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From public safety communications standards
and best practices to comm center staffing and employee
retention, APCO International’s Comm Center & 9-1-1 Services
Department is serving the industry in a myriad of ways and
provides a multitude of services to public safety communications
at large - many of them at no charge for APCO International
members.
This department is the
industry-recognized resource for information on:
- Comm center standards and best
practices
- Staffing and retention effective
practices and research
- Peer review of local
operations/management, on-site visits and customized reports
(MAAP)
- The National Joint TERT Initiative
- Mission-critical equipment
information (radio/telephony/CAD systems)
- Data-exchange models between CAD
systems
- Operational information related to
calltaking/dispatching, wireless 9-1-1, telematics, PBX,
VoIP and emerging technologies
- Industry research and policy
development
- Common management and operational
procedures
Our staff of dedicated professionals
provides an extensive amount of public safety, public service and association
experience and management; which allows us to share a wealth of information and
knowledge so we can continue…
“Meeting Member
Needs with Professional Excellence”
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