 Return To Course List
Communications Center Supervisor Course
The APCO Institute Communications Center Supervisor course is designed for prospective, new or experienced communications supervisors who want to enhance their supervisory skills and knowledge.
The topics covered in the course include:
 The Telecommunications Supervisor Role
Liability Issues for Supervisors
Policies, Procedures and Directives
Communication Skills
Self-Assessment
Employee Evaluation and Motivation
Class lecture is supplemented by practical exercises that help students apply the lessons to their own agency policies and procedures. Students not only learn supervisory topics, but also learn how to work together in groups and cooperate to attain common goals.
Prerequisites:
Students should be experienced in communications center operations, have a working knowledge of communications policies and procedures, and be either in or under consideration for a supervisory position within the agency. Students must bring their agency/center Policies and Procedures Manual to class for reference.
Recertification Requirements:
None
Tuition:
$349 Live Course
$399 Institute Online
(includes $50 Distance Learning Fee)
Member Discount $20
|
Course is taught over three days in the classroom, or five weeks in the Institute Online. Tuition does not include travel, lodging, meals, or other costs. Web class registration does not include web access fees or other local internet/web-related costs. Certification fees are included in tuition. Students receive a comprehensive course manual. Successful students will earn APCO Institute International Certification.
For schedules and sites Click Here . All course dates, locations and prices are tentative and subject to change. |
|
search 
