Corporate Award for Leadership in 9-1-1 Location Solutions

This award is intended for those who operate MLTS and who excel at delivering sufficient location information to public safety answering points. Don't let the award name fool you. It is not just for corporations, but also for public sector orgaizations, residential complex operators, hospitals and nursing homes, as well as schools - anyone who utilizes a PBX system.

CALLS Nomination Procedures

• Nominations will be solicited from solutions vendors, 911 professionals, sub-committee members, and MLTS owner/operators;
• A nomination form shall be used to consistently gather information on the award candidate;
• Sub-committee (or work-group) review shall be blind as it relates to vendor solutions;
• Vendors can participate after award winner’s selection, if requested (e.g. sponsorship, PR, etc);
• The selection committee reserves the right to contact nominees for Q&A and for clarification/completion of information from the application form;
• The selection team will consist of APCO 9-1-1 committee and/or MLTS/PBX work-group members (team size to range from 3 – 7 individuals);
• Selection committee member will not include employees from solution vendors;
• Selection/nomination will be done annually;
• If and when the number of nominees warrants it and the MLTS/PBX work-group agrees, multiple grand awardees may be recognized in the following categories:
  • Large (GT 1000* employees) private sector;
  • Large government agency (GT 1000 employees);
  • Small government agency (LT 1000 employees);
  • Large educational institution (GT 5000 students/staff);
  • Small educational institution (LT 5000 students/staff);
  • Residential/hotel;
  • Health Care.

    (*refers to number of employees working within a “fixed” MLTS, not necessarily total in the organization.)

• Process review shall occur annually; August 1 – November 1;
• Nominations open; November 1 – April 1;
• Selection process; April 1– April 15;
• Prior-year nominees may be re-nominated and will be recognized as multi-year award winners if fully-eligible;
• All fully-eligible nominees will be recognized;
  • Grand Award winner(s) at the annual APCO conference with a representative of the MLTS owner/operator present;
  • Runners-up will receive public mention at the APCO conference;
• All other fully-eligible nominees (and the above-listed winners) will receive a letter/certificate from APCO; and mention in the APCO Bulletin and web site.
• Annual recognition for winners and those fully-eligible in August, at the Association’s Annual Conference and Exposition;
• The award winner(s) will identify a spokesperson to participate in the award/recognition and media release.

CALLS Selection Criteria

• The selection team will consider the region-wide or nationwide impact of the MLTS owner/operator’s solutions
• The selection team will consider the impact on employee safety that the candidate has effected (e.g. the number of employees impacted)
• The selection team will consider whether or not the MLTS operator goes beyond minimum requirements of local legislation (e.g. applies one state’s legislation to its operations in other states not covered by that legislation)
• The selection team will consider the existence of and adequacy of MLTS user education on emergency dialing
• The selection team will consider how long the “fix” has been installed;
• The selection team will consider the accuracy of the MLTS operator’s database; for example, how current are the moves/adds/changes kept
• The selection team will consider if using ERL concept (rather than individual suite or office locations).
  • Are ERLs simply building addresses or more specific as to floor/suite/section?
  • If building address only; how big is the biggest building? (# of floors and square feet)
  • If by floor, suite, or room; what is the square footage of the largest location?
• The selection team will consider if the MLTS operator is using an alternative answering point internally to give information to PSAPs and/or public safety responders;
  • What is the level of accuracy?;
  • Is the alternate point staffed 7X24?, and;
  • Whether the specific location of the caller’s phone is known to the alternative answering point;
  • In any case, the ability of the on-scene staff to assist responders to the location of the 9-1-1 caller
• The selection team will consider the number of separate geographic locations covered;
• The selection team will consider any information on the number or nature of “saves” attributable to the adequacy of the MLTS.
• The MLTS operator must be willing to participate in media events related to 911 CALLS program and their response to location issues in their business or organizational environment.