THE MCHENRY COUNTY SHERIFF'S OFFICE
The salary for this position is $63,949.60. In addition, benefits are provided which presently include:
- Paid Vacation- 5 days per year after one year of service, 10 days per year after 2 years of service, 15 days per year after 5 years of service and 20 days after 10 years of service.
- Sick Leave—5 days of sick leave is accrued after first year of service with an increasing accrual plan dependent on usage.
- Holidays—a minimum of 10 paid holidays per year
- Uniform Allowance—An initial set of uniforms is supplied at no cost. Annual allowance for replacement and cleaning of uniforms will be provided.
- Medical Insurance—McHenry County offers employees two options for medical benefits, an HMO and a PPO plan. Both insurance options are offered through Blue Cross Blue Shield of Illinois and include Prescription coverage.
- Dental Insurance—McHenry County offers employees a PPO dental benefit that is also provided by Blue Cross Blue Shield of Illinois.
- Vision Discount Program—Employees who enroll in the Blue Cross Blue Shield of Illinois HMO or PPO plan do have a vision discount program included with their medical benefit selection. Please note the vision discount program varies depending on which benefit plan elected.
- Retirement—McHenry County is part of the Illinois Municipal Retirement Fund (IMRF). Employee contributions are 4.5%. McHenry County Employees continue to participate in Social Security.
- Life Insurance—Optional Decreasing Term Life Insurance through Prudential is available at a cost of $16.00 per check.
- Deferred Compensation—Voluntary programs are available.
MCHENRY COUNTY COMMUNICATIONS CENTER
The McHenry County Sheriff's Office Communication's Center is run by the McHenry County Sheriff's Office which is located in the northwest suburbs of Chicago. The Center provides primary police service to the Sheriff's Office as well as Bull Valley, Hebron, Holiday Hills, Prairie Grove, Richmond, Spring Grove, and Wonder Lake Police Departments; McHenry County Conservation District and Richmond, Spring Grove, Wonder Lake and Hebron/Alden/Greenwood? Fire Protection Districts. The Center is located in the McHenry County Sheriff's Office in Woodstock, IL.
The McHenry County Sheriff's Office is CALEA and ACA accredited and is working toward an independent CALEA Communications Accreditation. The Sheriff's Center is staffed by 17 dedicated professional telecommunicators who are committed to providing quality public safety services.
The position of Communications Supervisor is responsible for managing the day to day operational activities of the Center and serving as the designated custodian of the electronic recordings from the Center. This position is at-will and is appointed by the Sheriff and reports to the Administrative Sergeant. The duties of this position include scheduling and payroll for Telecommunicators, handles all FOIA and subpoena requests for phone and radio traffic, administers quality assurance program, oversees training for new telecommunicators, assists in coordinating maintenance of Communications equipment, is the LEADS agency coordinator for the Sheriff's Office, and administers supervisory direction to telecommunicators which includes, but is not limited to, performance evaluations, disciplinary actions and award recommendations.
Candidates should possess a minimum of four (4) years' experience in a public safety dispatch center or a minimum of four (4) years supervisory experience. Preference will be given to those with supervisory experience in the area of public safety dispatch, or police technical services.
THE IDEAL CANDIDATE
The ideal candidate is one who will:
- Provide inspirational and proactive leadership;
- Practice fair and open administration of personnel procedures;
- Provide positive, practical and innovative options;
- Communicate effectively with other divisions and outside agencies.
The essential purpose of the McHenry County Sheriff's Office is to provide service and protection to the citizens of McHenry County. The Office serves the citizens of McHenry County by performing the law enforcement function in a professional manner and it is to these citizens that the Office is ultimately responsible. The Sheriff's Office protects the rights of all persons within its jurisdiction to be free from criminal attack, to be secure in their possessions and to live in peace. A large urban society free from crime and disorder remains an unachieved ideal; nevertheless, consistent with the values of a free society, it is the primary objective of the McHenry County Sheriff's Office to as closely as possible approach that ideal. In doing so, the Department's role is to enforce the law in a fair and impartial manner, recognizing both the statutory and judicial limitations of police authority and the constitutional rights of all persons.
