Recent studies support public safety communications as a profession requiring dedication and high standards of training. These studies also document elevated health risks related to the stress of the job and environment. Dispatcher testimonials corroborate these conclusions. Public safety dispatching can be compared to similar stressful careers such as Air Traffic Controllers, who are strictly regulated and held to a high standard of competency.
Reports / Studies
- ProCHRT
- APCO Project RETAINS
- CPR Simulation Study
- Dispatchers Are Underpaid News Article
- Potential Impacts Of Next Generation 911 On Call Center Personnel — Spokane Report
- Trauma Exposure — The Experience Of 911 Telecommunicators — 2008 Study
Other Resources
- 911 Report Final — Florida 9-1-1 — The State Of Emergency
- Air Traffic Controller 1
- Air Traffic Controller 2
- Air Traffic Controller 3
- Air Traffic Controller Human Factor
- Benefits Of Certification
- Emergency Dispatching Not For The Faint Of Heart
- ProCHRT Chapter Liaisons
- Texas Hiring And Education 2009
Testimonials
- Testimonial — California
- Testimonial — Chicago
- Testimonial — Washington 1
- Testimonial — Washington 2
- Testimonial — Washington 3
- Testimonial — These Are The Most Disturbing Calls