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2007 Index by Keywords
Key:
CC = Cool Cache
OL = Offline
PB = Public Broadcast
10 Codes/Plain Language
10–23?! Is that a Cat in a Tree or a Residential Fire?
Radiohead 73(07) 56
Needed: Common Channel Names: It’s Time to Talk the Same Language
Ward M 73(03) 24
700-MHz
700-MHz Solutions: Last-Minutes Changes for the 700-MHz Public Safety Allocation?
Haraseth R 73(02) 22
A New Landscape: The 700-MHz Journey Begins
O’Hara S 73(11) 19
APCO Supports PSBT legislation [PB]
Staff 73(03) 26
Broadband Spectrum Needs: The Delivery Highway for Lifesaving Data
McCarley W 73(02) 12
The Buzz about 700 MHz: Plus, New Web Site Offers Forum for Interoperability Information Exchange
Ward M 73(10) 22
Congress Deliberates Grant Program: Plus: FCC Continues to Focus on 700 MHz Gurss R;
Ors Y 73(04) 16
The Evolution of Wireless Communications: From Spark Gap to Broadband, We've Come Full Circle
Haraseth R 73(03) 38
FCC Actions on 800-MHz, 700-MHz & E9-1-1 Issues: Plus, New Details on $1 Billion Grant Program
Gurss R; Ors Y 73(07) 14
FCC Adopts Innovative Plan for 700-MHz Broadband
Gurss R 73(09) 20
FCC Proposes Major Change in 700-MHz Licensing
Gurss R; Ors Y 73(02) 16
Finding Broadband Solutions: A Public Safety Broadband Trust Report, Plus: Other Frequency Updates
Gurss R; Ors Y 73(01) 16
The Frequency Shuffle: FCC Actions Expected Sept. 11
Gurss R 73(10) 18
Fumphering Around: From Chairs to Frequencies Staff 73(12) 57
Louisiana Deploys Broadband [CC]
Staff 73(12) 54
Managing Change in the Fast Lane: Time to Move Past 700-MHz Denial
Haraseth R 73(07) 20
Nationwide Broadband Public Safety Network Under Consideration
Gurss R; Ors Y 73(02) 16
New Orleans Transitions to New Communications System [PB]
Staff 73(03) 26
On the Fast Track: FCC Initiates 700-MHz Processing & Congress Considers VoIP 9-1-1 Act
Gurss R; Ors Y 73(06) 18
Paradigm Shifts: Managing Change in Positive Ways
O’Hara S 73(05) 18
Public Safety Broadband Network Coming Together: Fast Action on 700-MHz Spectrum
Gurss R 73(12) 16
Wireless Net Neutrality: Open Platform Could Be Public Safety's Broadband Solution
Haraseth R 73(04) 22
Year in Review: Focus on FCC Actions
Gurss R 73(08) 18
800-MHz Rebanding
800 MHz: Planning & Implementation in Parallel [PB]
Staff 73(06) 28
Agreement on Replacement Repeaters [PB]
Staff 73(05) 20
Commission Rules on PSAP-Level Accuracy: Plus, 800-MHZ & VoIP 9-1-1 Issues
Gurss R; Ors Y 73(11) 16
Cross-Border Communications Advances: APCO & NPSTC Cooperate on Crucial Topics
Ward M 73(12) 19
FCC Actions on 800-MHz, 700-MHz & E9-1-1 Issues: Plus, New Details on $1 Billion Grant Program
Gurss R; Ors Y 73(07) 14
The Frequency Shuffle: FCC Actions Expected Sept. 11
Gurss R 73(10 18
Reconfiguration Milestones [PB]
Staff 73(08) 33
Share the Knowledge: Benefit From Your Public Safety Neighbor’s Reconfiguration Experiences [PB]
Staff 73(02) 24
Slow Progress E9-1-1: Legislation & Rebanding Update
Ors Y; Gurss R 73(03) 20
Year in Review: Focus on FCC Actions
Gurss R 73(08) 18
Accreditation
CALEA’s New Standards [CC] 73(10) 59
Amateur Radio
Disaster Planning & Supplemental Emergency Communications: What Resources Are Available? [CC]
Whitney D 73(05) 262
REACT: Assisting Public Safety for 45 Years [PB]
Staff 73(08) 32
APCO Bulletin & Association News
2007 Program Released Staff 73(05) 22
2007 Resolutions for Consideration: Proposed Constitution & Bylaws Amendments
Staff 73(06) 44
250 Years of Service
Staff 73(06) 31
73rd Annual Conference & Exposition: Where Educational & Networking Opportunities Abound
Russo A; Losavio K 73(08) 40
AFC Trains Local Advisors
Haraseth R 73(06) 30
APCO & IJIS Reaffirm Partnership
Staff 73(05) 22
APCO Introduces New Corporate Partnership Program
Staff 73(08) 34
APCO Launches Online Resources Library: Research Made Easy [PB]
Staff 73(02) 29
APCO Wants You! Committee Nominations Due April 30
McCarley W 73(02) 30
APCO’s Friendship Philosophy
Russo A 73(07) 29
Attached at the Hip
Rybicki R 73(09) 26
Awards Deadline Approaching: Honor Someone You Know
Staff 73(02) 30
Be Ready When the Crisis Hits: Lessons Learned During the Perfect Storm
Staff 73(07) 28
Before Marconi, There Was Loomis
Rybicki R 73(07) 29
Bob Wallace (K4YNT) Signs Off
Yetman N 73(09) 26
A Brief History of the Battery
Rybicki R 73(11) 22
Buy a Brick
Russo A 73(05) 24
The Buzz About Frequency
Rybicki R 73(05) 22
Call for Papers
Staff 73(02) 31
Celebrating Public Safety Communications
Russo A 73(03) 29
Celebrating … Us: National Public Safety Telecommunications Week
Russo A 73(02) 30
A Change of Pace
Staff 73(10) 26
Chapter Bio: Northern California
Yerger T 73(08) 36
Chapter Officer Workshop
Russo A 73(05) 24
A Connecticut Conference: APCO’s Atlantic Chapter Promises an Exciting Event
Vannais J 73(10) 26
Don’t Forget CALLS Corporate Award for Leadership in 9-1-1 Location Solutions
Staff 73(02) 30
Fancy Feet
Staff 73(07) 29