If you are interested in pursuing this exciting career opportunity, please submit your resume, your response to the supplemental questionnaire and completed County Employment Application To: County of McHenry, Human Resources Office, 2200 N. Seminary Ave., Woodstock, IL 60098 http://www.co.mchenry.il.us
Deadline for Application: April 5, 2012. For questions and inquiries, please contact Human Resources at (815)334-4220.
County of McHenry is an Equal Opportunity Employer.
McHenry County Sheriff's Office Communications Center Supplemental Questionnaire for Communications Supervisor
INFORMATION AND INSTRUCTIONS
The first part of the selection process for Communications Supervisor will be an evaluation of your training and experience. The information you provide on both your resume and in your response to the following questions will be used to evaluate your overall qualifications and to determine whether you will receive further consideration in the selection process.
This supplemental questionnaire requires you to describe your training and experience related to the position. Please provide explicit but concise statements in response to the questions. It is your responsibility to assure that information you deem important to your candidacy is included in your responses. Read the job announcement carefully to be sure that your responses demonstrate that you meet the job qualifications.
All application materials must be typed. Limit your answers to no more than two pages per question.
- In your opinion, what are the essential components of leadership?
- Please describe your experience in the management and supervision of personnel.
- What is your vision for taking a state of the art Public Safety Answering Point into the future.
HIGHLAND PARK DEPARTMENT OF PUBLIC SAFETY
HIGHLAND PARK (DALLAS), TEXAS
Highland Park Department of Public Safety (HPDPS) in Highland Park, Texas, is hiring a full-time Communications Manager. The HPDPS is seeking an individual to lead and manage our 9-1-1 Center in the delivery of emergency communications services for the law enforcement, fire, and emergency medical needs of the citizens of Highland Park. This position plans, coordinates and directs the operation and maintenance of the HPDPS 9-1-1 center, including radio and telephone communication systems. This includes the supervision of communications personnel and must be able to perform all tasks associated with the telecommunicator position. This position reports to the Support Services Captain and is tasked with ensuring an effective, reliable communications network to insure the comprehensive and timely dispatch of equipment and resources.
Qualified Candidates must possess:
- A minimum of 60 college hours from a regionally accredited college or university;
- Three years of experience as a 9-1-1 Communications Center Manager or Supervisor;
- Texas Department of Public Safety Basic TLETS Certification http://tdcj.state.tx.us/vacancy/hr-home/tletseligibility.htm; and
- TCLEOSE Basic Telecommunicator Proficiency Certificate http://www.tcleose.state.tx.us/publications/publications_training/certificatecharts/11_basic_tele.pdf
Salary range is $73,911 - $106,765 per year, plus excellent benefits.
9-1-1 COMMUNICATIONS DIRECTOR
Located in Bozeman, Montana
Gallatin County is looking for a 911 Communications Director.
Under general administration of the County Administrator the 911 Director plans, organizes and coordinates the Emergency Communications Services and Support Services' functions. The Director is responsible for the Countywide 911 emergency system including management of the Communications Center facilities, its resources, equipment and staffing and coordination and administration of an effective multiple emergency communications network. This network includes emergency communications for law enforcement, fire and medical dispatching and other emergency services; developing and maintaining changing requirements of the communications system.
This position requires knowledge of principles and practices and operational characteristics of an integrated communications system; current trends and developments in the field of public safety communications systems; principles and practices of organization, administration, budgeting and personnel management and supervision; applicable laws, regulations and standards regulations governing the communications functions of public agencies; relationships of communications processes to the performance levels of other departments and agencies; practices and procedures of law enforcement, fire, ambulance and of the public safety agencies served. The incumbent must have the ability to establish, implement and enforce federal, state and local policies and procedures; demonstrate strong leadership abilities, experience and management skills to successfully build a cohesive team; evaluate, develop and motivate staff; effectively delegate, assign and direct the work of the staff; investigate and analyze administrative problems and implement solutions; effectively communicate verbally and in writing; establish, maintain and foster effective working relationships with the 911 Advisory Board, staff members and representatives of federal, state and local agencies, other departments and the general public, and those contacted in the course of work; exercise good judgment, flexibility, and creativity in response to changing situations and needs; and handle sensitive and confidential information.
