Process  |   Subject Matter Experts  |   Final Report  |   Follow-up

APCO International’s Member Assistance Advisory Program (MAAP) has a wide-ranging yet simple goal: To provide public safety communications managers and their executive leadership with expert advice on the issues surrounding effective and efficient operations – every day.

Its objectives are to give our members and their agencies specialized advice on issues concerning the operations of public safety communications centers, to provide them with cost-effective suggestions and to improve overall communications center operations.

MAAP brings you closer to achieving your goals by providing a competent peer review of agency operations in any component of public safety communications. The benefits to this process are:

• You as the agency control the effort by establishing the goals and objectives of the peer review
• Your costs are only those related to travel of the MAAP Review Team and report publication
• You can start now to identify problems, improve operations and improve services you provide to the public

NOTE: MAAP is a "peer-to-peer" review only. If you are interested in a more advanced level assessment, the services of a professional consultant that specializes in public safety communications should be sought. Please refer to the APCO International Buyers Guide for a listing of these types of consultants.

 For more information on APCO International’s Member Assistance Advisory Program contact the Comm Center and 9-1-1 Services Department at: 911services@apco911.org or call (888) 272-6911.