FCC Appoints APCO’s Dick Mirgon to Advisory Committee
Staff 73(12) 26
… Fond Farewell: Gary Kollman Retires
Yetman N 73(04) 26
Good Ol’ Baltimore
Rybicki R 73(10) 26
Hang ‘Em High—The Banners of APCO Pride that Is
Russo A 73(06) 31
Have a Button: CPRA Offers Inexpensive Give-Away
Staff 73(02) 31
Helping Our Leadership
Russo A 73(10) 27
The Hunt Is On … Attendees Win Big at First-Ever APCO Scavenger Hunt
Blaschak B 73(10) 37
Introducing the APCO Institute Advisory Committee
Carslay Y 73(12) 26
Mark Cannon Joins APCO Staff
Staff 73(06) 30
Meet the Member Chapter & Services Committee
Fisk CA 73(10) 27
Meeting Announcements: Nashville to Host Gulf Coast Regional Conference
Staff 73(02) 31
Meeting Masters
Russo A 73(11) 24
Meetings & Events
Staff 73(08) 38
Members Helping Members: How Connections Benefit Public Safety
McCarley W 73(05) 14
Membership Services Planning for 2007
Russo A 73(01) 28
Morse Code: Not Yet Obsolete
Rybicki R 73(03) 28
National Public Safety Telecommunications Week
Russo A 73(04) 26
New Year, New Direction: What Readers Really Want
Losavio K 73(01) 30
The Next Step for Comm Center Retention
Staff 73(12) 26
One Voice: APCO Partners for Progress
Carter W 73(12) 14
Partnership for Success: Public Safety Communications Benefits from APCO/Elsevier Public Safety Partnership
McCarley W 73(01) 12
Perseverance Pays Off: Reflecting on Achievements & Anticipating Things to Come
McCarley W 73(08) 16
Project 41 (LOCATE-VoIP) Update
Cade WA 73(03) 28
The Quorum Speaks
Staff 73(11) 23
Raising the Bar [PB]
Staff 73(11) 20
Recognizing Leadership: Highlights from APCO’s 73rd Annual Conference & Exposition
Losavio K 73(10) 30
Region 39 Meeting
Staff 73(12) 29
Rewind: April 1997
Rybicki R 73(04) 26
Save the Dates
Staff 73(12) 29
Seeking APCO Conference Proceedings
Swan D 73(05) 24
A Self-Proclaimed ‘Old Fossil’ Pitches a New Idea
Ford LD 73(11) 22
Settling In [PB]
Powers S 73(05) 20
Significant Action Updates Using the ‘30-day’ rule
Staff 73(08) 34
Silent Key: Remembering Lynn Casey Clinard J 73(02) 31
Silent Key: Pauline Ruth Rentschler
Staff 73(03) 29
Tales From a Winner: A First-Time Attendee Scores Knowledge, Friends & Memories
Grener L 73(10) 35
Technology & Leadership: The Pillars of Success
Carter W 73(10) 14
Tinkerers: Old & New
Rybicki R 73(12) 27
Welcome back to Baltimore Harbor History
Rybicki R 73(08) 44
What’s in a Chapter?
Russo A 73(09) 26
What’s Your Area of Expertise? Member Assistance Advisory Program Is Expanding Its Roster
Staff 73(01) 28
Where’s Willis? Find APCO’s Newest President & Win
Staff 73(10) 28
Y2K Revisited
Rybicki R 73(01) 29
Your Baltimore Agenda
Blaschak B 73(07) 28
Awards
2007 Honor Roll: APCO Names PSAP & CALLS Award Winners
Yetman N 73(08) 48
And the Award Goes to … [PB]
Staff 73(05) 20
Awards Deadline Approaching: Honor Someone You Know
Staff 73(02) 30
Don’t Forget CALLS Corporate Award for Leadership in 9-1-1 Location Solutions
Staff 73(02) 30
Leadership in Policy Awards [PB]
Losavio K 73(07) 22
CAD/RMS (Computer-Aided Dispatch/Records Management Systems)
Intuitive CAD in Volusia County: New System Supports Multiple Agencies
Estes M 73(06) 40
Modesto Gets New CAD [PB]
Staff 73(11) 20
Updates: D.C. Changes Dispatch Strategy [PB]
Losavio K 73(01) 25
Volusia County Picks Tiburon for CJIS Integration [PB]
Staff 73(04) 24
Commercial Advisory Committee Contibutions
Coming to a Building Near You
Daniel J 73(12) 52
Designing Fire Service Comm Systems [CC]
Anderson B 73(04) 48
Disaster Planning & Supplemental Emergency Communications: What Resources Are Available? [CC]
Whitney D 73(05) 262
D-Mystifying VoIP [CC]
Shark AR 73(03) 52
Emerging Technology: The Watchword Is Adaptability [CC]
Smathers K; Coover D 73(03) 52
Knowledge Investment: How to Sponsor–or Apply for–an APCO Scholarship [CC]
Daniel J 73(01) 58
Managing Threats to First-Responder Communications Networks [CC]
Schoenberg C 73(07) 46
Private Partners: Telematics Service Providers [CC]
McCormick C 73(11) 54
Technology Drives Consolidation [CC] McClure ND 73(06) 58
Communications Center Design
14 Days Alone: The Human Side of Redundancy
Smith B 73(01) 18
Construction Standards: How NFPA 1221 Relates to Comm Center Design
McClure ND; Loomis SE 73(04) 54
Design/Build Strategies
Loomis SE; McClure ND 73(12) 56
Evolving Equipment Rooms: A Prescription for Adaptability
Loomis SE; McClure ND 73(02) 70
Going Green: Green Design Is Good Design for PSAPs
Loomis SE; McClure ND 73(06) 62
Human Factors in Design: Hallmarks of Next-Generation Dispatch Centers
McClure ND; Loomis SE 73(01) 62
Man & Machine: Evolving Trends in PSAP Design
Loomis SE; McClure ND 73(10) 60
Of Mice & Monitors: How Technology Affects Workstation Design
McClure ND; Loomis SE 73(03) 62
Plan for the Inevitable: How to Prepare for the Consolidation or Expansion in Your PSAP’s Future
Neal G 73(06) 38
Radio System Security: An Information Age Perspective
Springer B 73(07) 30
Safety First Shooting Serves as an Important Reminder
