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Effective Practices
The APCO Communications Center Task Force found that personnel
recruitment and retention are key to the staffing of our nation's
9-1-1/Public Safety Communications Centers (PSCC). While it is acknowledged
that recruitment and retention are not the only factors, they are
probably the most prevalent cause for the crisis. With that known,
the APCO Communications Center Task Force developed the following
"Effective Practices" which are designed to provide jurisdictions and
agencies guidance and assistance in resolving the crisis of recruitment
and retention of 9-1-1/PSCC personnel. These effective practices were presented
at the APCO Executive Council session at the APCO 2001 National
Conference in Salt Lake City, Utah, resulting in an Executive Council
resolution to create Project RETAINS - Responsive Efforts to Address
Integral Needs in Staffing. The following effective practices will be
considered by those assigned to Project RETAINS as they work to
develop a standard for staffing our Communications Centers. The
Project RETAINS Team, led by Julie Righter of Lincoln Emergency
Communications in Lincoln, Nebraska, welcomes input and suggestions
from public safety communications personnel and others in the public
and private sector concerned with this issue.
Effective Practices
Recruitment and Retention
The following Effective Practices addresses:
Job/Position
Classification
Hiring
Process (Recruitment, Testing and Selection)
Compensation
(Basic and Supplemental)
Staffing
/ Recognition
Working
Conditions / Retirement |
