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EMERGENCY COMMUNICATIONS OPERATIONS MANAGER
SNOPAC EMERGENCY COMMUNICATIONS
POLICE, STAFF, AND AUXILIARY SERVICE CENTER
SNOHOMISH COUNTY
EVERETT, WA
OVERVIEW
SNOPAC Emergency Communications is a 9-1-1 police, fire and medical dispatch center serving Snohomish County which dispatches emergency and non-emergency calls to 36 user agencies. SNOPAC 9-1-1 is one of the busiest dispatch centers in Washington State.
We are seeking candidates to fill a full-time Emergency Communications Operations Manager position in our Everett, WA dispatch center. Relocation assistance is not available.
Qualified candidates will have demonstrated experience managing the day to day functions of a 9-1-1 call center. In addition, candidates must possess excellent interpersonal skills and the ability to maintain effective working relationships with employees, agency customers, vendors and the public. Candidates must possess the required education and experience to be considered for the position.
RESPONSIBILITIES
- Manages center operations including call receiving, radio dispatch, and training.
- Manages personnel matters including assignments, schedule adjustments, leave tracking, and fact-finding investigations.
- Oversees job scheduling to ensure minimum staffing levels.
- Coordinates with the Finance & Administrative Services Manager for HR matters and budget estimates.
- Interfaces with other agencies, departments, and citizens; answers inquiries and follows up to resolve service issues.
- Prepares various operational reports and records.
- Participates on the management team for planning, operations decisions, and development of policy and procedures.
- Coordinates disaster planning and preparedness to ensure the 9-1-1 Dispatch Center emergency response operations will continue in the event of a catastrophic disaster.
- Monitors Center survivability and ensures rapid and safe relocation of employees in a disaster situation
- Represents the Director and Assistant Director on various committees and boards.
- Assumes the responsibility of Acting Director and directs the activities of the Dispatch Center in the absence of the Director and Assistant Director with delegated authority for decision making in all aspects of the position, including discipline and termination.
QUALIFICATIONS
A combination of education and related experience sufficient to provide the requisite knowledge, skills and abilities may substitute for education requirements.
- Five or more years experience in the supervision of public safety communication employees in a dispatch center environment.
- Five or more years experience in a public safety computer aided dispatch (CAD) system.
- A two-year degree from an accredited education institution with a concentration of studies in personnel management, public administration, and/or telecommunications.
PAY AND BENEFITS
SNOPAC 9-1-1 offers highly competitive compensation and benefits programs.
Salary range $72,729 - $109,094 annually
Medical, dental and vision benefits
Generous paid time off program
12 paid holidays
Public Employees Retirement System (PERS)
Deferred compensation match
TO APPLY
To apply for this position, please e-mail a letter of interest describing how you meet the qualifications and resume to hr@snopac911.us by 12:00 pm on April 6, 2010. Only applicants possessing the stated qualifications, education and experience will be considered for the position. More information can be obtained from our website at www.snopac.snohomish.wa.us.
SNOPAC is an Equal Opportunity Employer
04-19-10
DIRECTOR
EMERGENCY COMMUNICATIONS NETWORK
ST. LOUIS COUNTY POLICE DEPARTMENT
ST. LOUIS, MO
SALARY INFORMATION: $69,700.80 - $111,529.60 Annually
OPENING DATE: 03/08/10
CLOSING DATE: 03/26/10 11:59 PM
DESCRIPTION:
In July 2008, the East West Gateway Council of Governments adopted the St. Louis Regional Land Mobile Communications Plan. In November 2009 the citizens of St. Louis County approved funding to move this plan forward. This plan will encompass a variety of projects to include building a new microwave trunked radio system, enhancing 911 capabilities, constructing a new early warning system, and building a modern police and fire communications center.
St. Louis County is currently seeking a Director who will work cooperatively with participating agencies in managing the installation, operation, and maintenance of radio dispatching equipment; including computers, equipment interfaces, and other data. He/she will prepare and submit an annual operating budget and make public presentations.
The director will have the responsibility of policy and administrative oversight of a complex emergency communications backbone, similar to a mission critical utility, serving multiple jurisdictions in St. Louis County. This would include coordinating the use of multiple PSAPs for local police and fire agencies in St. Louis County while establishing and maintaining operational protocols.