McClure ND; Loomis SE 73(07) 54
Secure Designs: Anticipate the Worst to Mitigate the Damage
Smith B 73(03) 22
The Multi-Purpose Room: Training Facilities for the Next-Generation Comm Centers
McClure ND; Loomis SE 73(08) 110
Under All Conditions: It’s about Capacity, Reliability & People
McClure ND; Loomis SE 73(09) 54
Continuing Education
The Accidental Poisoning: 800/222-1222 Puts Poison Control Center Experts on the Call with You [CDE #22399]
Kaufman P 73(10) 50
The Anatomy of a Problem: Recognizing & Interrupting the Chain of Events that Leads to a Crisis [CDE #22398]
Boudreaux M 73(09) 42
The Aspiring Supervisor: Understanding the Opportunities & Challenges,
While Avoiding the Pitfalls [CDE #22390]
Ihnken A 73(01) 32
Cats, Dogs & Snakes, Oh My! When Animal Encounters Go Bad [CDE #22396]
Ihnken A 73(07) 40
Child Abducted at Gunpoint: A First-Person Account
Scott D 73(08) 94
Death by Stress? Coping Techniques for High-Stress Situations [CDE #22400]
Boudreaux M 73(11) 44
Emergency Childbirth: How EMDs Can Assist During an Out-Of-Hospital Delivery [CDE #22391]
Kaufman P 73(02) 32
Fire Communications: 101 Firefighters & Fire Dispatchers Identify Common Issues [CDE #22393]
Ihnken A 73(04) 40
‘How Can I Help You?’ Customer Service in Emergency Communications [CDE #22401]
Hanna-Wiles S 73(12) 40
Out of the Classroom: Making the Case for Online Training
Miller RW 73(10) 46
Performance Counseling: A Cooperative Approach to Behavior Modification [CDE #22395]
Ihnken A 73(06) 32
Taking Online Courses Through the APCO Institute
Ihnken A 73(10) 49
Too Sweet: Identifying & Managing Diabetic Emergencies [CDE #22394]
Kaufman P 73(05) 30
Location, Location, Location: PSAPs Face Challenges of Emerging Technology [CDE #22392]
Ihnken A 73(03) 44
Gone Missing: The Telecommunicator’s Role in Activating and AMBER Alert [CDE #22397]
Hanna-Wiles S 73(08) 92
Directories & Guides
2007 Hot Products: 25 Innovative New Products Showcased at APCO’s 73rd Annual Conference
Staff 73(11) 26
2007 Membership Directory
Staff 73(05) 45
2008 APCO Buyer’s Guide
Staff 73(10) 64
Disaster Management & Preparedness
14 Days Alone: The Human Side of Redundancy
Smith B 73(01) 18
Be Prepared: Don’t Forget to Test Your Satellite Phone [CC]
Staff 73(08) 102
Be Ready When the Crisis Hits: Lessons learned During the Perfect Storm
Staff 73(07) 28
Be Vigilant [PB]
Staff 73(09) 24
CEDAP Offers Interoperability Solutions: Small Communities ReceiveDirect Assistance
Greenberg J 73(08) 76
Communications on Wheels [CC]
Staff 73(07) 48
Disaster Planning & Supplemental Emergency Communications:What Resources Are Available? [CC]
Whitney D 73(05) 262
Dispatchers in the Field: Putting Unique Skills to New Use
Brophy JR 73(05) 26
EMAC Deploys TERT Teams [PB]
Garza M 73(12) 23
From Twisted Rubble: A Case Study in Rebuilding a CommunicationsNetwork after a Disaster
McCallion T 73(12) 36
Get & Stay Connected: NCS Offers Priority Telecommunications Services for Emergency Response
NCS 73(08) 64
Managing Threats to First-Responder Communications Networks [CC]
Schoenberg C 73(07) 46
New TERT Web Site [PB] Staff 73(03) 26
REACT: Assisting Public Safety for 45 Years [PB] Staff 73(08) 32
Ready in Texas [CC] Staff 73(08) 106
Rebuilding from Katrina: One Agency’s Tale [PB] Yetman N 73(12) 20
Secure Designs: Anticipate the Worst to Mitigate the Damage Smith B 73(03) 22
Stay on the Air: The Importance of Maintaining Communications at Mass Casualty Incidents Mack D; Heightman AJ 73(09) 32
Syndromic Surveillance: The Early Recognition of Terrorism & Pandemics Smith B 73(02) 18
Disaster Messaging
Alert WAVES [CC]
Staff 73(06) 61
Connecting a Campus [CC]
Staff 73(08) 102
Get & Stay Connected: NCS Offers Priority Telecommunications Services for Emergency Response
NCS 73(08) 64
School Emergency Response [CC]
Staff 73(06) 61
Emergency Medical Dispatcher
The Accidental Poisoning: 800/222-1222 Puts Poison Control Center Experts on the Call with You [CDE #22399]
Kaufman P 73(10) 50
Cats, Dogs & Snakes, Oh My! When Animal Encounters Go Bad [CDE #22396]
Ihnken A 73(07) 40
Emergency Childbirth: How EMDs Can Assist During an Out-Of-Hospital Delivery [CDE #22391]
Kaufman P 73(02) 32
Mysteries of the Medical Director Explained
Ihnken A 73(02) 34
Too Sweet: Identifying & Managing Diabetic Emergencies [CDE #22394]
Kaufman P 73(05) 30
Enhanced 9-1-1
E9-1-1 Solution [CC]
Staff 73(08) 106
E9-1-1 Update: 80% of Population New Covered by Phase II Wireless E9-1-1 [PB]
Staff 73(02) 28
Narrowbanding on the Horizon: Plus, APCO President Testifies on VoIP & More
Robert Gurss R, Ors Y 73(05) 16
Slow Progress: E9-1-1 Legislation & Rebanding Update
Ors Y; Gurss R 73(03) 20
Ready or Not! Emerging Technologies Are Upon Us
McCarley W 73(03) 16
Ethics
Code of Conduct: Ethics in Public Safety Communications
Smith B 73(12) 17
Frequency /Spectrum Issues
700-MHz Solutions: Last-minutes Changes for the 700-MHz Public Safety Allocation?
