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APCO Institute EMD Refresher Program
2006 Edition

All APCO Institute certified Emergency Medical Dispatchers and EMD Instructors must obtain a minimum of 12 hours Continuing Dispatch Education per year. Just like quality assurance/quality improvement, training is a process, not an event. A sound, ongoing program of continuing Telecommunicator education is essential. Without on-going education, an initially sound EMD program slowly gets weaker.

To help accomplish this, the APCO Institute offers the APCO Institute EMD Refresher Program. This CD-based program offers 12 hours of Continuing Dispatch Education in a single package. The package is designed to be used repeatedly to recertify your entire staff and any new EMDs as needed.

In addition, the training material contained in the EMD Refresher Package can be used as “in-house” training or to supplement existing training programs

Each title in this program is a complete course package addressing a specific EMD topic and contains an instructor's guide, a PowerPoint™ presentation, student handouts, lesson plan and a student examination that can be used by anyone with subject matter knowledge and the ability to speak in front of a group. No special instructor certification is needed!

Each topic is designed to help your agency get the most from its training budget and meet the annual recertification requirements for EMD. Local policy and procedure can be added, along with practical exercises and simulation to enhance the presentation and customize it to fit your agency's needs.

Titles in the 2006 Edition include:

EMD LEGAL ISSUES
Topics covered include liability, negligence and standards of care, legal terminology and ways to reduce agency and individual liability.

EMD RESPIRATORY EMERGENCIES
Subjects include the components and mechanics of respiration, common respiratory emergencies and a description of an EMD respiratory assessment. Students will be able to demonstrate an EMD respiratory assessment through role-play.

EMD ROLES AND RESPONSIBILITIES
Training material covers the roles and responsibilities of EMD, three phases of the dispatch function and a review of your local Emergency Medical Service system.

CALL PRIORITIZATION
Students review the need for assigning various priorities to calls for service, the rationale behind such assignments and are provided an opportunity to specifically apply the information to their own agency.

CONCEPTS OF LIABILITY
Training materials cover legal definitions in reference to liability, types of liability and torts and ways to reduce exposure to liability.

HANDLING DOMESTIC VIOLENCE CALLS
Topics encompassed are definitions of domestic violence, roles played by the persecutor, victim and responder, information gathering and specific agency policies and procedures.

HANDLING SUICIDE CALLS
Training material encompasses an understanding of suicide and its causes, definite procedures for dealing with people in crisis, and an occasion to review specific agency policy.

HAZMAT RESPONSE FOR FIRE AND EMS
Topics include a description of hazardous materials, procedures for identifying such materials, providing common sense directions to responders and a review of your agency's policies and procedures regarding such incidents.

HAZMAT RESPONSE FOR LAW ENFORCMENT
Training material embodies descriptions of hazardous materials, procedures for identifying such materials, providing common sense directions to responders and a review of your agency's policies and procedures regarding such incidents.

RESPONDER SAFETY FOR LAW ENFORCEMENT PERSONNEL
Contents include descriptions of safety issues for law enforcement responders regarding high-risk calls for service, information gathering and agency policy and procedure.

RESPONDER SAFETY FOR FIRE AND EMS
Covered topics include descriptions of safety issues for Fire and EMS responders, information gathering and agency policy and procedure.

SOLICITING CRITICAL INFORMATION FROM CHILDREN
Training material encompasses characteristics of child callers, handling procedures for child callers, and a review of agency policy.

Price: $199.00 each (includes Shipping and Handling)