The system is tied to a regional network in the St. Louis Metropolitan Area and includes a trunked radio system and interfaces with early warning systems (sirens and other methods). It will also incorporate the use of E-911 landline and cellular services.
This position will be responsible to the Emergency Communications Commission but will be employed and operate within the St. Louis County Government structure.
EXAMPLES OF DUTIES
- Assists in the development of agency rules, regulations, and policies concerning the use of communications equipment and systems;
- Represents the agency in matters concerning user agreements and accountability for the operation and security of terminals and use of information;
- Administers all levels of governmental relations inherent in a complex metropolitan area and more specifically within St. Louis County to ensure financial and technical continuity of mission critical emergency communications services;
- Plans coordinate, implements, and supervise the Commissions’ activities, programs, and initiatives within the framework of FCC regulation, state law, county ordinances, and Commission policies, Serves as Commission liaison with various agencies and groups dedicated to public safety communications, attends meetings and provides staffing and/or serves on committees as assigned;
- Oversees the construction of the new communications building.
- Oversees the elements of the communications system and connectivity to PSAPs under the authority of the Commission;
- Develops and administers budgets to ensure that the system is built, operated, and maintained to standards set forth by the Commission.
- Researches and applies for additional funding sources with the approval of the Commission;
- Manages the preparation of proposals seeking consultants, vendors, and other providers then assists in reviews of same. Develops contracts, memorandums of understanding, and related documents with assistance of legal council and the approval of the Commission;
- Oversees consultants and vendors performing work on behalf of the Commission;
- Maintains a comprehensive knowledge of emergency communications policy (and management) which may be demonstrated through the application of current, new, or innovative ideas, techniques and technologies in emergency communications;
- Evaluates performance of the radio communications system and prepares monthly and annual reports as required by the Commission;
- Responsible for ensuring personnel, vendors, and subcontractors are trained and in a constant state of readiness. In addition, ensure the Commission’s equipment, workstations, and facilities are maintained and operational in accordance with all applicable standards, guidelines and requirements;
- Assists with long-range strategic planning of the communications network to ensure it remain compatible with emerging technology;
- Holds current membership in and regularly attends meetings of relevant professional organizations dedicated to public safety communications; and
- Performs related work as assigned.
MINIMUM QUALIFICATIONS
Bachelors (Master’s preferred) degree in Public Administration, Business Administration, or closely related field or equivalent training and education, supplemented, by ten (10) years experience and/or training that includes progressively responsible management in a complex environment, preferably in the public sector.
Required Knowledge, Skills and Abilities
Proven record of excellent judgment in complex political and related environments; knowledge of government structure and finance including debt service; extensive knowledge in general administration and management; proven leadership, teambuilding skills with demonstrated ability to work effectively in a team environment; ability to supervise effectively; ability to deal effectively with the public in emergency as well as non-emergency situations; proven organizational, research and analytical skills, including analysis of federal, state and local regulations; ability to compile data and to make accurate and complete reports; good writing skills; good public speaking and oral presentation skills; ability to present ideas clearly and concisely both in writing and orally; good customer service skills; ability to work independently; ability to establish and maintain effective working relationships with agency heads, other local governments and employees, representatives of public safety agencies and professional organizations; ability to review requests for proposals, negotiate and develop contracts and manage consultants, vendors, subcontractors and others compensated from funds overseen by the Commission.
ADDITIONAL INFORMATION
Please go to: http://www.stlouisco.com/police/careers/applicat.pdf
Print the application and then forward completed application with a cover letter and resume to:
Mr. Bill Howe
Executive Director, Division of Operational Support
St. Louis County Police Department
7900 Forsyth Boulevard
St. Louis, MO 63105
05-10-2010
COMMUNICATIONS SUPERVISOR
CAMPBELL COUNTY SHERIFF'S OFFICE
600 WEST BOXELDER ROAD
GILLETTE, WY 82718
Position type: Supervisor/Manager of the Dispatch Center
Pay Range: $50,700 - $70,981 plus excellent benefits
Job Close Date: Open until filled
Region: Midwest
Contact Information:
Agency: Campbell County Sheriff’s Office
Website: http://www.ccgov.net/departments/sheriff
Campbell County Sheriff’s Office is seeking qualified candidates for the position of Communications Supervisor. The Communications Supervisor oversees the operation and activities of the Communications Center; supervises, assigns, reviews and participants in the work of staff responsible for providing emergency dispatch services; and performs complex technical operation of communications equipment including console radio, mobile and portable radios, pagers, tower and antenna systems.