Haraseth R 73(02) 22
800 MHz: Planning & Implementation in Parallel [PB]
Staff 73(06) 28
Agreement on Replacement Repeaters [PB]
Staff 73(05) 20
APCO Supports PSBT legislation [PB]
Staff 73(03) 26
BDA Noise: Separating Fact & Fiction
Daniel J 73(02) 58
Broadband Spectrum Needs: The Delivery Highway for LifesavingData
McCarley W 73(02) 12
The Buzz about 700 MHz: Plus, New Web Site Offers Forum forInteroperability Information Exchange
Ward M 73(10) 22
Commission Rules on PSAP-Level Accuracy: Plus, 800-MHZ & VoIP 9-1-1 Issues
Gurss R; Ors Y 73(11) 16
Congress Deliberates Grant Program: Plus, FCC Continues to Focus on 700 MHz
Gurss R; Ors Y 73(04) 16
Cover-Up: Today’s Rapidly Changing In-Building Coverage Environment
Monro K 73(02) 50
Cross-Border Communications Advances: APCO & NPSTC Cooperate on Crucial Topics
Ward M 73(12) 19
The Evolution of Wireless Communications: From Spark Gap to Broadband, We’ve Come Full Circle
Haraseth R 73(03) 38
FCC Actions on 800-MHz, 700-MHz & E9-1-1 Issues: Plus, New Details on $1 Billion Grant Program
Gurss R; Ors Y 73(07) 14
FCC Adopts Innovative Plan for 700-MHz Broadband
Gurss R 73(09) 20
FCC Proposes Major Change in 700-MHz Licensing
Gurss R; Ors Y 73(02) 16
Finding Broadband Solutions: A Public Safety Broadband Trust Report, Plus, Other Frequency Updates
Gurss R; Ors Y 73(01) 16
The Frequency Shuffle: FCC Actions Expected Sept. 11
Gurss R 73(10) 18
Fumphering Around: From Chairs to Frequencies
Staff 73(12) 57
Louisiana Deploys Broadband [CC]
Staff 73(12) 54
Managing Change in the Fast Lane: Time to Move Past 700-MHz Denial
Haraseth R 73(07) 20
Nationwide Broadband Public Safety Network Under Consideration Gurss R; Ors Y 73(02) 16
A New Landscape: The 700-MHz Journey Begins
O’Hara S 73(11) 19
New Orleans Transitions to New Communications System [PB]
Staff 73(03) 26
On the Fast Track: FCC Initiates 700-MHz Processing & Congress Considers VoIP 9-1-1 Act
Gurss R; Ors Y 73(06) 18
Paradigm Shifts: Managing Change in Positive Ways
O’Hara S 73(05) 18
Public Safety Broadband Network Coming Together: Fast Action on 700-MHz Spectrum
Gurss R 73(12) 16
Radio System Constraints: Connections As, When & Where Needed
Haraseth R 73(01) 22
Reconfiguration Milestones [PB]
Staff 73(08) 33
The Results Are In! DHS Releases 2006 SAFECOM Survey Findings [PB]
Losavio K 73(01) 24
Share the Knowledge: Benefit from Your Public Safety Neighbor’s Reconfiguration Experiences [PB]
Staff 73(02) 24
Slow Progress E9-1-1: Legislation & Rebanding Update
Ors Y; Gurss R 73(03) 20
Statewide Interoperability: Planning Tools to Get to You Started
Ward M 73(06) 22
Validating Coverage: How to Implement a Coverage Acceptance Test Plan
Olson CB 73(04) 36
Wireless Net Neutrality: Open Platform Could Be Public Safety’s Broadband Solution
Haraseth R 73(04) 22
Year in Review: Focus on FCC Actions
Gurss R 73(08) 18
GIS/Mapping
Designing Fire Service Comm Systems [CC]
Anderson B 73(04) 48
Interactive Maps [CC]
Staff 73(12) 54
Map It Out: Contingency Planning & Other Roles for GIS
McCarley W 73(04) 14
New & Improved GIS Resource [CC]
Staff 73(04) 49
Pictometry’s Booming Business [CC]
Staff 73(04) 49
Grants & Funding
$1 Billion for Interoperability: Local Agencies Must Work with State Governments to Apply for the Grant [PB]
McCallion T 73(06) 24
CEDAP Offers Interoperability Solutions: Small Communities Receive Direct Assistance
Greenberg J 73(08) 76
Congress Deliberates Grant Program: Plus, FCC Continues to Focus on 700 MHz
Gurss R; Ors Y 73(04) 16
FCC Actions on 800-MHz, 700-MHz & E9-1-1 Issues: Plus, New Details on $1 Billion Grant Program
Gurss R; Ors Y 73(07) 14
Funding Allocated for Interoperability Grants [PB]
Staff 73(09) 24
Interoperability Goals & Resources [PB]
Losavio K 73(01) 24
Interoperability Grant Update: PSIC Grant Program Amended [PB]
Ors Y 73(10) 24
Health & Fitness/Lifestyle
A Change of Pace
Staff 73(10) 26
Code of Conduct: Ethics in Public Safety Communications
Smith B 73(12) 17
Death by Stress? Coping Techniques for High-Stress Situations
Bourdreaux M 73(11) 44
Dispatchers & Mental Health: How to Ensure Comm Center Personnel Get the Help They Need
Floyd S 73(01) 40
Food Fight: Just Say When & Where
Radiohead 73(03) 64
Going Green: Green Design is Good Design for PSAPs
Loomis SE; McClure ND 73(06) 62
‘How Can I Help You?’ Customer Service in Emergency Communications
Hanna-Wiles S 73(12) 40
Improving Morale & Motivation: Whose job Is It Anyway?
Bowen AR 73(04) 28
Mind What You Eat [PB]
Blaschak B 73(12) 24
Of Mice & Monitors: How Technology Affects Workstation Design
McClure ND; Loomis SE 73(03) 62
Performance Counseling: A Cooperative Approach to Behavior Modification
Ihnken A 73(06) 32
Sleep Solutions [PB]
Staff 73(11) 20
The Traumatic Call: How to Recognize & Manage Post-Traumatic Stress Disorder
Antonellis PJ 73(03) 32
History
100 Years Ago [OL]
Staff 73(01) 66
100 Years Ago [OL]
Staff 73(03) 66
250 Years of Service
Staff 73(06) 31
Attached at the Hip
Rybicki R 73(09) 26
Before Marconi, There Was Loomis
Rybicki R 73(07) 29
A Brief History of the Battery
Rybicki R 73(11) 22
The Buzz about Frequency
Rybicki R 73(05) 22
Did You Know … [OL]
Staff 73(04) 58
The Evolution of Wireless Communications: From Spark Gap to Broadband, We’ve Come Full Circle
Haraseth R 73(03) 38
Good Ol’ Baltimore
Rybicki R 73(10) 26
History of Amature Radio [OL]
Staff 73(05) 266
Interesting Times: Serving as an Instrument for Purposeful Change
McCarley W 73(07) 12
Morse Code: Not Yet Obsolete
Rybicki R 73(03) 28
NPSTC at 10 Years Old: Thanks for Being There
O’Hara S 73(08) 24
Pages from the Past [OL]
Staff 73(06) 66
Pages from the Past: July 1957 Conference Report [OL]
Staff 73(07) 58
Pages from the Past: Worker Woes [OL]
Staff 73(09) 58
Pages from the Past: Life & a Ballgame [OL]
Staff 73(10) 122
Pages from the Past: Chapter Living [OL]