EDUCATION AND EXPERIENCE:
The required knowledge, skills, and abilities are typically acquired through a combination of education and experience equivalent to a bachelor's degree from an accredited college or university in the field of Communications, Emergency Management, Criminal Justice or related field and five (5) years progressively responsible management and related professional work experience. Must demonstrate strong leadership ability, successful management experience, supervisory skills and organizational skills. Direct experience in fire suppression, fire prevention, law enforcement or another discipline in public safety preferred.
Licenses and Certifications:
Applicants for this position must possess a valid driver's license and be insurable under the County's liability policies.
As a condition of hire, the final candidate will be required to successfully pass a criminal history check and background investigation.
You can check out our County Website at: www.gallatin.mt.gov.
For application consideration, the following documents are required to be submitted to the Bozeman Job Service:
- Gallatin County Application
- Applicant Survey
- Cover Letter
- Resume and three (3) work references
CLOSING DATE: MARCH 30, 2012 - 5:00 P.M.
JOB LOCATION: 1705 Vaquero Park Way, Bozeman, MT
SALARY: $5,284.38 - $5,943.84 monthly DOQ plus Excellent Benefits
WORK HOURS: Full-Time, hours to be discussed at interview.
Gallatin County is an Equal Opportunity Employer:
Gallatin County does not discriminate on the bases of race, color, religion, sex, age, nation origin, disability or marital status.
SUMMIT COUNTY COMMUNICATIONS CENTER (SCCC)
Summit County Communications Center (SCCC) in Frisco, Colorado, is hiring a full-time professional Communications Supervisor. The SCCC offers an exciting career as part of the management team responsible for the development of a high performance work team and the delivery of excellent emergency communications services for the law enforcement, fire, and emergency medical organizations that serve the citizens of Summit County. Individuals in this position serve as working supervisors who direct and supervise a work team of 4 to 5 telecommunicators. Supervisors are responsible for performance management, staffing and scheduling, daily oversight of dispatch operations, and must be able to perform all tasks associated with the Telecommunicator position. Candidates must have at least a high school diploma, three years of experience as a public safety telecommunicator and two years of relevant supervisory experience. Starting pay is $23.91 per hour, plus excellent benefits. Visit http://www.summit911.org/jobs.asp to get an overview of our organization and to download an application packet. Call (970) 668-8600 with any questions. Applications accepted through 5:00pm Friday, April 13, 2012.
FIRE DISTRICT TELECOMMUNICATIONS MANAGER
CONTRA COSTA COUNTY FIRE PROTECTION DISTRICT
PLEASANT HILL, CALIFORNIA
SALARY: 7,016.86 - 8,529.04
The Contra Costa County Fire Protection District is seeking qualified applicants for the position of Telecommunications Manager. The Telecommunications Manager plans, coordinates, and directs the operation and maintenance of the Contra Costa Regional Fire Communications Center, including radio and telephone communication systems. This includes the supervision of dispatch and other telecommunications personnel. This position reports to an Assistant Fire Chief and is responsible for providing an effective, reliable District communications network to insure the comprehensive and efficient dispatch of equipment and resources.
This position is subject to emergency recall and standby.
License Required: Possession of a valid California Motor Vehicles Operator's License. Out of state valid motor vehicle operator's license will be accepted during the application process.
Education: Possession of a baccalaureate degree from an accredited college or university with a major in computer science, information technology, data processing, telecommunications, electrical engineering, electronics or a closely related field. Experience: Four (4) years full-time or its equivalent experience providing telecommunications support in a public safety department or emergency 9-1-1 communications/dispatch center, which must have included responsibility for and/or experience in the use of radio/telephone transmitters and receivers, microwave equipment, data transmission systems, and computer aided dispatch system and two (2) years of supervisory or program management experience in a fire department or telecommunications center. Substitution: Additional experience of the type noted above may be substituted for the required education on a year-for-year basis to a maximum of four (4) years.