Must be able to satisfactorily complete an oral board interview, a thorough background investigation, polygraph examination, psychological evaluation, and medical examination (including a drug screening test).
Benefits include health, dental, and life insurance (single/family premiums paid by the county); accidental death/dismemberment and long term disability insurance (employee premium paid by county); a retirement program; and paid sick, vacation, and holiday leave. The following programs are optional: low-cost vision and supplemental life (employee responsible for premium); Flex Benefits, and a Deferred Compensation Program available through the State of Wyoming.
Job Description/Qualifications/Application forms are available at Campbell County Sheriff’s Office website: http://www.ccgov.net/departments/sheriff
Download Campbell County Sheriff’s Office Application for Employment and the Personal History Statement and e-mail to idiede@ccgov.net or mail to Campbell County Sheriff’s Office, 600 West Boxelder Road, Gillette, WY 82718.
Those candidates who qualify will be notified and scheduled for an interview. For further information about this recruitment, please contact the HR Department at 307-687-6103.
05-05-2010
DIRECTOR
JEFFCOM 9-1-1 COMMUNICATIONS
JEFFERSON COUNTY, WA
Compensation Opportunities: County Employee - $61,212 to $69,811 plus excellent benefits, or Personal Services Contract at market rate for the right candidate.
For a complete job description and application materials, please visit the Prothman Company at: http://www.prothman.com/Current.htm.
Jefferson County, pop. approx. 29,000, is located on the Olympic Peninsula in western Washington. The City of Port Townsend, the county seat, was a major seaport in the 1800's and much of the Victorian architecture remains. Its historic district has been designated as a National Historic Landmark. Port Townsend also offers a thriving and varied arts scene. Jefferson County is home to the beautiful Olympic National Park which includes the dramatic Pacific coastline, the rugged Olympic Mountains, and the Hoh temperate rainforest.
JeffCom provides enhanced 911 phone call taking services to the citizens of Jefferson County and radio/telephone dispatch services to two law enforcement agencies and five fire districts. JeffCom is currently staffed by 15 fulltime and 3 part time employees, and has an annual budget of $1 million, and a capital plan of $2.25 million funded by a bond.
JeffCom is a department within Jefferson County government and the Director reports to the JeffCom Administrative Board through the County Administrator. The Director plans, organizes, directs and evaluates all operations of the 911-dispatch center.
A bachelor’s degree in public administration, communications, or a closely related field, and five years of progressive experience in public safety communications, including five years of managerial responsibilities, is required; or any equivalent combination of experience and education which provides the applicant with the desired skills, knowledge and ability required to perform the work.
JeffCom is an equal opportunity employer. All qualified applicants are strongly encouraged to apply by March 28, 2010 (first review, open until filled). To apply, please send a letter of interest, resume, completed application & answers to the supplemental questions to Prothman via email at humanresources@prothman.com or mail to: Prothman, 3633 136th PL SE, Suite 206, Bellevue, WA 98006; ph: 206-368-0050; fax: 206-368-0060.