Staff 73(11) 58
Pages from the Past: APCO Assumes Frequency Advisory Role [OL]
Staff 73(12) 58
Radioman’s Lament [OL]
Staff 73(08) 114
REACT: Assisting Public Safety for 45 Years [PB]
Staff 73(08) 32
Rewind: April 1997
Rybicki R 73(04) 26
Seeking APCO Conference Proceedings
Swan D 73(05) 24
Significant Events [OL]
Staff 73(02) 74
Tinkerers: Old & New
Rybicki R 73(12) 27
Welcome Back to Baltimore: Harbor History
Rybicki R 73(08) 44
Y2K Revisited Rybicki R 73(01) 29
In-Building Communications
BDA Noise: Separating Fact & Fiction
Daniel J 73(02) 58
Coming to a Building Near You [CC]
Daniel J 73(12) 52
Cover-Up: Today’s Rapidly Changing In-Building Coverage Environment
Monro K 73(02) 50
Incident Management & Preparedness
4 Ways to End a Hostage Situation: The Telecommunicator’s Role
Smith B 73(10) 44
Active Shooter Incidents: The Telecommunicator’s Response Role
Smith B 73(10) 20
Coordinate Multi-Agency Responses [CC]
Staff 73(02) 68
Dispatchers in Danger [PB]
Staff 73(07) 22
In the Line of Duty [PB]
Yetman N 73(09) 25
Keep ‘Em Talking: Training Telecommunicators for Hostage Situations
Devries D 73(10) 38
Proactive Training [PB]
Yetman N 73(09) 24
Safety First [PB]
Staff 73(04) 24
Stay on the Air: The Importance of Maintaining Communications at Mass Casualty Incidents
Mack D; Heightman AJ 73(09) 32
International
International Spotlight: Communications South of the Border
Elsberry L 73(08) 60
International Spotlight: Emergency Communications in Russia
Mund E 73(01) 28
Interoperability
$1 Billion for Interoperability: Local Agencies Must Work with State Governments to Apply for the Grant [PB]
McCallion T 73(06) 24
CEDAP Offers Interoperability Solutions: Small Communities Receive Direct Assistance
Greenberg J 73(08) 76
The Combined Events Radio Project: Interoperability Practiced Daily in British Columbia
Rodier P 73(09) 38
Communications on Wheels [CC]
Staff 73(07) 48
Dallas Goes Interop [CC]
Staff 73(01) 60
Funding Allocated for Interoperability Grants [PB]
Staff 73(09) 24
Interoperability Goals & Resources [PB]
Losavio K 73(01) 24
Interoperability Grant Update: PSIC Grant Program Amended [PB] Ors Y 73(10) 24
L.A. Deploys MOTOMESH [PB] Staff 73(04) 25
Mumbai Police Implement Intergraph System [CC] Staff 73(04) 51
Project 25 Update: Where We’ve Been & Where We’re Headed Jorgensen C 73(01) 46
San Diego Regional Interoperable Communications Project Levine S; Welty B 73(01) 50
Statewide Interoperability: Planning Tools to Get to You Started Ward M 73(06) 22
Rally Time: Fairfax County Event Demonstrates Interoperability Capabilities [PB] Grant J 73(08) 26
Legal
Who’s Really Calling? [PB] Wirth S; Wolfberg D 73(01) 25
Legislation & Government Affairs
The Buzz about 700 MHz: Plus, New Web Site Offers Forum for Interoperability Information Exchange Ward M 73(10) 22
Commission Rules on PSAP-Level Accuracy: Plus, 800-MHZ & VoIP 9-1-1 Issues Gurss R; Ors Y 73(11) 16
Congress Deliberates Grant Program: Plus, FCC Continues to Focus on 700 MHz Gurss R; Ors Y 73(04) 16
Cross-Border Communications Advances: APCO & NPSTC Cooperate on Crucial Topics Ward M 73(12) 19
FCC Actions on 800-MHz, 700-MHz & E9-1-1 Issues: Plus, New Details on $1 Billion Grant Program Gurss R; Ors Y 73(07) 14
FCC Adopts Innovative Plan for 700-MHz Broadband Gurss R 73(09) 20
FCC Proposes Major Change in 700-MHz Licensing
Finding Broadband Solutions: A Public Safety Broadband Trust Report, Plus, Other Frequency Updates Gurss R; Ors Y 73(01) 16
The Frequency Shuffle: FCC Actions Expected Sept. 11 Gurss R 73(10) 18
Managing Change in the Fast Lane: Time to Move Past 700-MHz Denial Haraseth R 73(07) 2
Narrowbanding on the Horizon: Plus, APCO President Testifies on VoIP & More Gurss R; Ors Y 73(05) 16
Nationwide Broadband Public Safety Network Under Consideration Gurss R; Ors Y 73(02) 16
A New Landscape: The 700-MHz Journey Begins O’Hara S 73(11) 19
On the Fast Track: FCC Initiates 700-MHz Processing & Congress Considers VoIP 9-1-1 Act Gurss R; Ors Y 73(06) 18
Public Safety Broadband Network Coming Together: Fast Action on 700-MHz Spectrum Gurss R 73(12) 16
Slow Progress: E9-1-1 Legislation & Rebanding Update Ors Y; Gurss R 73(03) 20
The VHF/UHF Narrowband Mandate: It’s Closer than You Think Johnson JW 73(08) 86
Year in Review: Focus on FCC Actions Gurss R 73(08) 18
Local/Regional Communications Systems
Dallas Goes Interop [CC] Staff 73(01) 60
From Utah to Ohio [CC] Staff 73(07) 49
Intuitive CAD in Volusia County: New System Supports Multiple Agencies Estes M 73(06) 40
L.A. Deploys MOTOMESH [PB] Staff 73(04) 25
Lakewood, N.J., Police Install Mesh Network [PB] Lindstrom AM 73(03) 27
Louisiana Deploys Broadband [CC] Staff 73(12) 54
New Orleans Transitions to New Communications System [PB] Staff 73(03) 26
Private Partners: Telematics Service Providers [CC] McCormick C 73(11) 54
San Diego Regional Interoperable Communications Project Levine S; Welty B 73(01) 50
The Combined Events Radio Project: Interoperability Practiced Daily in British Columbia Rodier P 73(09) 38
Updates: D.C. Changes Dispatch Strategy [PB] Losavio K 73(01) 25
Vermont Deploys NG9-1-1 System [PB] Staff 73(04) 25
Why Not WiMAX? Exploring One Possible Broadband Solution for Public Safety Plank D 73(04) 32
Yes, WiMAX! The Emerging Broadband Wireless Technology That Public Safety Will Want to Use Gould RH 73(07) 36
Location
Location, Location, Location: PSAPs Face Challenges of Emerging Technology [CDE #22392] Ihnken A 73(03) 44
Map It Out: Contingency Planning & Other Roles for GIS McCarley W 73(04) 14
Project LOCATE Releases Final Report [PB] Losavio K 73(06) 26
Management
The Anatomy of a Problem: Recognizing & Interrupting the Chain of Events that Leads to a Crisis [CDE #22398] Boudreaux M 73(09) 42
The Aspiring Supervisor: Understanding the Opportunities & Challenges,
While Avoiding the Pitfalls [CDE #22390] Ihnken A 73(01) 32