To view the full job announcement and/or to submit an application, click on http://www.cccounty.us/depart/hr (see Jobs link). You may also contact the Contra Costa County Human Resources Department directly at (925)335-1701.
For more information about the Contra Costa County Fire Protection District, visit http://www.cccfpr.org.
Application Filing Deadline: March 23, 2012.
Contra Costa County is an Equal Opportunity Employer.
MANAGER OF MARKETING & COMMUNICATIONS
APCO INTERNATIONAL, INC.
The Association of Public-Safety Communications Officials (APCO) International, the largest safety communications association in the U.S., is seeking an individual to staff and manage the marketing and communications function. The APCO International’s Headquarters office is located in Daytona Beach, Florida with an additional office in the D.C. area located in Alexandria, Virginia. The Marketing and Communications staff will reside in the D.C. area office.
About APCO: The Association of Public-Safety Communications Officials-International, Inc. - APCO International - is the world's oldest and largest not-for-profit professional public safety communications organization. APCO International serves the needs of public safety communications practitioners worldwide – and the welfare of the general public as a whole – by providing complete expertise, professional development, technical assistance, advocacy, and outreach.
The incumbent will be responsible for managing a staff comprised of a Marketing Associate and a Web Content Coordinator. The responsibilities encompass public relation, media relations, marketing, communications as well as the association website.
The incumbent will be tasked to:
- Supervise the activities and work product of APCO’s marketing and communications team including public relations, marketing, and web content
- Develop and maintain relationships with national print media, trade press, radio, television and online publications as well as maintain a working relationship with communications and media staff of partner organizations and companies to promote the association's policies and programs.
- Draft and edit press releases and by-line articles consistent with APCO messaging and editorial guidelines
- Monitor news and information services and advise senior policy staff of any issues having potential impact to the association’s activities and policies
- Maintain speakers bureau for APCO events
- Manage overall marketing function including oversight of general marketing and communications campaigns and internal marketing collaboration; evaluate the effectiveness of various APCO campaigns and identify market segments that will drive the growth of the association
- Manage various consultant and vendor relationships, to include outsourced contracts for management of APCO’s monthly magazine and hosting of APCO's web site
- Assist the Executive Director in preparing various reports and in external relations and national program services
- Prepare budgets for and supervise the scheduling, development, production,and strategic implementation of marketing and communications materials
The successful candidate will need:
- Authoritative knowledge of marketing, public relations, and communications principles
- Strong knowledge of web publishing, web design, and web marketing
- Strong knowledge of journalism and of publication production/management
- Knowledge of nonprofit outreach programs
- Knowledge of general supervisory principles & practices
- Proficient use of Microsoft Word, PowerPoint?, Excel, Outlook, internet web design products, and software related to print publications
- Strong organizational and time management skills
- Ability to foster teamwork and motivate others to work productively together
- Excellent customer service techniques
- Effective communication in both verbal and written from, as well as have an overall ability to be clear and concise in all communication
Minimum Experience Requirements
- Baccalaureate degree in journalism, communications, or marketing
- Minimum five years of direct experience in related field
- Public relations, broadcast journalism, trade journalism experience in the Washington, D.C. area preferred
- Non-profit or association experience preferred
- Familiarity and experience managing a marketing function preferred
Visit our website at www.apcointl.org
Equal Opportunity Employer / Drug Free Workplace
ALACHUA COUNTY SHERIFF'S OFFICE
OPEN POSITION ANNOUNCEMENT FOR SHIFT SUPERVISOR
The Alachua County Sheriff's Office is currently seeking interested and qualified candidates to coordinate the overall 24/7 shift operations of the Combined Communications Center. This highly responsible position will coordinate, supervise and manage the activities of call takers and dispatchers and ensure compliance with operational policies and procedures.
