The “Human Factor”, whether referring to hiring, retention or recognition, presents an extreme challenge to a highly skilled workforce with mission critical outcomes.  The resources in this section of the ProCHRT Toolbox are designed to help you meet these challenges by identifying different ways to address staffing through recruitment/hiring practices, training, health impact awareness and mitigation, turnover and other human factors identified within public safety communications.

Items marked NEW have been added within the past month.

Recruitment

• 911 Recruitment Card - Sarasota, FL
• APCO Career Center 
• APCO Standards; Telecommunicator, Supervisor, Manager, CTO
• Brochure -NorCom WA
• Companies that Use Social Media to Recruit Have Lower Turnover
• Hiring - Occupational Dispatcher Defined
• Recruitment & Hiring Policy NorCom WA
• Refer A Friend Prize

Staffing

• APCO Project RETAINS Next Gen Report
• Arlington County VA Article
• Estimation Worksheets

Recognition

• A Tribute to Dispatchers
• Agency Employee Program
• APCO Awards Programs
• APCO Awards PSAP Awards Program
• APCO CALEA Accreditation Manager Training
• APCO Life and Senior Member Awards
• APCO Project 33 (P33)
• APCO RPL Program
• CALEA
• Game For National PST Week
• Ideas — Decatur, GA
• National Public Safety Telecommunications Week -APCO Announcement
• Ways To Celebrate National PST Week

Health & Welfare

• 10,000 Steps a Day
• 6 Ways to Make Working Night Shift Less Hazardous
• Article on Adrenal Health
• Disadvantages To Working The Night Shift
• Effect Of Night Shift On Nurses
• Effects of Sitting For Long Periods Of Time
• Effects Of Working Night Shift On Depression
• Exercise at Your Desk
• Get Healthy by Taking the Stairs
• High Blood Pressure Report By Institute Of Medicine
• High Blood Pressure Report
• How to Sleep Better
• PTSD Report

Stress

• Hazards of Being a 911 Dispatcher  NEW
• Managing Conflict in Meetings 
• Mental Exhaustion Symptoms
• PTSD Report
• Side Effects
• Signs And Symptoms of Burnout
• Signs Of Stress
• Stress — Introduction To The Physiology Of Stress
• Stress — Traumatic Incident Stress
• Stress at Work 
• Stress On The Job
• Stress Reduction
• Stress Quiz
• Trauma Exposure - The Experience Of 911 Telecommunicators - 2008
• Weight Gain
• Womens Heart Risks