More Bang for the Buck: Onondaga County Introduces
Decision-Making Model to Minimize Assumptions & Advocacy Issues Petrela R 73(12) 30
Media
Film at 11: How to Handle Media Inquiries Smith B 73(06) 20
Film at 11: How to Handle Media Inquiries, Part 2 Smith B 73(07) 16
Mergers & Consolidations
Plan for the Inevitable: How to Prepare for the Consolidation or Expansion in Your PSAP’s Future Neal G 73(06) 38
Mesh/WiMAX/Wi-Fi
L.A. Deploys MOTOMESH [PB] 73(04) 25
Lakewood, N.J., Police Install Mesh Network [PB] Lindstrom AM 73(03) 27
Why Not WiMAX? Exploring One Possible Broadband Solution for Public Safety Plank D 73(04) 32
Yes, WiMAX! The Emerging Broadband Wireless Technology that Public Safety Will Want to Use Gould RH 73(07) 36
Narrowbanding
Narrowbanding On The Horizon: Plus, APCO President Testifies on VoIP & More Gurss R; Ors Y 73(05) 16
The VHF/UHF Narrowband Mandate: It’s Closer than You Think Johnson JW 73(08) 86
News & Events
35W Bridge Collapse: Send All Your Resources, Now! Sampson C; Spande RE 73(11) 36
Agreement on Replacement Repeaters Staff 73(05) 20
Bridge Collapses in Minneapolis: At least 9 Killed & More than 70 Injured Losavio K 73(09) 35
Chief Calls for Consolidated Comm Center Losavio K 73(01) 26
Closed Doors Losavio K 73(01) 27
The Combined Events Radio Project: Interoperability Practiced Daily in British Columbia Rodier P 73(09) 38
Crown Castle Int’l Acquires Global Signal Staff 73(03) 26
Dispatchers in Danger Staff 73(07) 22
E9-1-1 Update: 80% of Population New Covered by Phase II Wireless E9-1-1 Staff 73(02) 28
EFJ Wins DOD Contract Staff 73(04) 25
EMAC Deploys Teams Garza M 73(12) 23
Enter the Forum Staff 73(08) 33
Fast Facts Staff 73(11) 20
FCC Hosts First Responder Summit Losavio K 73(06) 28
Feds Prepare for NG9-1-1: Project Lays Groundwork for IP-Based System Garza M 73(02) 26
Fireground Noise Interferes with Digital Radio Transmissions Staff 73(04) 24
From Twisted Rubble: A Case Study in Rebuilding a Communications Network After a Disaster McCallion T 73(12) 36
GSA Awards Contracts Staff 73(08) 33
Honored for Service: Chris Fischer Receives Military Recognition for Public Service Staff 73(02) 24
In Memoriam: Sir Angus Tait Staff 73(10) 25
In the Line of Duty Yetman N 73(09) 25
IPS Acquires Positron Staff 73(04) 25
Interoperability Goals & Resources Losavio K 73(01) 24
Intuitive CAD in Volusia County: New System Supports Multiple Agencies Estes M 73(06) 40
L.A. Deploys MOTOMESH Staff 73(04) 25
Lakewood, N.J., Police Install Mesh Network Lindstrom AM 73(03) 27
Life in the PSAP Yetman N 73(07) 26
Modesto Gets New CAD Staff 73(11) 20
Names in the News Losavio K; Lindstrom AM 73(01) 24
New Management at InterAct Staff 73(07) 22
New Orleans Transitions to New Communications System Staff 73(03) 26
New TERT Web Site Staff 73(03) 26
Northern Consolidation Staff 73(08) 30
Passing the Torch Staff 73(10) 25
Plan for the Inevitable: How to Prepare for the Consolidation or Expansion in Your PSAP’s Future Neal G 73(06) 38
PlantCML Acquires REVERSE 911 Staff 73(07) 22
PlantCML Acquires TCI Staff 73(04) 25
Proactive Training Yetman N 73(09) 24
Project LOCATE Releases Final Report Losavio K 73(06) 26
Radio IP Software’s New President Staff 73(10) 25
Rally Time: Fairfax County Event Demonstrates Interoperability Capabilities Grant J 73(08) 26
Rebuilding from Katrina: One Agency’s Tale Yetman N 73(12) 20
Reconfiguration Milestones Staff 73(08) 33
The Results Are In! DHS Releases 2006 SAFECOM Survey Findings Losavio K 73(01) 24
San Diego Regional Interoperable Communications Project Levine S; Welty B 73(01) 50
Safety First Staff 73(04) 24
Save the Date: 3rd Annual Public Safety Communications Leadership in Policy Awards Dinner Staff 73(03) 26
Senators Honor Public Safety Staff 73(05) 20
Share the Knowledge: Benefit from Your Public Safety Neighbor’s Reconfiguration Experiences Staff 73(02) 24
SRI Acquires PacketHop Staff 73(10) 25
TCS Wins Huge Contract Staff 73(03) 27
Trivial 9-1-1 Use Garza M 73(01) 27
Updates: D.C. Changes Dispatch Strategy Losavio K 73(01) 25
Vermont Deploys NG9-1-1 System Staff 73(04) 25
Volusia County Picks Tiburon for CJIS Integration Staff 73(04) 24
Working Together: ICOM’s New Partnerships Staff 73(07) 22
Yes, WiMAX! The Emerging Broadband Wireless Technology That Public Safety Will Want to Use Gould RH 73(07) 36
Next Generation 9-1-1 (NG9-1-1)
Ready or not! Emerging technologies are upon us McCarley W 73(03) 16
Fast Facts [PB] Staff 73(11) 20
Feds Prepare for NG9-1-1: Project Lays Groundwork for IP-Based System [PB] Garza M 73(02) 26
Vermont Deploys NG9-1-1 System [PB] Staff 73(04) 25
Obituaries/Silent Keys
Bob Wallace (K4YNT) Signs Off Yetman N 73(09) 26
In Memoriam: Sir Angus Tait [PB] Staff 73(10) 25
NENA Bids Farewell to Past President [PB] Staff 73(09) 25
Silent Key: Remembering Lynn Casey Clinard J 73(02) 31
Silent Key: Pauline Ruth Rentschler Staff 73(03) 29
Operations
4 Ways to End a Hostage Situation: The Telecommunicator’s Role Smith S 73(10) 44
14 Days Alone: The Human Side of Redundancy Smith B 73(01) 18
Active Shooter Incidents: The Telecommunicator’s Response Role Smith B 73(10) 20
Afternoons in the Park: The Epic Struggle for Equitable Shift Schedules Radiohead 73(01) 64
Code of Conduct: Ethics in Public Safety Communications Smith B 73(12) 17
Don’t Hate Me Because I’m Beautiful: When Skill & Appearance Compete Radiohead 73(11) 56
Dress for Success: Dress Codes & Uniform Policies Smith B 73(11) 18
Focus on the Individual: Create Environments that Promote Productivity & Effectiveness McCarley W 73(06) 14
Fumphering Around: From Chairs to Frequencies Radiohead 73(12) 57
Gone Missing: The Telecommunicator’s Role in Activating an AMBER Alert Hanna-Wiles S 73(08) 92
Improving Morale & Motivation: Whose Job Is It Anyway? Bowen AR 73(04) 28