This is a full-time supervisory position with an annual salary range of 38,973 – 56,525. The basic minimum eligibility requirements are: a minimum of two (2) years’ experience as a 911 operator, trained to work independently at any two (2) of the following: law enforcement dispatcher, teletype operator or fire/rescue dispatcher, experience with the CAD computer system, EMD and CPR certified and completion of ICS-100 and ICS-200.
For more information or to apply online access the Alachua County Sheriff's Office website at www.alachuasheriff.org and click on the employment tab or call 352-367-4040.
The Alachua County Sheriff’s Office is an Affirmative Action/Equal Employment employer. Applicants with disabilities will be accommodated in the application process.
CITY OF PALO ALTO
Invites applications for the position of:
Public Safety Manager II
(Supervisor Police Services)
The City of Palo Alto is now accepting online applications for the Public Safety Manager II position. Please use the following link to apply online: http://agency.governmentjobs.com/paloaltoca/default.cfm
The City of Palo Alto is unable to accept resumes and cover letters in place of an online application.
SALARY: $35.65 - $49.02 Hourly
$6,179.20 - $8,496.40 Monthly
$74,150.40 - $101,956.80 Annually
OPENING DATE: 02/21/12
CLOSING DATE: 03/15/12 05:00 PM
Are you looking for a challenging career in Law Enforcement? The City of Palo Alto Police Department is seeking a Public Safety Manager II (Supervisor, Police Services Communications) to serve in a civilian managerial position in the Communications Units of the Police Department. This position is at the second supervisory level. Responsible for supervising a centralized emergency and general service communications operation including receipt of emergency 911 telephone calls, computer information and two-way radio communication for Police, Fire, Medical
and Local Government on a 24-hour, 7 day a week basis. This level is distinguished from the Public Safety Manager I in that it requires a higher level of decision making and response during critical incidents or technical failures. This position oversees the daily operations of the Division including customer service and supervision of non-management employees. Responsibilities include: developing work plans, determining priorities, scheduling, making assignments, determining completion of work, evaluate performance, coach and train, and discipline.
- Supervises staff to include: prioritizing and assigning work; conducting performance evaluations; ensuring staff are fully trained; and making hiring, termination and disciplinary recommendations.
- Defines methodologies, tasks, and outcomes of projects, plans, and programs.
- Assures that operating procedures and policies are current and adhered to.
- Handles citizen inquiries and complaints in person or by telephone ensuring a high level of customer service and positive relations with the general public.
- Receives, investigates or supervises the investigation of all complaints against personnel and/or the department, and submits recommendations to affect any disciplinary action when appropriate.
- Researches, recommends and implements technology for the Communications Center.
- Monitors, researches, analyzes, and provides strategic recommendation regarding Federal, State, and local regulations regarding assigned division that impact the City and Police Department.
- Assists in coordination of staff and agencies regarding operations to identify and resolve operational problems.
- Directs the functional area's budget to achieve Department objectives; monitors and approves expenditures; ensures adequacy of data for evaluation and reporting purposes.
- Determines legal requirements and standards relating to the maintenance and release of information.
- Determines unit staffing and supply allocation as required to perform necessary tasks and duties.
- Provides technical expertise to departmental staff on communications technology and ensures appropriate training of staff.
- Reviews hardware and software specifications for new automated systems and identifies impacts on existing operations or other planned systems.
- Receives, investigates or supervises the investigation of all complaints against personnel and/or the department, and submits recommendations to affect any disciplinary action when appropriate.
- Performs other duties of a similar nature or level.
Sufficient education, training and/or work experience to demonstrate possession of the following knowledge and skills, which would typically be acquired through:
Bachelor's degree and three years of directly related experience, including one year of supervisory experience, and successful completion of extensive background investigation, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.
Depending on area of assignment, position may require:
- POST Dispatch Training Certification.
- Valid California Driver's License.
- Ability to pass drug test as mandated by the Department of Transportation antidrug program.
Position # 201100149
MISSION: The Government of the City of Palo Alto exists to promote and sustain a superior quality of life in Palo Alto. In partnership with the community, our goal is to deliver cost-effective services in a personal, responsive and innovative manner.
