My PSAP is located in an area where hurricanes and tropical storms are common 3 or 4 times a year. The PSAP’s policy is to reject all incoming calls from alarm monitoring companies during the height of the storm. If the calls originate electronically via the proposed standard, how do we control this flow? If we can’t control the flow, this will place an extra burden on the radio operator to cancel each alarm call.
The CAD System can be configured by your CAD provider or your local system administrator to automatically reject some or all incoming new alarm event requests of a certain type such as burglar alarms. This trigger would be under the control of the PSAP’s Manager or Supervisor and can be activated or deactivated as necessary. This is strictly a policy decision at the local PSAP-level and the PSAP remains in full control over what alarms will be filtered, if any filtering will be done at all.