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Testimonials

"I enjoyed this class – it really had me take a look at our training program and even a look at the way I train new employees and ways to better that."

Heather D.
Orange, TX
CTO Student

 

 
 


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Communications Training Officer Course
4th Edition

The Communications Training Officer (CTO) course focuses on the essential elements of a one-on-one training program. Topics include the roles and responsibilities of a trainer, adult learning styles, documentation, and counseling techniques. Students receive a CD with sample forms and a demonstration of APCO Institute's Expectations: Evaluation Software package.

Practical exercises used throughout the course support the knowledge gained in lecture and demonstration. The course is available live or from the APCO Institute Online. If taught by your own APCO Institute-certified instructor, it becomes an economical way to certify your trainers. The instructor version includes a CD with PowerPoint files to enhance the learning experience and a pool of scenarios to use in class, as well as all the samples that students receive.

Topics include

bullet CTO Roles and Responsibilities
bullet Approaches to Training
bullet Liability
bullet The Adult Learner
bullet Communicating with Your Trainee
bullet CTO Program Overview
bullet Performance Evaluation
bullet Daily Documentation
bullet Objective vs. Subjective Comments

Prerequisites:
Students must have successfully completed a formal basic telecommunicator training program.

Recertification Requirements:
None

Tuition:
$259 Live Course
$309 Institute Online
(includes $50 Distance Learning Fee)

Member Discount $20

 

Duration:
Classroom:   3 days
Online (web): 5 weeks

Course is taught in the classroom, or in the Institute Online. Tuition does not include travel, lodging, meals, or other costs. Web class registration does not include web access fees or other local internet/web-related costs. Certification fees are included in tuition. Students receive a comprehensive course manual. Successful students will earn APCO Institute International Certification.

For schedules and sites Click Here . All course dates, locations and prices are tentative and subject to change.