Application Deadline: Qualified applicants are encouraged to apply promptly: The City of Palo Alto reserves the right to close any recruitment without notice. Positions without a closing date may close at any time. Other recruitments may be limited to a specific number of applicants. Please read job announcements thoroughly for important information.
Selection Process: Application screening will be part of the selection process. Based on application screening, those candidates with the most relevant qualifications will be invited to an oral interview, which may include a written exam and/or practical exam.
Accommodation: Persons with disabilities who require special accommodations may contact the Human Resources Department at 650 329-2376.
Resumes: are welcome as attachments; however they are not accepted in lieu of a complete City application.
The City of Palo Alto is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender, age, national origin or disability.
To Apply visit our website at www.cityofpaloalto.org
PUBLIC SAFETY MANAGER II (SUPERVISOR POLICE SERVICES) TM
Public Safety Manager II (Supervisor Police Services)
* 1. Do you have a Bachelor's Degree in Public Administration or a related field?
* 2. Do you have a minimum of one year of experience in supervisory responsibility?
* 3. Describe your technical experience with the following applications or equipment: Computer Aided Dispatch (CAD); 9-1-1 Phone Systems, Land Mobile Radio, Digital recorders, Record Management Systems (RMS).
* 4. What methods have you used in your past experience to motivate and develop your team?
* 5. Do you have public safety experience? If so, how long and in what discipline?
* 6. What do you believe is essential to supervise a 24-hour centralized emergency and general service communication operation in a proficient and dependable manner?
* 7. Have you managed any projects? If so, please briefly describe the project and your role.
* Required Question
Westmoreland County is seeking applicants for the position of Director of Emergency Management. The Department of Emergency Management is comprised of 54 dispatchers and 19 support personnel charged with a variety of responsibilities. The successful candidate will hold a Bachelor's Degree in a related field and ten years of progressive emergency management experience in a department of comparable size.
The Director of Emergency Management will review, develop, and implement plans, protocols, and strategies to strengthen the preparedness of the department in the areas of the 911 call center, disaster response, hazardous materials, training, and providing assistance to volunteer fire departments and first responders as well as being the primary contact with PEMA and FEMA. The Director will be responsible for the department's budget and expenditures and will review applications for new and renewal of State and Federal funds prior to consideration by the Commissioners to ensure eligibility, program exactness and funding confirmation.
County residency must be established within 180 days and maintained throughout employment. Resumes, cover letters, and salary requirements should be sent to:
Charles A. Dominick, Director of Human Resources
2 N. Main St.
Greensburg, PA 15601
The deadline for applications is February 27, 2012. Emailed applications must place Director of Emergency Management in the subject line. Applications without salary requirements will not be considered.
DuPage Public Safety Communications (DU-COMM) is seeking a Deputy Director Support Services. DU-COMM provides dispatch and radio services for sixteen (16) police departments and eighteen (18) fire departments primarily in DuPage County in the western suburbs of Chicago. These districts have a population in excess of 800,000. DU-COMM has a staff of 99 and employs 68 full-time 9-1-1 Telecommunicators. The FY 2013 budget is $12.4 million.
The Deputy Director Support Services is appointed by and works under the direction of the Executive Director and is responsible for the overall management of the Support Services department including oversight of all technological aspects of the facility and infrastructure. Candidates must have excellent leadership, management, and interpersonal communication skills, including the ability to interact positively with a wide variety of officials and staff in emergency service agencies. Knowledge of police and fire operations and experience with quality management techniques is desirable. Candidates should also possess knowledge of radio systems and related public safety technology. BA in public safety, management, or related field required. A Master's degree along with certification as a public safety communications professional is highly desirable. Candidates should have a minimum of five (5) to seven (7) years experience, at least three (3) of which are in a management capacity in public safety communications or a related field.
Starting Salary: $100,000 +/- DOQ. Residency within a reasonable distance of the facility is desirable. Submit, cover letter with salary history and five references to our online application system by March 16, 2012 to Gregory F. Ford, Voorhees Associates LLC,www.VoorheesAssociates.com/current-positions . TEL: 847/580-4246; Visit the DU-COMM website at www.ducomm.org. An Equal Opportunity Employer.
