What about updates from the alarm company such as information about the key-holder arriving in 30 minutes or someone on the premise who does not know the pass code? Wouldn’t these updates and supplemental information still need to be provided via telephone from the alarm monitoring company operator?
No. The proposed standard includes an Update Transaction (UT) that can be used bi-directionally by either the alarm monitoring company or the PSAP.
- The proposed standard recommends that all updates from the alarm company appear as a new Comment to the PSAP’s radio operator(s) who is(are) in control of the call. The radio operator will see the new Comment on their CAD screen and relay the information accordingly to the first responders.
- The CAD System can be programmed to send Updates to the alarm monitoring company operator as the call progresses. This is optional and a decision to be made by each PSAP at the time that the CAD System is configured for the electronic exchange implementation. Examples of typical updates that the CAD could send back to the alarm company include notification when units have been dispatched, arrived on scene, and cleared from the scene along with disposition or situation found. Other notes added to the call by the radio operator and/or the first responders could be configured to be sent to the alarm company if desired.
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