until both the orientation and training programs are successfully completed and EMD/EFD certification is obtained.  

Career advancement opportunities include those of trainer, Assistant Supervisor, Supervisor, QI and Training within the Communications Division.

Visit our website for an application or mail to:

Mecklenburg EMS Agency

4525 Statesville Road

Charlotte, NC 28269

Attn:  Human Resources

Fax: 704-943-6098

E-mail: jobs@medic911.com

Website: www.medic911.com

04-22-2010

ENTRY LEVEL DISPATCHER

NORTH COUNTY DISPATCH JPA

RANCHO SANTA FE, CA

North County Dispatch JPA (Rancho Santa Fe, CA)

Salary $4167 to $5065 monthly.   Comprehensive benefits package including health, dental, life, disability and 2.7 % at 55 retirement paid by the employee.  Under supervision of the Shift Supervisor, Dispatchers receive, evaluate, and process incoming requests for emergency/non-emergency Fire Dept., paramedic and patrol responses.  Position is FLSA exempt. 

Qualifications:  High School Diploma, typing certificate documenting 35 wpm or greater and must hear, speak and understand the English language.  Ability to read, interpret and give directions from maps/computer GIS mapping. 

Application documents available on our website at:  www.ncdjpa.org  or at 858/756-6066.  Applications accepted until 5:00 p.m., March 23, 2010. 

04-12-2010

COMMUNICATIONS CENTER SPECIALIST I / II / III

CITY OF THORNTON, CO

EMPLOYMENT OPPORTUNITY / JOB # 10012

SALARY:  $18.75 - $23.44 HOURLY

APPLICATION DEADLINE:  Tuesday, February 16, 2010 at 5:00 p.m.  (Position Opened: Tuesday, February 2, 2010)

STATUS:  TEMP PART-TIME / FLSA NON-EXEMPT

WORK HOURS:  ROTATING SHIFT WORK

PROBATION:  ONE YEAR (IF NOT CURRENTLY A CERTIFIED EMPLOYEE)

SUMMARY:

Under general supervision, provides 24-hour emergency/non-emergency dispatch services.

Positions in this class are flexibly staffed and are normally filled by advancement from level I or, when filled from the outside, require previous and directly related experience.  Level and starting salary will depend upon the successful candidate’s education, knowledge, training, experience, and certifications.

Communications Center Specialist I:

Under immediate supervision, this is the entry-level class in the Communications Center Specialist series. Incumbents entering this class have limited related work experience. Work is observed and reviewed during performance and upon completion.

Communications Center Specialist II:

Under general supervision, this is the intermediate-level class in the Communications Center Specialist series, and is distinguished from level I by the ability to perform the majority of the duties assigned with only general supervision and occasional instruction or assistance.

Communications Center Specialist III:

Under direction, this is the journey-level class in the Communications Center Specialist series and is distinguished from level II by the ability to perform the full range of duties assigned with only occasional instruction or assistance as needed.

ESSENTIAL FUNCTIONS:

Answers, evaluates and prioritizes incoming emergency and non-emergency phone calls on multiple phone lines; processes and utilizes the radio system to ensure proper deployment of police, fire and EMS emergency units; responsible for the precise and accurate retrieval and dissemination of information. Evaluates all incoming criminal, medical and fire-related calls to ensure proper police, fire and medical response. Gathers all necessary information vital to officer response and safety. Responsible for retrieving, interpreting and relating information to and from the computerized dispatch system. Performs crisis intervention with distraught callers during high risk situations until appropriate emergency field units arrive on scene. Operates computer equipment and enters, retrieves, and updates information into the state and national crime computer system as required. Prioritizes citizen requests for emergency services, and dispatches personnel. Maintains contact, status, and location of police and fire field units. Initiates further emergency action as required. Maintains accurate Communications Center call status records. Refers non-emergency citizen calls to appropriate agency within the City. Maintains confidentiality of information consistent with applicable Federal, State and City rules and regulations. Works a varying schedule and/or shift. May be required to work overtime.

Communications Center Specialist III:

In addition to previous requirements: Responsible for maintaining city geography and jurisdiction knowledge, any new street, business and jurisdictional changes. Assists field units on locating addresses and streets, providing additional call service information and any other needed information as requested. Provides training to departmental and non-departmental individuals as requested. May train new personnel on job responsibilities of Communications Specialist I and II. May lead ongoing training classes for existing personnel. Responsible for managing manpower and resources for police, fire and EMS units. Performs other duties as assigned.

QUALIFICATIONS:

Education/Experience:

PRIOR DISPATCH EXPERIENCE HIGHLY DESIRED.

Communications Center Specialist I:

High school diploma or GED; one year of customer service experience. Equivalent combinations of education and experience may be considered.

Communications Center Specialist II:

High school diploma or GED; two years’ customer service experience plus one year of prior dispatch experience. Equivalent combinations of education and experience may be considered.

Communications Center Specialist III:

High school diploma or GED; two years’ customer service experience plus two years’ prior dispatch experience. Equivalent combinations of education and experience may be considered.

Licensing/Certification Requirements:

Must be able to obtain and maintain Colorado certification of CCIC/NCIC operation and Emergency Medical Dispatching certification (EMD) within six months of employment.

TESTING PROCEDURES:

Your application will be used as a screening tool. Completeness and accuracy are important! 

Review and screening of applications/resumes;

Practical – Passing point of 85% for Non-Data-Entry; 4500 kph for Data-Entry & 35 wpm for Typing;

Background Investigation; Psychological Evaluation administered by a City-designated psychologist; Drug Test administered by a City-designated physician.

Job #10012
COMMUNICATIONS CENTER SPECIALIST I/II/III
JS

APPLICATIONS MAY BE COMPLETED ONLINE AT:  http://www.cityofthornton.net/

04-02-2010

Job Opportunities are from the pages of the Public Safety Communications/APCO BULLETIN, The Official Magazine of APCO International.  For information on how to have a job opportunity or job wanted ad placed in the magazine Click Here to email or you can call: 386-322-2500, Extension 2418.