DIRECTOR OF COMMUNICATIONS
206 S 1 st Ave, Suite 300
Hailey, Idaho 83333
Job Title: Director of Emergency Communications
Department: Emergency Communications
Reports To: County Administrator
FLSA Status : Full-Time/Exempt
Hiring Range: $64,168-$72,092
Emergency Communications Mission Statement:
The mission of Blaine County Emergency Communications is to enhance quality of life in the community by providing 9-1-1 service, and by dispatching law enforcement, fire, EMS and rescue services to the citizens of Blaine County. This is accomplished by establishing partnerships with the participating agencies that encourage trust, mutual respect, understanding, cooperation and a desire to develop problem-solving strategies to address the unique challenges to public safety in Blaine County.
General Statement of Duties:
Directs the activities of Blaine County Emergency Communications (BCEC); coordinates emergency communication services to all law enforcement and fire/EMS entities within Blaine County; directs BCEC staff which includes 3 supervisors, 10 telecommunications operators and a GIS Analyst.
Primary Job Responsibilities:
- Primary liaison with public safety agencies, elected officials, media, vendors and the general public regarding Emergency Communications matters;
- Provides required reports to the Board of County Commissioners, acts as Liaison and representative for the County with organizations such as NENA, APCO, Idaho Emergency Communications Commission (IECC), Idaho Statewide Interoperability Executive Council (SIEC), District Interoperability Governance Board (DIGB), and the Local Emergency Planning Committee (LEPC);
- Ensures compliance with all applicable federal, state and local laws and regulations; ensures compliance with standards or directives as set forth by the IECC;
- Ensures adequate dispatching services are provided to public safety agencies in Blaine County;
- Evaluates the efficiency and effectiveness of operations and equipment and initiates enhancements;
- Manages all hardware, software, equipment, and technology associated with Blaine County's emergency services communications;
- Directs all Dispatch personnel including but not limited to, staffing, annual performance assessments, training, and employee development and discipline;
- Prepares and administers the department's budget; prepares or directs preparation of administrative, routine, operational, or special reports as requested or required;
- Develops and implements departmental standard operating procedures and policies;
- Compile data and create various reports;
- Prepares budget information to be used in budget formulation activities and aids in the administration of the budget as it pertains to emergency service communications functions;
- Resolves complaints and takes disciplinary action for infractions of the rules and policies;
- Reviews and participates in the revision of all Standard Operating Procedures (SOPs);
- Assures that SOPs are adhered to in the day-to-day operation of the department;
- Directs the training functions of BCEC;
- Formulates and directs long range plans for continuing efforts to improve the emergency communications process.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job responsibilities.
Education and Work Experience:
- Bachelor's Degree in Public Administration, Business Administration;
- Possess Emergency Numbers Professional certification or obtain within 18 months of employment;
- 5-7 years of work experience in emergency services/communications supervisory/management capacityor a related field, or equivalent combination of education and experience.
- Ability to read, analyze, and interpret industry periodicals, professional journals, technical procedures, or governmental regulations;
- Write reports, business correspondence, complete accurate records of performance assessments;
- Effectively present information to various civic groups, user groups, city councils and the Board of County Commissioners, and respond to questions from various groups and the general public.
- strong>Mathematical Skills:
- Ability to work with mathematical concepts and apply concepts such as fractions, percentages, ratios, and proportions to apply them to budgeting and other funding solutions.