04-25-10
REGIONAL PUBLIC SAFETY ANSWERING POINT DIRECTOR
CITY OF GRAND FORKS
255 North Fourth Street
P. O. Box 5200
Grand Forks, ND 58206-5200
Phone: (701) 746-2665
Fax: (701) 787-3767
Salary Range: $63,409 to $95,114, DOQ. Plus benefits
The Grand Forks County 911 Authority Board is seeking a PSAP Director. The candidate will have a broad knowledge and the experience to plan, direct, manage and oversee the activities and operations of the PSAP Department including law enforcement, fire, emergency medical, rescue and communication dispatch services. The Director ensures compliance with the intent and provisions of Grand Forks County PSAP Joint Powers Agreement and all applicable policies, rules, regulations, ordinances and statutes while acting as liaison between the User groups and the 9-1-1 Authority Board. This position will coordinate assigned activities with other City departments and outside agencies to provide the highly responsible and complex administrative support necessary to meet the mission and objectives of a computer-aided county-wide PSAP. The Director oversees and participates in the development and administration of the PSAP Department budget; approves the forecast of funds needed for staffing, equipment, materials and supplies, approves expenditures and implements budgetary adjustments as appropriate and necessary. The candidate must be able to communicate clearly and concisely, both orally and in writing, in addition to establishing and maintaining effective working relationships with those contacted in the course of work.
Candidates must have an equivalent to a B.S. degree with major course work in business administration, communications or a related field and possess at least five years of increasingly responsible communications experience, including three years of administrative and supervisory responsibility. Requires possession of, or ability to obtain an appropriate, valid Emergency Medical Dispatch Certificate, Associate Public Safety Communications Organization Certificate, Communications Training Officer Certificate, NCIC license and a valid drivers license.
Visit our Web site (www.grandforksgov.com) for application.
Send completed application to:
Human Resources Department
City of Grand Forks
PO Box 5200
Grand Forks, ND 58206-5200
Deadline for application is 5:00 PM March 5, 2010.
EEO Employer
04-25-10
WIRELESS COMMUNICATION SERVICES ASSISTANT MANAGER
CITY OF AUSTIN
WIRELESS COMMUNICATION SERVICES DIVISION
AUSTIN, TEXAS
WIRELESS COMMUNICATION SERVICES ASSISTANT MANAGER 111622
Salary Range - Commensurate
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
- Assists with oversight of the installation, repair, and activities for systems and equipment.
- Provides support for reliable voice radio, mobile data, and other forms of wireless communication between agency users.
- Ensures compliance with contracts and written agreements with vendors, private sector businesses and other governments.
- Prepares analysis, research, and written reports on wireless communication issues
- Assists with preparation and monitoring of radio frequency coordination and Federal Communications Commission (FCC) license applications
- Communicates verbally and in writing about wireless issues and tasks.
- Develops and prepares for review short-term and long-term plans and proposed budget for wireless communication equipment and systems.
- Assists departmental management in developing appropriate policies and procedures, directives, and staff and customer training programs.
- Directs and oversees the activities and performance of division administrative support staff.
- Performs project management duties as assigned.
Responsibilities - Supervision and/or Leadership Exercised: Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.
Minimum Qualifications
Bachelor’s degree in Communications, Electronics, Engineering, or related field plus four (4) years of experience in the wireless communication field, with an emphasis on public safety voice radio systems, and at least, two years of which were in a supervisory/lead capacity. Education or Experience may be substituted up to a max of four (4) years.
The city offers a competitive wage and benefits package that offers a medical, vision and dental plan. A pension plan (COAERS), sick and vacation leave and eleven paid holidays are provided.
Apply online at https://www.austincityjobs.org
04-22-10
CITY OF SANTA ROSA
TECHNICAL SERVICES DIVISION MANAGER
(POLICE DEPARTMENT)
SANTA ROSA, CA
The City of Santa Rosa is the largest city between San Francisco and Portland, with approximately 160,000 citizens, and is nestled in the center of the famous Sonoma Wine Country.
The Santa Rosa Police Department has 256 highly dedicated professionals divided between its three divisions: Field Services, Special Services and Technical Services. The Technical Services Division Manager (TSDM) is a command level civilian manager reporting directly to the Police Chief. The TSDM oversees the critical functions of Communications, Records, Property and Evidence Storage, and Department technology.
Responsibilities...
- Plan, direct, and manage the personnel and activities of the Technical Services Division and coordinate Division activities with the rest of the Police Department.
- Prepare and monitor the Division budget and obtain and manage the City’s State 9-1-1 funds.
- Participate at the decision-making level in the Sonoma County Public Safety Consortium (Joint Powers Authority) for County-wide law enforcement technology and information sharing.
- Prepare and present a variety of reports to the Chief of Police, City Manager, City Council, and the community.
