Seeking opportunities to celebrate our profession within our workplace as well as educating our communities will further our goals of achieving recognition for the critical role telecommunications plays in public safety. Enhancing relationships with our law enforcement, fire service and EMS partners will help reinforce that telecommunicators are the true first responders. Building effective relationships with the media will help further educate the public and highlight the positive work that is accomplished every day. Reaching out through citizen academies or tours; connecting with and educating elected officials; and working with children in local schools are among the efforts that will help put a face to 9-1-1.
Items marked NEW have been added within the past month.
Public Education Ideas
- Citizen Academy-Santa Cruz
- Dispatch Sit-Along Program - Sacramento
- Elected Official Invitation 2012
- I Am A Public Safety Communications Professional Letter
- King Co Sheriff 911 Citizen Academy Brochure
- King Co Sheriff 911 Citizen Academy Info
- Missouri - 911 At The State Fair
- Missouri State Fair And 911
- NCMEC link — media center, Take 25, press kit, etc.
- Social Media – Twitter, Facebook
Tools
- 9-1-1 Car Design
- 9-1-1 Logo
- Dr. Oz 9-1-1 Safety Information
- King Co Sheriff 911 Recruitment Brochure
- Longmont Public Safety: 9-1-1 Know Your Location NEW
- Teaching Points For Public Education Video
- Tribute To Dispatchers
Press Releases
- 911 NCMEC Press Release
- CALEA News Release
- CPR Save Press Release
- EMS Heroes
- King Co Sheriff 911 Citizen Academy Press Release
- PRO-CHRT Press Release 04-16-09
- Sample Press Release — National Telecommunicator Week
- Vermont Text to 911 Trial Press Release
APCO Website (Advocate’s Toolbox)
References/Media (news articles)
- 10 Things Dispatchers Want You to Know
- 911 Call Takers Are Real First Responders (Emergency Management) NEW
- 911 Dispatchers Launch Radio Show
- 911 Processing Time Articles
- 911 Report Final - Florida 9-1-1 — The State Of Emergency
- AT&T Text Messaging To 911
- Aurora Theater Shooting — Dispatchers
- Better Than Good Enough — CALEA Article
- Billings Gazette — Dispatchers and PTSD
- CALEA Communications Channel 10-12
- Dispatcher Calms Man Who Shot Son/Daughter NEW
- Dispatcher Recognition — Michigan
- Fairfax County Celebrates Telecommunicator Week NEW
- I-275 Mass Vehicle Accident After Action Report
- Introducing 911 to the Community (Valley Com)
- Letter To Governor And Legislators Regarding 911 Diversion- Sample
- Local 911 Response Is Stellar CA Standard
- LTNAPCO 9-1-1 Dispatchers Interview
- Man Meets His A-Team
- Montana APCO Support Of D Block Legislation Senate Bill 3756
- National Certification Program For 911 Telecommunicators Long Overdue
- National Telecommunicator Week - Dispatchers Keep Cool
- Newtown Lessons NEW
- PSC Training Survey
- PSC Update On ND
- Police Standoff and NORCOM Trainee NEW
- San Jose 9-1-1 Dispatchers Burned out, Leaving in Droves
- Unsung Heroes: Montana's Rural 911 Dispatchers
- Video Clip — Interview with Aurora Theater Shooting Dispatchers
- Washington State Patrol - Good to Know Video (below)