Other Knowledge, Skills, and Abilities:
- Knowledge of federal, state and local regulations concerning emergency communications;
- Knowledge of law enforcement, fire, emergency medical services and disaster management communications procedure and protocols;
- Knowledge of all applicable emergency response plans including Emergency Preparedness;
- Knowledge of the operational characteristics of communication equipment used in dispatching, particularly on Computer Aided Dispatch (CAD) systems;
- Knowledge of principles and practices of supervision and good personnel management;
- Skills in prioritizing multiple tasks and directing projects;
- Skills in establishing and maintaining effective working relations with co-workers, employees, user agencies, and state and federal agencies;
- Ability to communicate effectively orally and in writing;
- Ability to interpret and apply County policy and develop and implement departmental policies and procedures;
- Ability to effectively plan, organize and direct the work of others;
- Ability to establish and maintain favorable public relations with City/County officials, employees of other departments, and the public in a courteous manner;
- Ability to multitask with multiple interruptions;
- Excellent computer skills. Ability to formulate and execute strategic and long-range plans;
- Excellent grasp, working knowledge, and practical implementation of the principles and practices of employee training and supervision;
- Work in a fast paced environment;
- Persuasive oral and written communications skills;
- Possess a valid Idaho Driver's License.
Essential Physical Abilities:
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, and drive; use hands to finger, handle, or feel; reach with hands and arms; talk and hear. The employee occasionally is required to climb, balance and stoop, kneel, crouch, or crawl and must frequently lift and/or carry up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
- Majority of work is performed in an office environment where the physical demands require sitting for extended periods of time; Occasional off-site visits are required; frequent use of computers and standard office equipment; travel will be required; work under stress of deadlines; available 24/7.
Equal Opportunity Employer:
Blaine County is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.
This job description indicates, in general, the nature and levels of work, knowledge, skills, abilities and other essential functions (as covered under the Americans with Disabilities Act) expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required. Employee may be asked to perform other duties as required.
COMMUNICATION QUALITY IMPROVEMENT SUPERVISOR
To apply, go to https://www.ems-jobs.com/launch/etmc
Job Title: Communication Quality Improvement SupervisorJob Code: TY03205
Pay Grade: 16
Exempt (Y/N): Yes
Reports To: Communications Director Date Revised: January 26, 2012
This position manages the EMD quality assurance program, the new hire orientation and training process, the training of existing system status controllers, the continuing dispatch education program, and the quality assurance program relating to contracted response time compliance.
Major Duties and Responsibilities:
- Manage the department's EMD QA program and isolate performance trends
- Coordinate the continuing dispatch education program
- Document and track the department's EMD program to maintain accreditation standards
- Manage and implement the department's new hire orientation and training process
- Manage and implement the training process for System Status Controllers
- Serve as the head of the Dispatch Review Committee and the coordinator of the Dispatch Steering Committee.
- Communicate effectively with citizens, medical professionals, public officials and political leaders.
- Monitor overall system status for response time compliance, isolate trends in compliance issues, and propose necessary solutions
- Receive, coordinate, and distribute feedback generated from communications and field employees as it relates to response time compliance to the Communications Director
- Conduct self in an ethical, professional manner and project a positive system image
This position supervises the Communications Training Coordinator directly and the Communications Training Officers as it pertains to the training of new and current employees.
QUALIFICATIONS / REQUIREMENTS:
- High School Diploma or General Education Degree (GED)
- Minimum of two (2) years experience in an EMS communications center as a lead SSC or at least five (5) years experience as an EMT .
- Supervisory experience preferred
Certification and Licensure:
- Type 30 words per minute and be computer literate.
- Ability to direct personnel and take charge during special situations.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, protocol and procedure manuals, ability to write routine reports and correspondence, and to speak effectively over the phone and to employees of the organization.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists and the ability to interpret a variety of instructions furnished in written, oral diagram or schedule form.
- Ability to follow training lesson plans.
- Ability to listen to recordings and grade personnel performance as per established guidelines.
- Ability to receive and convey constructive criticism in a diplomatic and professional manner.
- Must be able to withstand considerable sitting and work a variety of shift hours while performing the duties of this job. The employee is regularly required to talk and hear and frequently uses hands to finger, handle or feel objects, tools, or controls; reach with hands and arms. Employee must regularly lift and or move up to 25 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
- While performing the duties of this job, the employee may work inside the communications center. The noise level in the work environment is usually moderate.
The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform job-related tasks other than those specifically presented in this description.