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Request for Proposal
NOTICE TO INTERESTED PROPOSERS
RFP-EMCOM-15-11
Ramsey County Department of Emergency Communications
Saint Paul, Minnesota
Ramsey County, Minnesota requests proposals for a Staffing Study of its Emergency Communications Center (ECC). The consolidated PSAP and dispatch center has a year of operating and staffing statistics for an external expert review that determines appropriate staffing methodology and levels for the ECC given call volume and accepted service standards. The successful bidder will justify the approach and methodologies considered, gather information, analyze shift workloads, assess the working environment, and determine staffing to meet the defined service quality metrics. The ECC ranks among the largest public safety dispatch centers in the Upper Midwest, serving eight law enforcement agencies and nine fire departments, two of which provide full EMS service, with 3.1 million calls annually.
Experience with large, complex public safety dispatch operations that serve multiple jurisdictions and multiple public safety disciplines will be a major selection criteria.
Proposals Due: October 29, 2008
Question Submittal By: October 3, 2008
Draft written report Due: March 1, 2009
For information or a copy of the Request for Proposal, please contact:
Ruth Richardson
Division of Contract and Analysis Services
280 City Hall/Court House Bldg.
15 West Kellogg Blvd.
St. Paul, MN 55102
Telephone: 651-266-8900
ruth.richardson@ci.stpaul.mn.us
Fax a request to: 651-266-8919
Or
Download (registration required) RFP-EMCOM-15-11 from:
http://www.demandstar.com/supplier/bids/agency_inc/bid_list.asp?f=search&mi=686378
11/30/08
Request For Proposal
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