- Respond to difficult community concerns and requests for information.
- Maintain positive relationships and address employee concerns with labor groups and their representatives.
- Keep the department’s operational and office technology on the cutting edge.
The Successful Candidate…
You are encouraged to apply if you have a Bachelor’s degree with major coursework in business or public administration, criminal justice, telecommunications, or a closely related field; and six years of increasingly responsible experience in a public safety communications and records operation, including four years of supervisory experience and two years of experience directly related to emergency dispatching.
Salary: $8,365 to $10,820 per month
APPLY BY MARCH 1, 2010
A completed City application and a Supplemental Questionnaire are required. Review the job brochure and apply online only at:
www.srcity.org/jobs
If you have questions about the position, contact:
Jami Ross, Human Resources Analyst
Phone: (707) 543-3066
E-Mail: jross@srcity.org
04-11-10
POLICE COMMUNICATIONS SUPERVISOR
CITY OF LUFKIN
LUFKIN, TX
The City of Lufkin is accepting applications for Police Communications Supervisor.
Duties:
- Oversees operations for dispatching of Police, Fire and EMS services
- Supervises communication center staff.
- Assists in preparing and presenting oral and written reports.
- Implements professional principals, values and planning coordination under the direction of the Support Services Lieutenant to assure the agency upholds an efficient and professional communication center.
Qualifications:
- High School diploma or GED
- Ability to effectively communicate both orally and in writing
- Ability to learn FCC licensing and compliance regulations
- Ability to learn communications systems
(Computer Aided Dispatch, 911 Operations)
Desired Skills:
- Proficient in Information Technology applications and equipment
- Broad management experience
- Experience in emergency dispatch
- Experience in integrating new projects into daily tasks
- Additional college hours or degree
Salary: $40,000 - $50,000 annually, depending upon education and experience
The City provides an excellent benefits package which includes medical, dental, life, 457 plan, TMRS retirement, paid holidays, sick time and vacation.
Apply Monday – Friday: 8:00 A.M. – 5:00 P.M.
Human Resources Department, Room 226
300 E. Shepherd, Lufkin, Texas, 75901
Or apply online at:
www.cityoflufkin.com
Equal Opportunity Employer
04-11-10
EMERGENCY AND WIRELESS COMMUNICATION MANAGER
TRAVIS COUNTY EMERGENCY SERVICES
AUSTIN, TX
Coordinates County's participation in the Austin/Travis County Regional Radio System (RRS) including system design, infrastructure technology, user equipment, and related costs. Manages Emergency Services Technology & Communications personnel, capital, and operating budgets. Develops County-wide wireless communication policies and procedures. Coordinates programs in conjunction with regional public safety entities.
Minimum Requirements
Bachelor’s degree in Communications or a directly related field AND eight (8) years increasingly responsible management experience with demonstrated ability to administer and oversee large, complex communications-related projects, including experience with public safety radio and 9-1-1 program coordination and administration OR any combination of education and experience that has been achieved and is equivalent to the stated education and experience and required knowledge, skills, and abilities sufficient to successfully perform the duties and responsibilities of this job.
Salary: $5923.70 – $7700.827 monthly; Commensurate with experience
To view the detailed job announcement and application instructions, visit www.TravisCountyJobs.org
This position is open until filled.
04-03-2010
9-1-1 DIRECTOR
MORGAN COUNTY, AL
The Morgan County Emergency Management Communication District is seeking qualified candidates for the position of 9-1-1 Director. A Master’s Degree from an accredited college or university with major course work in Criminal Justice, Public Safety Administration or a related field is desired and ten (10) years of increasing responsible experience in the supervision and management of a public safety operation. Must pass a full police background investigation and drug-screening test.
Benefits: Blue Cross medical and dental, vision coverage , State retirement, Vacation- 2 weeks for first 4 years, 3 weeks after 5 years and 4 weeks after 10 years, sick leave that accrues at 4 hours every 2 weeks, 12 paid holidays and 3 floating holidays, life insurance, short-term and long-term disability.