Is Anybody There? The Proper Protocol for Silent Callers Radiohead 73(09) 56
Just Fix It! A Little More Information, Please Radiohead 73(08) 112
Lost in Translation: Language Service Providers Bridge Gap Between Comm Centers & ESL Populations McCallion T 73(08) 68
Mysteries of the Medical Director Explained Ihnken A 73(02) 34
Preview the Crash Scene: How to Use Existing ACN & TTY Technology to Save Lives Miller B; Ceglia M 73(09) 28
Radio System Security: An Information Age Perspective Springer Bill 73(07) 30
Risk Management 101: Training Limits Liability Exposure Smith B 73(08) 22
Standards of Excellence: Track & Measure Quality Service Smith B 73(09) 22
Syndromic Surveillance: The Early Recognition of Terrorism & Pandemics Smith B 73(02) 18
Trivial 9-1-1 Use [PB] Garza M 73(01) 27
View from the Field: Comm Centers Benefit from Ride-Alongs Smith B 73(04) 18
President’s Channel
Broadband Spectrum Needs: The Delivery Highway for Lifesaving Data McCarley W 73(02) 12
Expectations: Hitting the Target Carter W 73(09) 16
Focus on the Individual: Create Environments that Promote Productivity & Effectiveness McCarley W 73(06) 14
Interesting Times: Serving as an Instrument for Purposeful Change McCarley W 73(07) 12
Map It Out: Contingency Planning & Other Roles for GIS McCarley W 73(04) 14
Members Helping Members: How Connections Benefit Public Safety McCarley W 73(05) 14
One Voice: APCO Partners for Progress Carter W 73(12) 14
Partnership for success Public Safety Communications benefits from APCO/Elsevier Public Safety Partnership McCarley W 73(01) 12
Perseverance Pays Off: Reflecting on Achievements & Anticipating Things to Come McCarley W 73(08) 16
Ready or Not! Emerging Technologies Are Upon Us McCarley W 73(03) 16
Technology & Leadership: The Pillars of Success Carter W 73(10) 14
Your MVPs: Getting & Keeping the Right People Carter W 73(11) 14
Procurement
2008 APCO Buyer’s Guide Staff 73(10) 64
More Bang for the Buck: Onondaga County Introduces
Decision-Making Model to Minimize Assumptions & Advocacy Issues Petrela R 73(12) 30
News Tools, New Questions [CC] Brown T 73(06) 58
Product News
2007 Hot Products: 25 Innovative New Products Showcased at APCO’s 73rd Annual Conference Staff 73(11) 26
Advanced Recording Staff 73(12) 53
Aeroflex Announces a Turnkey Solution for GAN & GSM/EGPRS Mobile Terminal Protocol Test Staff 73(01) 59
Affordable Monitoring & Reporting System Staff 73(01) 58
Ahead of the Weather Staff 73(08) 106
All About Hiring Staff 73(10) 58
Atlanta PD Installs BMS Microwave Downlink System Staff 73(05) 264
Automate Your Staffing With … VSS Pro 9.0 Staff 73(02) 68
Automate Your Staffing With … TeleStaff Staff 73(02) 68
Baltimore PD Installs EVDO Modems Staff 73(05) 263
Battery Compatibility Staff 73(11) 54
Boosted Signals Staff 73(09) 51
CALEA’s New Standards Staff 73(10) 59
Cisco Launches AIRS Staff 73(07) 49
Communications on Wheels Staff 73(07) 48
Connecting a Campus Staff 73(08) 102
Coordinate Multi-Agency Responses Staff 73(02) 68
Dallas Goes Interop Staff 73(01) 60
EADS, General Dynamics & M/A-Com Collaborate on P25 Interoperability Demo Staff 73(05) 264
E9-1-1 Dispatch Console System Introduced Staff 73(01) 61
E9-1-1 Solution Staff 73(08) 106
Enhanced P25 Vocoder Staff 73(08) 104
Field-Deployable Phone System Staff 73(08) 104
Fire Dispatch Service Guidecards Staff 73(05) 262
Fixed-Mount, But Still Mobile Staff 73(12) 54
From Utah to Ohio Staff 73(07) 49
GoBook Debuts Staff 73(08) 104
Government on the Go Staff 73(12) 53
GSA Awards Contracts Staff 73(08) 33
Guard Your Cables Graham G 73(09) 50
H2 Communications Staff 73(12) 54
High-Performance Headset/Handset Assembly Cords Staff 73(04) 49
Interactive Maps Staff 73(12) 54
Let’s Talk Satellites Staff 73(12) 53
Lightweight PA Staff 73(06) 60
L.A. Deploys MOTOMESH Staff 73(04) 25
Lakewood, N.J., Police Install Mesh Network Lindstrom AM 73(03) 27
Louisiana Deploys Broadband Staff 73(12) 54
The Manhattan Project: The Hunt for the Perfect Wireless PDA Gould RH 73(09) 48
Mobile VPN Staff 73(09) 51
Mumbai Police Implement Intergraph System Staff 73(04) 51
NetMotion Wireless Previews Mobile VPN Staff 73(02) 68
New & Improved Staff 73(12) 53 New & Improved GIS Resource Staff 73(04) 49
New Partnership to Market P25 Channel Controller Staff 73(01) 60
New TX RX Control Station Combiner Line Staff 73(05) 264
NGA Releases Homeland Security Guide Staff 73(04) 51
On the Road Staff 73(11) 54
Organized Chaos Staff 73(09) 50
Pictometry’s Booming Business Staff 73(04) 49
Picture It Staff 73(10) 59
Power Up Staff 73(08) 104
Prioriti PSAP Controller Staff 73(06) 60
Product Showcase Staff 73(08) 50
Protect Yourself Burks P 73(09) 49
The Power of a Laptop in Your Pocket Staff 73(09) 50
Quintron Announces Full-Featured VoIP Net-Centric Interoperability Solutions Staff 73(03) 55
Radio Modem on the Move Staff 73(09) 51
Ready in Texas Staff 73(08) 106
Reporting From the Scene Staff 73(08) 104
Richer, Digital Maps Staff 73(01) 60
Secure, but Easy to Search, Video Staff 73(02) 68
School Emergency Response Staff 73(06) 61
Software-Defined Radio Development Tools Released Staff 73(01) 59
Teletronics/SIP Integration Plans Staff 73(01) 60
Testing Mobile Broadband Wireless Technology Staff 73(02) 68
Tiny but Tough Staff 73(12) 53
To Serve & Protect Staff 73(10) 59
Virtual Command Technology Offers Real-Time Info Staff 73(01) 59
Vermont Deploys NG9-1-1 System Staff 73(04) 25
VoIP Recording Challenges in a Hybrid Environment Gillis D 73(03) 53
Volusia County Picks Tiburon for CJIS Integration [PB] Staff 73(04) 24
VPN on the Move Staff 73(11) 54
Wisconsin State Patrol Tests P25 ChanneI Controller Staff 73(04) 48
Profiles/Interviews
Aptitude Plus Experience: Key Ingredients to a Successful Communications Center McCain C 73(04) 20
Be Ready When the Crisis Hits: Lessons Learned During the Perfect Storm Staff 73(07) 28