Salary Range: $50,000 to $80,000 annually
Job description and application are available at Morgan County EMCD website at: www.morgan911.org
Completed signed applications can be emailed to directorsearch@morgan911.org, faxed to (256) 351-4840 or mailed to Morgan County EMCD, 4216 Highway 31 S, Decatur, AL 35603.
Applications must be received by 4:00 p.m. on Monday, March 1, 2010.
EOE
03-25-2010
NORTH COUNTY DISPATCH JOINT POWERS AUTHORITY
RANCHO SANTA FE, CA
Invites Applications for the Position of
OPERATIONS SUPERVISOR
$5,241 to $6,370 Monthly
(Open until filled—One year probationary period)
(Plus a comprehensive benefits package including health, dental, life, disability, and 2.7 percent at 55 retirement (employer paid). Excellent vacation and sick leave benefits, including 11 paid holidays per year)
THE POSITION
A Management level position, under general direction, the Operations Supervisor is responsible for the day-to-day operations of the joint fire, emergency medical ser-vice, and private patrol communications center. The position of Operations Supervisor is FLSA exempt.
The Operations Supervisor receives general direction from the Communications Manager and exercises direct and indirect super-vision over assigned clerical, technical and professional personnel. Must be able to remain calm and effective under heavy workloads and in emergency situations. The Operations Supervisor must be able to analyze situations quickly and respond with a reasonable course of action within established guidelines.
The Operations Supervisor assists with the development of and implementation of the Communication Center policies, procedures and regulations. Advises and assists the Communications Manager in the analysis, planning, development and implementation of routine and emergency procedures and processes required in the efficient and accurate receipt of telephonic and radio communications for the purpose of providing rapid and appropriate fire services information to the public.
Supervises and evaluates shift supervisors, and coordinates the operations of the joint fire communications center with other participant members. Responsible for the coaching, counseling, performance appraisals and quality assurance of a team of 911 operators and/or dispatchers.
MINIMUM QUALIFICATIONS
Minimum of five (5) years employment with a public safety (911) dispatch center, with a minimum of two (2) years of supervisory experience. Other combinations of experience and education that meet the minimum requirements may be submitted.
Recommended:
Training and experience equivalent to a bachelor’s degree from an accredited college or university with major course work in telecommunications, business or public administration, or a closely related field is highly desirable.
The ideal candidate will understand the functions of a dispatch center, including the Computer Aided Dispatch system, 800 MHz trunked radio systems and computer-based E911 telephone systems.
We are seeking individuals who lead by example, have experience with coaching and counseling, as well as proficiency in human resources and managing employee relations.
TO APPLY
If you are interested in this position, please submit an application, supplemental questionnaire and resume to:
North County Dispatch JPA
Personnel Department
P.O. Box 410
Rancho Santa Fe, CA 92067
www.ncdjpa.org
Application documents are available on our website, or can be mailed, if requested over the job line at 858-756-6066.
Resumes may be submitted, but not substituted for the application. Failure to submit a complete application and supplemental questionnaire will disqualify you from consideration. (Postmarks, faxes and interoffice mail will not be accepted if not received by the filing deadline date—currently open until filled.)
SELECTION PROCESS
Applications, supplemental questionnaires and resumes will be reviewed to determine the most appropriately qualified candidates who will be invited to participate in the examination process which may include an assessment center. This assessment center may consist of the following exercises: written exercise, structured oral board and a workplace scenario. The date of the assessment center will be announced, based on the number of applications received.
Candidates with a disability which may require special assistance in any phase of the application or testing process should ad-vise the North County Dispatch JPA—Personnel Department, upon submittal of application. Documentation of the need for accommodation must accompany the request. The North County Dispatch JPA is an Equal Opportunity Employer (EOE).
The provisions of this announcement do not constitute an ex-pressed or implied contract. Any provision contained in this announcement may be modified or revoked without notice. The se-lection schedule and process will be determined after the final filing date. The final selection will be made by the Administrative of the JPA.
03-10-2010
Job Opportunities are from the pages of the Public Safety Communications/APCO BULLETIN, The Official Magazine of APCO International. For information on how to have a job opportunity or job wanted ad placed in the magazine Click Here to email or you can call: 386-322-2500, Extension 2418.
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