… Fond Farewell: Gary Kollman Retires Yetman N 73(04) 26
Listen to Your Gut: Grace Reed Honed Intuition Through Experience McCain C 73(02) 20
Local Woman Gives Back: Community Benefits From Simone Nichols’ Knowledge & Experience McCain C 73(07) 18
The Lone Dispatcher: Rural Department Relies on Limited Staffing McCain C 73(09) 21
Mark Cannon Joins APCO Staff Staff 73(06) 30
Mastering Management: Danita Crombach Leads by Example McCain C 73(01) 20
Timeless Treasure: Helen Rushing is a Dedicated Mentor & True Friend Losavio K 73(08) 44
Leading the Way: Cindy Cline Pushes for Standardized Dispatcher Training McCain C 73(12) 18
Projects & Planning
More Bang for the Buck: Onondaga County Introduces
Decision-Making Model to Minimize Assumptions & Advocacy Issues Petrela R 73(12) 30
Swimming with Alligators: The Ins & Outs of Planning [CC] McClure ND 73(10) 58
Yes, WiMAX! The Emerging Broadband Wireless Technology that Public Safety Will Want to Use Gould RH 73(07) 36
Public Education
Addressing Diversity: Educational Outreach for Diverse Populations Buck L 73(08) 90
Radiohead
10–23?! Is that a Cat in a Tree or a Residential Fire? Radiohead 73(07) 56
Afternoons in the Park: The Epic Struggle for Equitable Shift Schedules Radiohead 73(01) 64
Cell Phones vs. Radios: Choosing the Best Tool for the Job Radiohead 73(02) 72
Don’t Hate Me Because I’m Beautiful: When Skill & Appearance Compete Radiohead 73(11) 56
Food Fight: Just Say When & Where Radiohead 73(03) 64
Fumphering Around: From Chairs to Frequencies Radiohead 73(12) 57
Is Anybody There? The Proper Protocol for Silent Callers Radiohead 73(09) 56
Just Fix It! A Little More Information, Please Radiohead 73(08) 112
More Tech Talk: Why You Really Should Care Radiohead 73(10) 62
Not that Trunk! Trunked Radio Systems 101 Radiohead 73(04) 56
Your Secret Decoder Ring: A Guide to the Understanding of Geeks Radiohead 73(06) 64
Radios
35W Bridge Collapse: Send All Your Resources, Now! Sampson C; Spande RE 73(11) 36
BDA Noise: Separating Fact & Fiction Daniel J 73(02) 58
Cover-Up: Today’s Rapidly Changing In-Building Coverage Environment Monro K 73(02) 50
Fireground Noise Interferes With Digital Radio Transmissions [PB] 73(04) 24
Fixed-Mount, But Still Mobile [CC] 73(12) 54
Not that Trunk! Trunked Radio Systems 101 Radiohead 73(04) 56
Radio System Constraints: Connections As, When & Where Needed Haraseth R 73(01) 22
Validating Coverage: How to Implement a Coverage Acceptance Test Plan Olson CB 73(04) 36
Recruitment, Retention & Promotion
All About Hiring [CC] Staff 73(10) 58
Automate Your Staffing With … VSS Pro 9.0 [CC] Staff 73(02) 68
Automate Your Staffing With … TeleStaff [CC] Staff 73(02) 68
Don’t Hate Me Because I’m Beautiful: When Skill & Appearance Compete Radiohead 73(11) 56
Dress for Success: Dress Codes & Uniform Policies Smith B 73(11) 18
Focus on the Individual: Create Environments that Promote Productivity & Effectiveness McCarley W 73(06) 14
The Next Step for Comm Center Retention Staff 73(12) 26
Organized Chaos [CC] Staff 73(09) 50
Performance Counseling: A Cooperative Approach to Behavior Modification Ihnken A 73(06) 32
Your MVPs: Getting & Keeping the Right People Carter W 73(11) 14
RoIP
IP-Based Radio Debuts: But Is It Ready for Public Safety? May P 73(06) 42
Safety & Security
Guard Your Cables [CC] Graham G 73(09) 50
Protect Yourself [CC] Burks P 73(09) 49
Public Safety Meet RF Safety: The 5 Ws that Will Protect You Bender K 73(02) 42
Safety First: Shooting Serves as an Important Reminder McClure ND; Loomis SE 73(07) 54
Secure Designs: Anticipate the Worst to Mitigate the Damage Smith B 73(03) 22
Scheduling/Shifts
Automate Your Staffing With … VSS Pro 9.0 [CC] Staff 73(02) 68
Automate Your Staffing With … TeleStaff [CC] Staff 73(02) 68
Afternoons in the Park: The Epic Struggle for Equitable Shift Schedules Radiohead 73(01) 64
Standards
CALEA’s New Standards [CC] Staff 73(10) 59
Coming to a Building Near You [CC] Daniel J 73(12) 52
Project 25 Update: Where We’ve Been & Where We’re Headed Jorgensen C 73(01) 46
Raising the Bar [PB] Staff 73(11) 20
Training
4 Ways to End a Hostage Situation: The Telecommunicator’s Role Smith B 73(10) 44
Active Shooter Incidents: The Telecommunicator’s Response Role Smith B 73(10) 20
AFC Trains Local Advisors Haraseth R 73(06) 30
Fire Dispatch Service Guidecards [CC] Staff 73(05) 262
‘How Can I Help You?’ Customer Service in Emergency Communications Hanna-Wiles S 73(12) 40
Is Anybody There? The Proper Protocol for Silent Callers Radiohead 73(09) 56
Keep ‘Em Talking: Training Telecommunicators for Hostage Situations Devries D 73(10) 38
The Multi-Purpose Room: Training Facilities for the Next-Generation Comm Centers McClure ND; Loomis SE 73(08) 110
Out of the Classroom: Making the Case for Online Training Miller RW 73(10) 46
Proactive Training [PB] Yetman N 73(09) 24
Performance Counseling: A Cooperative Approach to Behavior Modification [CDE #22395] Ihnken A 73(06) 32
Raising the Bar [PB] Staff 73(11) 20
Risk Management 101: Training Limits Liability Exposure Smith B 73(08) 22
Taking Online Courses Through the APCO Institute Ihnken A 73(10) 49
VoIP
Commission Rules on PSAP-Level Accuracy: Plus 800-MHZ & VoIP 9-1-1 Issues Gurss R; Ors Y 73(11) 16
D-mystifying VoIP [CC] Shark AR 73(03) 52
E9-1-1 Dispatch Console System Introduced [CC] Staff 73(01) 61
Emerging Technology: The Watchword If Adaptability [CC] Smathers K; Coover D 73(03) 52
Location, Location, Location: PSAPs Face Challenges of Emerging Technology Ihnken A 73(03) 44
Quintron Announces Full-Featured VoIP Net-Centric Interoperability Solutions [CC] Staff 73(03) 55
On the Fast Track: FCC Initiates 700-MHz Processing & Congress Considers VoIP 9-1-1 Act Gurss R; Ors Y 73(06) 18
VoIP Recording Challenges In A Hybrid Environment [CC]
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